Officials absent from emergency briefing before deadly Texas floods

Officials missed key call before floods hit Texas

All senior Kerr County officials responsible for disaster coordination were absent from an emergency weather briefing held before the 4 July floods that killed 136 people across Texas, according to CNN.

The information emerged during a public hearing of the Texas Senate and House Select Committees on Disaster Preparedness and Flooding held on 31 July in Kerrville.

CNN reported that the emergency coordination calls were organised by the Texas Division of Emergency Management on 3 July.

Kerrville Mayor Joe Herring Jr. told CNN he had not seen the email invitations to attend.

Kerr County’s emergency management coordinator William B. “Dub” Thomas told the hearing he was off sick and remained in bed throughout the day.

Thomas said: “In my absence, my supervisors and sheriff’s office leadership were aware that I was off duty.”

He did not participate in the two coordination calls held that day at 10 a.m. and 3 p.m.

State and local leaders face criticism over flood response

Texas Lieutenant Governor Dan Patrick directly criticised Kerr County Judge Rob Kelly for being absent on 4 July.

Patrick said: “I don’t know where you were on day one on July 4, but you should have been here. You should have been here directing that response. That’s your responsibility.”

Texas Representative Ann Johnson told the committee: “The three guys in Kerr County, who were responsible for sounding the alarm, were effectively unavailable.”

Johnson said the judge was away, the sheriff did not wake until 4.20 a.m., and the emergency coordinator was ill.

Travis County Judge Andy Brown raised concerns about the absence of a National Weather Service official who had previously played a key role in alerting local governments to major weather risks.

Brown said the post had been vacant for several months and had not been filled ahead of the storm.

Residents testify to failings in alert systems

Multiple residents gave testimony at the hearing urging improvements to Texas’s flood alert systems.

Alicia Jeffrey Baker, who lost her parents and 11-year-old daughter, called for sensor-based sirens that would activate when river levels rose.

Baker said: “If we have gauges in water already, put a sensor on them. If it gets to a certain point, that’s when the siren goes off.”

Bud Bolton, a resident of Hunt, Texas, described watching more than 100 RVs swept past him while hearing children trapped inside.

He said: “We got an alert to evacuate, after all the homes were gone. That’s when our alert came in.”

Rosa Toller, from the Bumble Bee Hills area, said the only warning she received came from neighbours shouting in the street.

Williamson County Judge Steven Snell described how a woman named Sherry Richardson called 911 asking rescuers to prioritise a home for disabled children.

Snell said Richardson died in the flood, but 16 people were evacuated because of her call.

Residents report lack of support from state and federal agencies

Mike Richards, a resident of Bandera, Texas, said he recovered ten bodies without official help.

He criticised state authorities for blocking his access to excavation equipment and said he received no assistance from the Federal Emergency Management Agency.

Richards said: “It was two days before I got some help. It was not from the state, not from the government. It was some good-hearted people.”

CNN reported that FEMA had acknowledged being overwhelmed by call volumes during the peak of the flood.

Richards said he would have broken the law if necessary to recover victims.

Calls for mental health care and funding support

Keli Rabon, whose two sons survived flooding at Camp La Junta, said her younger son now lives in fear.

Rabon told the hearing: “Brock scans every room for higher ground. He checks the weather constantly. He battles nightmares of water dripping from the ceiling or his mattress being wet.”

She said FEMA had not been able to help with trauma support.

Rabon said she had been relying on volunteer groups to find mental health care.

She called on the state to release recovery funding, integrate mental health into disaster response, and require emergency plans for children’s camps.

Officials absent from emergency briefing before deadly Texas floods: Summary

CNN has reported that all key officials in Kerr County missed a pre-flood emergency call on 3 July.

The Texas Division of Emergency Management sent multiple emails about the calls.

Kerrville Mayor Joe Herring Jr. said he did not see the emails.

The county’s emergency coordinator was off sick and did not attend.

State officials criticised the absence of leadership on 4 July.

Residents testified to failures in flood alert systems.

Families said alerts came too late or not at all.

Some residents reported having no cell or Wi-Fi access.

A woman’s 911 call led to the rescue of 16 people.

Local people recovered bodies without official support.

FEMA was unable to respond to all calls during the flooding.

Parents requested better mental health support for children.

Families urged the state to fund recovery and mandate emergency planning.

AT&T provides $200k and mobile support in Texas flooding response

AT&T donates $200k to Kerr County flood recovery

AT&T has pledged $200,000 to the Community Foundation of the Texas Hill Country’s Kerr County Flood Relief Fund in response to widespread flooding in Central Texas.

According to AT&T, the funding will assist with both immediate recovery and longer-term rebuilding efforts following the severe weather events that began in early July 2025.

The company stated that it will match all employee contributions to the relief fund, effectively doubling the available support for local community initiatives.

This financial commitment is part of a broader effort by the telecommunications company to assist affected residents and public agencies in the region.

The donation is intended to assist response partners equipped to handle natural disaster recovery, according to AT&T.

Communications access prioritised for emergency response

AT&T has deployed its Network Disaster Recovery team to support connectivity in areas impacted by the flooding.

The company also confirmed that its FirstNet Response Operations Group, comprised of former emergency responders, has been sent to direct the use of FirstNet assets based on requirements from public safety partners.

FirstNet, built in partnership with AT&T, is described by the company as the only nationwide 5G network designed specifically for emergency service personnel in the United States.

According to AT&T, FirstNet provides dedicated connectivity for first responders and is being used to support emergency communication during the ongoing crisis.

Mobile cell sites have been set up in affected zones to help emergency teams maintain operational capability during the recovery period.

Customers given extended free data and call services

From 5 July to 3 August 2025, AT&T has suspended overage charges for customers living in areas covered by the emergency response.

This includes unlimited talk, text and data for both Postpaid and Prepaid customers with billing addresses in the designated disaster-affected zip codes.

The measure is aimed at reducing financial strain for those impacted by the flooding and ensuring they maintain access to communication during the disruption.

Leslie Ward, President of AT&T Southern Region, said: “Our hearts go out to the Central Texas communities impacted by the recent devastation. We’re committed to supporting recovery efforts and helping ensure that residents and first responders maintain reliable connectivity during this challenging time.”

AT&T also confirmed that local retail stores remain open to provide customer support.

Connectivity tools deployed across public sites

AT&T and the Information Technology Disaster Resource Center have installed a Mobile Connectivity Center at Schreiner University in Kerrville.

This 40-foot facility provides free public access to Wi-Fi, 16 computers and charging stations for devices.

AT&T has also delivered supplies such as power strips, charging blocks and cables to the Texas Department of Emergency Management.

These resources will be distributed locally by the department to help affected residents maintain communications access during the response and recovery.

According to AT&T, these deployments are part of a broader effort to ensure continuity of service and access to emergency updates for the local population.

Employee and community support initiatives continue

AT&T has activated its Employee Relief Fund, managed by the public charity E4E Relief, to support staff affected by the flooding.

The company said the fund is designed to help employees facing serious personal or financial challenges as a result of natural disasters.

AT&T stated that it would continue to engage with local authorities and non-profit organisations to provide assistance as needs develop.

This includes ongoing coordination with partners on the ground in Central Texas to support long-term rebuilding and resilience planning.

The company confirmed that it intends to maintain its presence in the area throughout the summer recovery period.

AT&T provides $200k and mobile support in Texas flooding response: Summary

AT&T has donated $200,000 to the Kerr County Flood Relief Fund.

The company is matching all employee contributions to the fund.

FirstNet assets have been deployed to support first responder communications.

AT&T’s Network Disaster Recovery team is assisting affected areas.

Overage charges have been waived for customers from 5 July to 3 August 2025.

AT&T and ITDRC have installed a public Mobile Connectivity Center in Kerrville.

Charging equipment has been supplied to the Texas Department of Emergency Management.

AT&T retail locations remain open in Central Texas.

An Employee Relief Fund has been activated for affected staff.

AT&T said it will continue working with communities during the recovery.