Whitepaper assesses mission-critical voice options for UK emergency services

Whitepaper compares emergency voice systems

A whitepaper published by Analysys Mason compares TETRA and LTE-based systems for mission-critical voice communications used in public protection and disaster relief operations.

The paper is written by Charles Murray, Sviat Novik and Fabio Amann Fernández and examines whether LTE-based systems, including the Emergency Services Network (ESN), can replace TETRA for emergency service voice communications.

It assesses the two systems across coverage, resilience, operational features and future readiness.

The paper states that TETRA delivers more consistent and predictable coverage because it operates on lower-frequency spectrum, allowing signals to travel further, penetrate buildings more effectively and degrade more gradually at the edge of coverage.

LTE-based systems are described as more susceptible to attenuation, with signals weakening more abruptly, especially indoors and behind obstacles.

It adds that TETRA users already understand known weak spots through operational experience, whereas LTE coverage remains dependent on future upgrades, testing and infrastructure expansion.

Whitepaper details resilience and operational differences

According to the whitepaper, TETRA is inherently more resilient because it is designed specifically for emergency services and runs on dedicated spectrum with hardened infrastructure and redundancy across power and backhaul.

The paper states that this leads to more predictable behaviour during outages, with failures typically limited to local areas.

LTE-based systems are described as more exposed to shared infrastructure dependencies because they rely on commercial mobile networks.

The paper notes that faults affecting shared exchanges or fibre routes can cause wider disruption across multiple sites at the same time.

It also states that TETRA maintains stable voice communication during major incidents, power outages and high-demand scenarios because it does not carry public traffic.

LTE-based systems can face congestion from public users in dense areas or during large events, which may delay responders trying to connect before priority mechanisms are applied.

Whitepaper points to hybrid approach

The whitepaper identifies direct mode operation and ground-to-air communication as two operational areas where TETRA currently retains an advantage.

It states that LTE-based equivalents exist in technical standards, though they remain in development, require additional certification and have not been deployed at national scale.

The paper also reviews programme costs and delivery timelines linked to ESN, stating that deployment depends on large-scale infrastructure upgrades, extended testing periods and uncertain timelines for full operational readiness.

It includes figures showing that TETRA operates at around 400 MHz compared with around 800 MHz for LTE, and that LTE experiences 5 – 6 dB higher path loss than TETRA.

The paper also states that around 1500 buildings have already been identified for ESN in-building upgrades, that historic Airwave costs were approximately £450 million per year and that ESN costs are estimated at £370 – £420 million per year once operational.

This year marks ten years since Motorola Solutions acquired Airwave.

It concludes that TETRA remains the most reliable platform for mission-critical voice communication and presents a hybrid model, with TETRA for assured voice and LTE for data and supplementary services, as the most practical strategy for the foreseeable future.

Home Office and IBM partner on Emergency Services Network

Frontline emergency services will benefit from a new communications network, as the government announces a new partnership with IBM following a series of delays by previous suppliers. 

The Emergency Services Network (ESN) will support more than 300,000 emergency responders in Great Britain, providing them with better technology and faster access to data in emergency situations and frontline operations. 

Police forces, fire services and ambulance trusts will be able to share live data and imagery, location reports and essential public safety information as they work on time-critical rescue and response efforts. 

After several delays to the rollout of ESN over recent years, the government is committing to delivering the project as quickly as possible, helping to save lives as a result. The Policing Minister, Dame Diana Johnson, will chair regular meetings to ensure the project is running to time and cost.

Providing the emergency services with improved technology is a key part of the government’s drive to make the nation’s streets safer, which is a crucial part of the Prime Minister’s Plan for Change.

Minister for Policing, Fire and Crime Prevention, Dame Diana Johnson’s statement

Minister for Policing, Fire and Crime Prevention, Dame Diana Johnson, said: “Every day our brave emergency services help members of the public facing life-or-death situations.

“We must do everything we can to maximise the chances of successful outcomes and communications between frontline staff is critical to ensuring this. 

“This government is working tirelessly to support this project, making sure it is delivered in a timely and cost-effective manner and IBM will be an important part of bringing the Emergency Services Network online.”

Managing Partner, IBM UK and Ireland, Rahul Kalia’s statement

Rahul Kalia, Managing Partner at IBM UK and Ireland, said: “We are proud to support the Emergency Services Network (ESN) in delivering a secure and resilient communications platform to empower frontline emergency services.  

“Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain. 

“We look forward to working with the government to deliver this in a timely and cost-effective manner.”

Features of the software

Software for new handheld devices will provide data-sharing functions and real-time video features, providing personnel with the critical information they need to save lives, as well as a push-to-talk protocol for instant communications. 

One real-world example of how the network could work is in a serious road traffic collision:

  • The first service to arrive would be able share their exact location using GPS data with the other services
  • Fire services would be instantly updated with the make and model of vehicle, which can then be cross-referenced with data on how to best use cutting equipment, if someone was trapped, or where batteries are located on electric cars
  • They could also update paramedics with passenger details to check medical information and determine if there is anything they need to know such as prior medical conditions
  • This would greatly speed up dealing with the incident and the ability to aid the victims involved

Led by the Home Office, ESN will implement the next generation of fast, safe and secure voice, video, and data communication, allowing emergency services to work in tandem and coordinate efforts when protecting and aiding members of the public. 

Similar technology has already been rolled out with success in countries including the USA, Canada and South Korea.

As the new user services supplier, IBM will be responsible for leading the design, build and system integration of the ESN platform.

Key to achieving this will be IBM’s delivery of IT infrastructure, which will be fundamental to ensuring improved and more efficient communication capabilities for mission-critical services.

ESN launched to support more than 300,000 emergency responders in Great Britain: Summary

The Emergency Services Network has been created out of a partnership between the Home Office and IBM. The Managing Director of IBM said that the platform will empower frontline emergency services.