ABM expands engineering and maintenance services for London Fire Brigade properties

by Building ManagementFeatured NewsProjects

London Fire Brigade expands facilities contract across estate

ABM has expanded its facilities and engineering contract with London Fire Brigade to cover additional operational and support sites across the capital.

ABM confirmed that its existing contract covering the north region of the London Fire Brigade (LFB) estate has been extended from February to include locations in the south region.

The expanded scope includes LFB’s headquarters, operational support centre and 999 call centre.

The original contract began in January 2023 following a competitive tender process and covered 51 stations across the north region.

Services delivered under the agreement include mechanical and engineering work, plumbing, fabric maintenance and specialist trade support.

This also covers heating, ventilation and air conditioning systems, critical systems, building management systems and fuel delivery infrastructure.

Scope expansion includes headquarters and emergency call centre

Claire Page, Head of Property at London Fire Brigade, said: “Ensuring our buildings and critical systems are reliable and resilient is essential to supporting our firefighters and teams as they serve Londoners.

“The work delivered to date clearly demonstrates the technical capability, rapid responsiveness and deep understanding of our operational environment required to support the wider estate.”

Richard Sykes, SVP and President of ABM UK and Ireland, said: “We are delighted to be growing our partnership with LFB.

“Expanding this contract reflects the trust built through consistent delivery, strong collaboration and a deep understanding of the critical nature of London Fire Brigade operations.

“This is an important milestone for ABM and creates a strong foundation for a long-term partnership.”

ABM employs 15,000 team members across the UK and Ireland and provides facilities and infrastructure services across public and private sector estates.

Mitie acquisition of Marlowe expands fire and compliance services in UK

by Featured NewsResearchSafety

Mitie expands UK fire services with Marlowe acquisition

Mitie has confirmed its acquisition of Marlowe Plc, expanding its service offering in fire compliance, security systems and environmental services.

According to Mitie, the purchase positions it as the UK’s largest provider of Testing, Inspection and Certification (TIC) services.

The firm said the transaction creates a combined capability that spans facilities management, transformation and compliance.

It stated that Marlowe’s maintenance-driven model will complement Mitie’s existing project-based approach, offering a full-service compliance solution.

Mitie confirmed that this acquisition supports increasing demand for compliance amid updated fire safety and environmental legislation in the UK.

Fire safety, security and water compliance offerings extended

Mitie said the acquisition will enhance its fire and security service provision, offering active and passive systems for fire protection.

It added that its expanded compliance business will support over 27,000 customers across regulated sectors, including healthcare, infrastructure and retail.

According to the company, its fire safety offering now includes detection, alarms, suppression systems and fire stopping.

Security systems, air hygiene, asbestos management, and sustainable waste services are also included in the expanded portfolio.

The firm noted that water management services are part of the integration, with capabilities spanning licensed water retail, effluent treatment, and end-to-end drainage support.

Combined operating model to support new compliance structure

Mitie stated that it operates with a primarily project-based delivery model, while Marlowe’s services are mostly maintenance-led.

According to the company, this combination will create a more flexible service model across its facilities compliance offering.

It explained that clients will be able to access both long-term maintenance and project-based delivery from a single provider.

The company said this would support evolving customer requirements driven by new safety and environmental regulations.

Mitie added that this structure reinforces its positioning as a national compliance services provider.

Leadership and workforce expansion following transaction

Mitie confirmed that 2,700 Marlowe employees will join its existing 76,000-person workforce.

Phil Bentley, Chief Executive Officer at Mitie, said: “I’m delighted to welcome our new Marlowe colleagues and customers to Mitie. Together, we’re creating a powerhouse in Facilities Compliance – combining deep expertise, national reach, and a shared commitment to excellence in compliance.
“This marks a major milestone in our journey from being the UK leader in Facilities Management to the leader in technology and project-led Facilities Transformation and, from today, a leader in Facilities Compliance.
“From fire safety and water hygiene to sustainability and smart systems, we’re shaping the future of high-performing buildings, creating better places and thriving communities.”

Mitie said it will maintain its focus on colleague development, supported by tools, training and structured pathways.

It added that it has been recognised as a UK Top Employer for seven consecutive years.

Acquisition aligns with longer-term growth strategy

Mitie stated that the acquisition of Marlowe aligns with a strategy that has included previous purchases in engineering, data, fire and sustainability.

It explained that past acquisitions, such as Interserve, helped it become the UK’s largest Facilities Management provider.

According to the company, these efforts have expanded its capacity to deliver complex, technology-led solutions across critical infrastructure.

It added that the integration of Marlowe builds on this by addressing compliance challenges introduced by new regulatory standards.

The firm said the deal reflects its ambition to support safe and efficient buildings through integrated services.

Mitie acquisition of Marlowe expands fire and compliance services in UK: Summary

Mitie has acquired Marlowe Plc.

Mitie said the acquisition expands its capabilities in fire, security, and environmental compliance.

The company stated that it is now the largest UK provider of Testing, Inspection and Certification (TIC) services.

Mitie confirmed that the combined company will serve over 27,000 customers.

According to Mitie, the acquisition responds to increased legislative requirements in fire safety and environmental compliance.

The company explained that it will now offer fire detection, suppression, and stopping systems, along with water and air hygiene services.

Mitie said it will integrate Marlowe’s 2,700 employees into its existing workforce of 76,000 people.

Phil Bentley, CEO of Mitie, said the deal creates a national Facilities Compliance provider.

Mitie added that this acquisition supports its strategy to deliver high-performing, compliant buildings across the UK.

SFG20 introduces digital badge to enhance transparency in facilities management

by Building ManagementFeatured News

New badge aims to improve credibility for facilities management professionals

As reported by SFG20, the industry standard for building maintenance, a new digital badge has been launched to enhance credibility and transparency for professionals in the facilities management (FM) sector.

The ‘SFG20 Member-Exclusive Digital Badge’ is designed to signify that the holder adheres to the highest standards of building maintenance, working in line with current legislation and regulations.

Supporting compliance with building safety regulations

The introduction of this badge follows updates to the Building Safety Act 2022 and the increasing importance of the ‘Golden Thread‘ in building maintenance.

The digital badge will serve as tangible evidence of a company’s efforts to comply with industry-recognised SFG20 standards, fostering transparency and accountability in the sector.

FM professionals holding the badge will be recognised for their ability to manage compliance and safety efficiently, particularly in addressing backlogs and prioritising resources.

Benefits for tender evaluations

One key use of the digital badge is in tender evaluations, where companies can demonstrate their alignment with industry standards.

This will provide indisputable proof of membership, confirming a commitment to best practices in building maintenance.

SFG20 Managing Director Kirsty Cogan said: “The digital badges guarantee that our clients, and all stakeholders they interact with, have immediate access to clear information regarding the validity of their compliance with SFG20 standards.”

QR code technology for easy verification

To ensure validity, badge holders will be given a digital QR code that can be embedded directly onto their website.

This will enable third parties to verify their compliance with SFG20 standards easily.

A full list of active SFG20 members is available online, allowing users to confirm a company’s credentials quickly.

Kirsty Cogan added: “This digital symbol will enable a culture of continuous improvement and adherence to best practices within the industry.”

SFG20 introduces digital badge to enhance transparency in facilities management: Summary

SFG20 has launched a new digital badge for facilities management (FM) professionals, aimed at improving transparency and credibility.

The ‘SFG20 Member-Exclusive Digital Badge’ is designed to demonstrate adherence to the highest standards of building maintenance and compliance with current regulations.

This initiative aligns with the updated Building Safety Act 2022 and supports transparency in tender evaluations.

Badge holders will also receive a QR code for easy third-party verification.

The initiative is expected to drive continuous improvement within the sector, as noted by SFG20’s Managing Director Kirsty Cogan.

Fire safety excellence in facilities management with Emrill

by Breaking NewsBuilding Management

Discussing Emrill’s advanced safety measures, Philip Rawlinson, Head of HSSEQ, shares insights on achieving excellence in safety compliance and standards

UAE facilities management company Emrill Services LLC embodies a comprehensive approach to fire safety across its diverse portfolio of managed properties.

In this interview, IFSJ Editor Iain Hoey spoke to Philip Rawlinson, Head of HSSEQ at Emrill, to discuss Emrill’s robust fire safety strategies, highlighting significant challenges faced, and exploring innovative solutions implemented to enhance safety standards and compliance. 

Could you introduce yourself and explain your role at Emrill? How does your work impact fire safety and facilities management?

In my role, I am responsible for establishing and maintaining the highest standards of health, safety, sustainability, environment, and quality across our operations.

This involves developing comprehensive safety protocols, conducting regular training sessions, and ensuring strict adherence to regulatory requirements.

My work significantly impacts fire safety and facilities management by implementing robust safety measures designed to prevent fire hazards and ensure swift, effective responses in case of emergencies.

By fostering a culture of safety and continuous improvement, Emrill minimises risks and maintains a safe environment for all our stakeholders.

What are the foundational fire safety strategies Emrill employs across its managed facilities?

Emrill employs several foundational fire safety strategies to ensure comprehensive safety across our managed properties.

Key among these is our Behaviour-Based Safety programme, which focuses on encouraging safe behaviours and practices among all personnel.

Additionally, we conduct regular fire and life safety reviews to identify potential risks and ensure all safety measures are up to date.

We also carry out emergency fire mock drills regularly to prepare our teams for real-life scenarios, ensuring a swift and effective response in the event of an actual fire.

These strategies collectively enhance the safety and security of the facilities we manage.

How does Emrill integrate the latest fire safety regulations and standards into its operations?

Emrill integrates the latest fire safety regulations and standards into its operations by adhering to the ISO 41001:2018 Facility Management System.

This comprehensive framework ensures that we stay updated with current regulations and best practices in fire safety.

By following this internationally recognised standard, we can systematically incorporate the latest requirements into our procedures, providing a safe environment across all our managed facilities.

This approach not only ensures compliance but also enhances the overall effectiveness of our fire safety strategies.

Can you detail a specific challenge Emrill encountered regarding fire safety and the solution that was implemented?

Providing comprehensive facilities management services across more than 235 contracts, Emrill has faced several significant challenges in ensuring fire safety across its diverse portfolio of managed properties.

One of the primary challenges has been developing effective evacuation procedures for high-rise buildings.

To address this, Emrill implements regular fire drills and, when requested by the client, installs advanced alarm systems to ensure swift and orderly evacuations.

Additionally, the diversity of work environments requires tailored fire safety protocols.

Emrill creates customised safety plans for each facility type, ensuring specific needs and risks are adequately addressed.

Managing a large workforce also poses a challenge, particularly in providing comprehensive training.

To overcome this, Emrill conducts frequent and engaging training sessions incorporating real-life scenarios, enhancing employees’ preparedness and responsiveness.

Lastly, the regular inspection and maintenance of fire safety equipment is critical.

Emrill establishes robust maintenance schedules and utilises technology for monitoring to ensure all equipment remains in optimal condition.

These solutions have collectively strengthened Emrill’s fire safety measures, ensuring the safety of all occupants across our managed facilities.

What role does technology play in Emrill’s fire safety management? Are there specific tools or software you rely on?

Technology plays a crucial role in Emrill’s fire safety management.

One of the key tools we use is Techsphere, our advanced digital facilities management solution, which is essential for effective asset management and conducting comprehensive safety audits.

Each work order in Techsphere first asks if the area is safe to work in.

Only after confirming safety can our team access job details and proceed with the required tasks.

Techsphere allows us to streamline our processes, ensuring that all fire safety equipment is regularly inspected, maintained, and documented efficiently, and also facilitates real-time monitoring and reporting, enabling us to quickly identify and address any potential issues.

By leveraging this advanced technology, we have enhanced Emrill’s ability to maintain high safety standards and ensure the protection of our facilities and occupants.

How does Emrill’s approach to fire safety differ in residential versus commercial properties?

Emrill tailors its fire safety approach to address the unique challenges presented by residential and commercial properties.

In residential properties, our focus is on ensuring residents follow fire safety practices, managing risks from cooking and personal electrical appliances, and safely evacuating families, including children and the elderly.

This involves educating residents about fire prevention and conducting regular drills to prepare them for emergencies.

In contrast, in commercial properties, Emrill coordinates fire safety protocols among diverse businesses, addressing hazards from industrial equipment and large-scale electrical systems.

This requires a more complex strategy to efficiently evacuate large numbers of employees and visitors during working hours.

By adapting our fire safety measures to the specific needs of residential and commercial environments, we can effectively mitigate risks and ensure the safety of all occupants.

Can you share an example of a successful intervention or modification that significantly enhanced fire safety in a property managed by Emrill?

One notable example of a successful intervention that significantly enhances fire safety in properties managed by Emrill involves our comprehensive safety audits.

We conduct thorough safety audits using the latest technology and methodologies to identify potential fire hazards and vulnerabilities.

These audits provide detailed insights, allowing us to make targeted improvements and ensure our fire safety measures are always up-to-date.

In addition to audits, we implement regular fire drills that are meticulously planned and executed to simulate real-life fire scenarios.

These drills test our evacuation procedures and familiarise our staff and occupants with emergency protocols, ensuring a swift and coordinated response during an actual incident.

A key part of our process is the continuous improvement cycle.

We conduct post-audit and post-drill reviews to analyse outcomes, gather feedback, and implement necessary adjustments to our fire safety protocols.

This ensures our procedures remain robust and effective.

Furthermore, we actively involve both staff and building occupants in our safety audits and drills.

Their participation and feedback are crucial in refining our fire safety measures and fostering a collective commitment to a safe environment.

Emrill’s proactive approach and dedication to excellence ensure that our fire safety protocols not only comply with but also surpass the highest industry standards.

This commitment guarantees the utmost safety and protection for all our managed properties, significantly enhancing overall fire safety.

 

How does Emrill measure and evaluate the effectiveness of its fire safety protocols?

Emrill measures and evaluates the effectiveness of its fire safety protocols through a combination of safety audits, emergency drills, and adherence to health and safety performance standards.

Safety audits are conducted regularly to identify potential hazards and ensure all safety measures are in place and functioning correctly.

Emergency drills are planned and executed to test our evacuation procedures and ensure that both staff and occupants are familiar with emergency protocols.

Additionally, we closely monitor our adherence to health and safety performance standards, ensuring that our protocols not only meet but exceed industry requirements.

This comprehensive approach allows us to continuously improve our fire safety measures, ensuring the highest level of protection for all our managed properties.

What are some of the latest trends or innovations Emrill is looking to adopt in the near future regarding fire safety?

As fire safety continues to evolve, Emrill will continue to adopt future innovations to ensure compliance while enhancing safety measures across our managed facilities.

A key focus will be adhering to any updates in UAE building codes and compliance requirements to meet the latest safety standards for all new and existing buildings.

By increasing the frequency of inspections and maintenance of fire safety equipment and conducting regular comprehensive fire safety audits, we will continue to optimise functionality and prevent potential equipment failures that compromise fire safety.

We will also continue to develop our fire safety programmes for our team, ensuring they are equipped with the latest knowledge and necessary skills to ensure the highest standards of fire safety.

By actively engaging residents and tenants in fire safety practices and procedures, we will also ensure everyone is well-informed and prepared to respond effectively in the event of a fire, enhancing the overall safety of facilities while minimising risk.

The need for customised emergency preparedness and response plans for each facility will remain integral to our fire safety efforts, as we develop and implement tailored strategies to protect lives and property.

In terms of fire safety, what are Emrill’s long-term goals and how do they plan to achieve them?

Emrill’s long-term goals in fire safety focus on maintaining and enhancing the safety of all managed properties by regularly updating and refining fire safety procedures to stay ahead of evolving risks and industry standards.

We aim to develop and maintain state-of-the-art fire safety training programmes to ensure all Emrill’s staff are highly skilled and prepared.

Working closely with our clients to integrate the latest fire safety technologies, such as AI-driven detection systems and automated suppression methods, is also a priority to enhance our fire prevention and response capabilities.

Additionally, Emrill will further strengthen our partnerships with local authorities, communities, and industry experts to continuously improve fire safety outcomes.

Utilising predictive analytics and data-driven approaches will help us identify and mitigate potential fire hazards before they occur, ensuring proactive risk management.

Conducting ongoing fire safety awareness programmes for building occupants and the wider community will further reinforce our commitment to safety and preparedness.

By pursuing these goals, Emrill aims to provide the highest level of fire safety and protection across all its managed properties.

This article was originally published in the July 2024 issue of International Fire & Safety Journal. To read your FREE digital copy, click here.

Watco unveils new findings on the evolving facilities management industry

by Building ManagementFeatured News

Watco’s latest study sheds light on facilities management challenges

Watco, a leading industrial paint and repair products specialist in the UK, has conducted a study titled “Lifting the Lid”, which delves into the complexities of the facilities management (FM) industry.

This research explores how these complexities affect the safety and efficiency of modern facilities.

The study, surveying 250 senior FM professionals, found that 60% of facilities managers have seen their budgets cut by up to 25% over the past year, with an additional 20% experiencing reductions of 26-50%.

A significant finding from the research is that a third of respondents believe these budget cuts have compromised safety within their businesses.

Moreover, over a third (36%) reported that the use of materials handling equipment had led to accidents or near-misses, highlighting the tangible impact of budget constraints on workplace safety.

Additionally, slips, trips, and falls continue to be prevalent issues, with only a quarter of those surveyed stating their facilities were unaffected by these incidents in the last year.

Increased workloads and safety concerns among facilities managers

The report also points to other factors exacerbating safety issues, including a lack of employee awareness and insufficient time for repairs.

Around 40% of facilities managers struggle to find time for immediate repair jobs, and 36% frequently exceed their budgets to fix urgent hazards that could have been addressed earlier.

Compared to Watco’s 2022 survey, the recent findings indicate a notable increase in workload for nearly half (41%) of facilities managers, up from 29% the previous year.

This increase has led more than one in three to consider leaving their roles due to the stress associated with their workload.

Watco insights on addressing FM challenges

Scott Saunders, Technical Service Manager at Watco, reflecting on the data, stated: “Last year’s data highlighted the FM challenges with substantial amounts of time and money being lost. This year, we’ve dug even deeper into the impacts on today’s facility.”

He further explained how addressing one aspect of FM responsibilities can lead to multiple positive outcomes.

By adopting digital tools for hazard and damage reporting and coupling this with training for the facility team, the process of identifying and addressing safety hazards becomes more efficient.

This approach not only reduces the strain on FM teams but also promotes a culture of shared responsibility for safety and maintenance within the facility.

IFSJ Comment

The findings from Watco’s latest research underscore the pressing challenges faced by the facilities management industry, particularly in light of budget cuts and increasing workloads.

The study highlights the critical role of innovative solutions, such as digital tools and comprehensive training, in mitigating these issues.

By fostering a collaborative approach to facility maintenance and safety, organisations can enhance the well-being of their employees and ensure the smooth operation of their facilities.

This initiative by Watco is a step forward in understanding and addressing the evolving needs of the facilities management sector.