Greater London Authority discusses fire safety and viability of tall buildings

Second staircases and viability concerns impact London high-rise developments

The Greater London Authority (GLA) is facing challenges in balancing fire safety requirements and the viability of tall building developments in the capital, according to Inside Housing.

Jules Pipe, deputy mayor for planning, regeneration and the fire service, spoke during a planning and regeneration committee meeting about the implications of updated British Standards.

These standards now require additional staircases and lifts in high-rise buildings, which he said has raised viability concerns.

Pipe stated: “With additional lifts, you need additional refuge space and an additional core, even if there are only eight flats.

“It is putting scheme viability in question and, in the short term, the issue is causing stalling.

“Some major sites in London are being stalled by questions of viability because of this.”

As reported by Inside Housing, research commissioned by the UK government found that a second staircase in high-rise buildings can halve evacuation times.

In response, new guidance issued in April 2024 introduced a two-year transition period for developers to comply with the updated standards.

Challenges in defining and locating tall buildings

Inside Housing reported that Pipe also addressed broader concerns about how tall buildings are defined and where they should be located under GLA policy.

He explained that definitions of tall buildings vary across London boroughs, creating inconsistencies in planning.

“Broadly, Part C of the policy, on the impact and quality of buildings, is working.

“But Part A, which concerns the definition of tall buildings, and Part B, on their location, have been problematic.”

Pipe highlighted legal limitations on planning enforcement, stating: “‘Should’ is not written into the London Plan.

‘Must’ may be included but where it is, it is not enforceable.” He cited a 2021 judicial review in Hillingdon, which found that policy 9B could not be used to prevent tall building developments outright.

According to Inside Housing, Pipe suggested that the London Plan could be revised to provide greater statutory force in the next update, which is expected to be adopted in 2027.

London boroughs face limitations in restricting high-rise developments

Planning officials told the committee that despite concerns about their suitability for families and fire safety, boroughs have limited ability to restrict high-rise developments.

As reported by Inside Housing, this is due to legal rulings that prevent height alone from being used as grounds for refusal.

Section 9 of the London Plan allows boroughs to specify the size, location, and impact of tall buildings within planning frameworks.

However, Inside Housing noted that the 2021 judicial review ruling means boroughs cannot reject developments purely based on height.

This has led to increased high-density residential developments, particularly in areas such as Tower Hamlets, Southwark, and Lewisham, where planners prioritise them for transport and sustainability reasons.

Andrew Boff, chair of the planning and regeneration committee, said: “We’ve had evidence before that tall buildings aren’t suitable for families.”

Assembly member Shaun Bailey echoed this concern, stating that many families on London’s housing waiting lists would not choose high-rise living.

Views on high-rise living differ among stakeholders

While concerns remain, some local authority representatives argued that high-rise buildings provide a viable solution for meeting London’s housing demand, Inside Housing reported.

Colin Wilson, head of regeneration for Old Kent Road at Southwark Council, said that mid-rise blocks within high-density developments offer family-friendly housing options.

He stated: “A housing offer in this development would typically be a three-bedroom flat in a mid-rise block, with a generous-sized balcony and good communal space.”

Jessica Potter, urban design team leader for Old Kent Road regeneration at Southwark Council, said that while co-living and student housing are included in these developments, affordable housing remains a priority.

She said: “Tenants are happy with living in mid-rise towers. They’ve lived in flatted accommodation before.

“They are more concerned that they have the space and quality they wanted.”

Michael Ritchie, placeshaping manager at Tower Hamlets Council, added that resident feedback on high-rise living has been mixed.

“Tower Hamlets has a lot of tall buildings and we expect to deliver a lot more. In 2019, we surveyed a thousand people who lived in 10 tall developments on different floors.

“Generally speaking, people were positive about it, which is not what we were expecting.”

As Inside Housing reported, planners continue to debate the best way to balance density, fire safety, and family-friendly housing in London’s growing skyline.

Greater London Authority discusses fire safety and viability of tall buildings, as reported by Inside Housing: Summary

According to Inside Housing, the Greater London Authority is facing challenges in implementing fire safety measures while maintaining the viability of tall building developments.

Deputy mayor Jules Pipe highlighted that new British Standards requiring second staircases and additional lifts have led to delays in major projects.

Government research found that second staircases halve evacuation times, leading to new guidance issued in April 2024 with a two-year transition period.

Inside Housing also reported that challenges remain in defining tall buildings under GLA policy, with borough-level variations creating planning inconsistencies.

A 2021 judicial review determined that boroughs cannot reject developments based on height alone, resulting in increased high-rise construction, particularly in Tower Hamlets, Southwark, and Lewisham.

Committee members expressed concerns over the suitability of tall buildings for families, but local council representatives argued that high-density developments provide affordable housing options.

A 2019 Tower Hamlets survey found mixed resident feedback, with some expressing positive experiences in high-rise living.

Hyfire fire safety system installed at Beckford’s Tower in Bath

Fire safety system installed at historic site in Bath

Hyfire’s Taurus wireless fire devices have been installed at Beckford’s Tower in Bath as part of a fire safety upgrade.

Almost 100 devices were fitted within a hybrid system designed to protect the structure while preserving its 19th-century architecture.

Beckford’s Tower, originally built as a retreat for writer and collector William Beckford, now houses a museum showcasing his furniture and artwork.

The fire system installation was carried out by PRW Group using Hyfire’s TauREX software to ensure minimal impact on the historic interiors.

Luke Batchelar, Operations and Technical Manager at PRW Group, said: “Hyfire’s Taurus devices were selected for their unmatched ability to meld cutting-edge fire technology with the stringent requirements of heritage conservation.

The strategically planned installation, specified using Hyfire’s TauREX software, ensured that the tower’s architectural integrity and historical significance were meticulously preserved while substantially elevating its fire safety standards.”

Wireless system designed for heritage buildings

The installation at Beckford’s Tower is part of a broader approach to applying modern fire safety solutions to historic sites.

Wireless fire systems, such as Taurus, are often used in buildings where traditional wired systems could be intrusive or disruptive.

Richard Williams, Regional Sales Manager – South West at Hyfire, said: “Protecting Beckford’s Tower with modern fire systems while preserving its historical essence was our top priority.

“This meticulously planned installation showcases how Hyfire’s wireless fire technology can be adapted to respect and safeguard heritage sites, with rapid implementation and radically reduced time on site.”

Features of the Hyfire Taurus system

Taurus, developed in Trieste, Italy, incorporates Pathfinder Technology, which enables communication over 1km in open air and further with expansion hops.

The system’s antenna technology allows it to operate across multiple frequencies and environments, reducing the number of devices and batteries required.

The hybrid system at Beckford’s Tower was designed to integrate wireless components with minimal disruption, ensuring compliance with fire safety regulations while maintaining the building’s structural integrity.

Fire safety and conservation efforts

The installation aims to protect the museum’s collection and the structure itself, allowing public access to continue with improved safety measures.

A spokesperson for Beckford’s Tower said: “The protection of our visitors and preservation of our history is paramount.

“Hyfire’s wireless hybrid solution has addressed our needs with minimal intrusion, ensuring that Beckford’s Tower can be enjoyed safely for years to come.”

Hyfire fire safety system installed at Beckford’s Tower in Bath: Summary

Hyfire’s Taurus wireless fire devices have been installed at Beckford’s Tower in Bath as part of a fire safety upgrade.

PRW Group carried out the installation, ensuring minimal impact on the historic structure.

The wireless system was chosen due to its adaptability to heritage buildings.

The Taurus system, developed in Trieste, Italy, features Pathfinder Technology, allowing for long-range communication and reduced equipment needs.

The installation aims to safeguard the museum’s collection and visitor access while complying with fire safety regulations.

Hyfire installs wireless fire protection in historic Norwegian building

Fire safety upgrade for Hundvåg’s historic commercial building

A historic commercial building on the island of Hundvåg, Norway, has been equipped with 99 wireless fire safety devices from Hyfire.

The installation of the Taurus Wireless System was aimed at enhancing fire safety while preserving the building’s structural integrity.

The site includes warehouse spaces, a commercial kitchen, offices, and a local pub, making fire protection a priority.

Wireless fire systems preserve historic structures

The building owner sought a fire safety solution that would not require extensive modifications.

Wireless technology was selected to minimise disruption while ensuring compliance with fire regulations.

Torger Nordbø, Sales Manager for Hyfire, said: “Because Hyfire’s devices can be set up off-site and then installed quickly, without the need for extensive work, the End Client was able to save on labour costs as well as preserve the historic integrity of the building.”

Benefits of wireless fire protection in complex buildings

Wireless fire systems such as Taurus are suited to buildings with multiple uses and complex layouts.

Unlike wired systems, they do not require drilling or cabling, making them a practical solution for structures with restricted access.

The rapid installation process meant that the building’s occupants could continue their work and social activities without major disruption.

Wireless systems also allow for easy expansion if additional fire safety measures are required in the future.

Fire safety measures maintain community access

The upgrade ensures the building can continue operating safely while retaining its historical value.

Hyfire’s wireless fire protection technology offers heritage sites an alternative to traditional wired systems, allowing them to meet safety requirements without compromising the building’s original features.

Wireless fire safety system installed in historic Norwegian commercial building: Summary

A historic commercial building in Hundvåg, Norway, has been fitted with 99 Hyfire wireless fire safety devices.

The Taurus Wireless System was selected to enhance fire protection without requiring extensive modifications to the building.

The site includes warehouse spaces, offices, a commercial kitchen, and a pub.

Wireless technology was chosen to avoid cabling and drilling, making it suitable for heritage structures.

The installation was completed without major disruption to the building’s activities.

Wireless fire systems allow for future expansion and compliance with safety regulations while preserving historic features.

Ducab Group to supply fire-resistant cables for Dubai residential projects

Ducab partners with MBRHE for large-scale housing developments

Ducab Group has announced a partnership with the Mohammed Bin Rashid Housing Establishment (MBRHE) to supply advanced cable solutions for residential projects in Dubai.

Ducab will provide low-voltage power cables, wires, flexible cables, and Flam BICC2 fire-resistant cables for 432 residential units in Wadi Alamardi and 398 units in Al Awir.

The cables are designed to meet high safety standards, ensuring reliable power distribution and fire protection.

Project supports UAE sustainability strategies

The collaboration aligns with the UAE’s environmental and infrastructure strategies, including the Dubai Clean Energy Strategy 2050 and the UAE Net Zero Strategy 2050.

Ducab’s role in the project supports the country’s broader objectives for sustainable urban development and industrial decarbonisation.

Ducab has positioned itself as a key supplier in the UAE’s transition towards eco-friendly infrastructure.

The company’s contributions aim to enhance energy efficiency and fire safety in residential developments.

CEO highlights commitment to resilient infrastructure

Charles Mellagui, CEO of Ducab Cables Business, said: “Our partnership with the Mohammed Bin Rashid Housing Establishment reflects Ducab’s commitment to supporting resilient infrastructure that drives the UAE’s ambitious journey toward sustainable development.

“By delivering innovative and reliable energy solutions, we are contributing to a greener, more secure, and interconnected future.”

He added that the project contributes to the UAE’s net-zero ambitions while ensuring high safety standards for residents in the new developments.

Ducab’s track record in housing and infrastructure projects

Ducab has supplied cabling for various large-scale housing and infrastructure projects in the UAE.

Previous contributions include providing critical cables for the South Shamkha development, which covered 43 neighbourhoods across 39 square kilometres.

The company continues to support major urban projects, reinforcing its role in the UAE’s infrastructure sector.

Ducab Group to supply fire-resistant cables for Dubai residential projects: Summary

Ducab Group has partnered with the Mohammed Bin Rashid Housing Establishment (MBRHE) to supply advanced cabling for housing developments in Dubai.

The company will provide low-voltage power cables, flexible cables, and Flam BICC2 fire-resistant cables for 432 residential units in Wadi Alamardi and 398 units in Al Awir.

The collaboration supports the UAE’s sustainability initiatives, including the Dubai Clean Energy Strategy 2050 and the UAE Net Zero Strategy 2050.

Charles Mellagui, CEO of Ducab Cables Business, said the partnership reflects Ducab’s commitment to delivering resilient and sustainable infrastructure solutions.

Ducab has previously supplied cables for major UAE housing projects, including the South Shamkha development.

The company remains a key provider of energy solutions for residential and infrastructure projects in the region.

Fire protection enhanced at Thornton College with Hyfire system

Wireless fire alarm system installed at Thornton College

Thornton College, an all-girls school in Buckinghamshire, has upgraded its fire alarm system with Hyfire’s wireless technology.

The installation involved four control panels connected to more than 740 Taurus wireless fire safety devices, replacing the previous wired system.

Oakpark Alarms Security Services Ltd carried out the installation.

Stuart Fuller, Fire Division Manager at Oakpark Alarms, said: “It was a wireless system due to the complexity of the building.

“It’s a grade one listed building that goes back to the 1500s, so it’s very difficult to install as we had to keep the existing system working while we installed the new one.

“It would have been too complicated for us to run brand new cabling all the way around the school and within the time frames that we had to get the system up and working.”

Challenges of installing wireless fire safety in historic buildings

The school’s age and construction created challenges for the installation.

Some buildings on the site date back centuries, with thick walls that made it difficult to establish a wireless signal.

Chris McGregor, Regional Sales Manager for the East of the UK and Ireland, said: “It was a very challenging environment because the walls were really thick.

“The difficult part was, obviously, trying to get a signal to some of the remote buildings.

“Some parts of the school were centuries old and built very differently to today’s buildings.

“The remote buildings had very thick walls and it was hard to get the signal inside.

“However, with the help of a radio survey we managed to find the best places to locate the Taurus Expanders.”

Features of the Hyfire Taurus system

Hyfire’s Taurus system allows wireless fire safety devices to function independently while being connected via a loop to translators.

The devices meet EN54 standards and BS 5839 Part 1 compliance, ensuring they align with industry regulations.

McGregor explained: “The installation went reasonably well.

“Due to the intricate layout of the building, a thorough survey revealed the necessity for additional expander devices, to enhance signal strength in certain areas.

“The partner was very impressed with the equipment.”

Taurus allows up to 15 expanders to connect to a translator, improving the range and reliability of the wireless system.

The flexibility of the system means that fully wireless or hybrid solutions can be implemented depending on the building’s requirements.

Hyfire’s role in fire safety technology

Hyfire, part of the Orama group, specialises in wireless fire detection technology.

Established in 2007, the company offers a range of wireless fire safety devices, including detectors and alarm systems.

Hyfire products come with a five-year warranty and support through a partner programme.

The company provides survey installation, commissioning, after-sales service, and technical assistance to installers.

Wireless fire alarm system installed at Thornton College: Summary

Thornton College in Buckinghamshire has installed Hyfire’s wireless fire alarm system, replacing its previous wired system.

The upgrade included four panels and over 740 Taurus wireless fire devices.

Oakpark Alarms Security Services Ltd carried out the installation, selecting wireless technology due to the challenges posed by the historic nature of the buildings.

The thickness of the walls and the age of the buildings created difficulties in establishing a wireless signal, which was resolved using a radio survey and additional Taurus Expanders.

Hyfire’s system allows devices to operate independently or be integrated with wired products, ensuring compliance with EN54 and BS 5839 Part 1 standards.

Hyfire is part of the Orama group and has been supplying wireless fire detection solutions since 2007.

The company offers a partner programme, technical support, and a five-year warranty on its products.

NSW RFS expands emergency infrastructure with new control centres

Two new facilities to enhance emergency response in Northern NSW

The NSW Government is investing $21 million in new bush fire and emergency management facilities in Northern NSW.

The NSW Rural Fire Service (NSW RFS) has awarded contracts for the construction of the Clarence Valley and Namoi Gwydir Fire Control and Emergency Operations Centres.

Hines Construction Pty Ltd has been selected to build both centres following a competitive tender process.

The projects will be managed by NSW Public Works.

These facilities are being developed to improve emergency response capabilities in line with recommendations from the 2020 NSW Bushfire Inquiry.

Improved access to emergency resources

The new Clarence Valley Fire Control and Emergency Operations Centre will be relocated from Ulmarra to a site next to Grafton Airport.

This move is expected to improve access to aerial firefighting resources and enhance operational efficiency during bush fires and other emergencies.

In Narrabri, the Namoi Gwydir centre will be built on a larger site opposite the current control centre.

It will include a new station for the Narrabri Headquarters Brigade and a helipad to support emergency response operations.

Facilities designed to support emergency services

Both new centres will feature operational workspaces, training rooms and storage facilities to better support the needs of NSW RFS volunteers and other emergency services.

The facilities will be equipped with updated technology and resources to manage multi-agency responses to hazards such as storms and floods.

Minister for Emergency Services, Jihad Dib said: “These new centres will ensure our firefighters and emergency services have the modern infrastructure they need to better protect lives and properties.”

He added: “These centres strengthen our ability to respond to emergencies across the region, ensuring communities have the resources and coordinated support they need to face future challenges.”

Investment in emergency response infrastructure

The development of these centres is part of broader efforts to enhance emergency management across the state.

NSW RFS Commissioner Rob Rogers said: “These new centres are designed to support day-to-day operations and large-scale emergency management, ensuring our firefighters are better equipped to respond when disasters strike.

“These purpose-built facilities will enable our dedicated staff to provide even greater support to our volunteer members and the local communities they protect.”

Dib noted that the projects would also provide skilled employment opportunities in regional areas.

NSW RFS expands emergency infrastructure with new control centres: Summary

The NSW Government is investing $21 million in two new bush fire and emergency management centres in Northern NSW.

The NSW RFS has awarded contracts to Hines Construction Pty Ltd for the development of the Clarence Valley and Namoi Gwydir Fire Control and Emergency Operations Centres.

The Clarence Valley facility will be relocated next to Grafton Airport to improve access to aerial firefighting resources, while the Namoi Gwydir centre will be built in Narrabri with a new brigade station and a helipad.

These centres will include updated workspaces, training rooms and storage facilities to support local emergency services.

The projects align with the recommendations of the 2020 NSW Bushfire Inquiry and aim to enhance regional emergency response capabilities.

ST Engineering iDirect and Verizon Frontline showcase satellite solutions for emergency response at Super Bowl LIX

Satellite solutions for emergency response showcased at Super Bowl LIX

ST Engineering iDirect and Verizon Frontline demonstrated their satellite-enabled public safety solutions at an exclusive event held ahead of Super Bowl LIX in New Orleans.

The event highlighted various tactical assets designed to provide reliable connectivity during emergencies.

These assets incorporate ST Engineering iDirect’s satellite communication technology to ensure dependable communication for first responders.

Verizon Frontline’s tactical assets integrate satellite connectivity

Among the showcased assets was the Tactical Humanitarian Operations Response (THOR) vehicle, equipped with private 5G Ultra Wideband, mobile edge computing, and multiple backhaul options.

The Satellite Picocell on Trailer (SPOT) supports up to 400 users with satellite backhaul and Wi-Fi access.

The Off-Grid, Cross-Communications Network (OXEN) trailer offers 5G Ultra Wideband, 4G LTE, satellite backhaul, and solar or generator power capabilities.

The Tactical Command Center provides multiple critical communications options in a secured workspace for 25 first responders.

Industry leaders emphasise the importance of satellite-enabled connectivity

Darren Ludington, Regional Vice President Americas at ST Engineering iDirect, stated: “Our satellite technology is a critical enabler of Verizon’s mission to provide reliable, seamless connectivity for first responders when it matters most.

Our long-standing partnership with Verizon is a testament to how innovation in satellite communications can enhance public safety preparedness on a significant scale.”

Stuart Burson, Director of Verizon Satellite Solutions Group, said: “The integration of ST Engineering iDirect’s satellite solutions enables us to deliver unparalleled connectivity to first responders, ensuring they remain operational under all circumstances.

“Together, we are redefining what’s possible in public safety communications.”

Verizon Frontline’s ongoing commitment to emergency preparedness

Over the past three decades, Verizon Frontline has collaborated with public safety officials and agencies to enhance emergency preparedness.

In 2024, the Verizon Frontline Crisis Response Team was deployed nearly 900 times across the United States.

The event in New Orleans provided public safety officials with firsthand experience of how satellite-enabled connectivity is transforming emergency response and public safety operations.

ST Engineering iDirect and Verizon Frontline showcase satellite solutions for emergency response at Super Bowl LIX: Summary

ST Engineering iDirect and Verizon Frontline demonstrated satellite-enabled public safety solutions at an event preceding Super Bowl LIX in New Orleans.

The event featured tactical assets such as the THOR vehicle, SPOT, OXEN trailer, and Tactical Command Center, all integrating satellite communication technology to ensure reliable connectivity for first responders.

Darren Ludington of ST Engineering iDirect highlighted the role of their satellite technology in supporting Verizon’s mission to provide seamless connectivity for first responders.

Stuart Burson of Verizon Satellite Solutions Group emphasised the enhanced connectivity delivered through their collaboration.

In 2024, the Verizon Frontline Crisis Response Team was deployed nearly 900 times across the United States, underscoring the company’s commitment to emergency preparedness.

Royal Ship Hotel upgrades fire safety system with Hyfire technology

Fire alarm upgrade at Grade II listed hotel with Hyfire technology

Hyfire has reported that the Royal Ship Hotel in Dolgellau has undergone an upgrade to its fire alarm system without disrupting daily operations or affecting revenue.

The 19th-century coaching inn had a combination of older Hyfire wireless and hard-wired systems, installed at different times and connected through separate fire panels.

Over 15 years, the system had undergone multiple modifications, and ageing components began causing reliability issues.

The building’s evolving layout also contributed to fire safety concerns.

Planning and system selection

Fire Queen Limited, a Hyfire partner, was tasked with proposing a wireless system upgrade that would prevent business disruption.

The project required careful assessment, including radio signal strength testing, to ensure reliable communication between devices, particularly given the thick walls of the historic building.

The end client sought a solution that would eliminate the need for extensive wiring and lengthy installation.

Wireless technology was chosen to achieve this while maintaining the integrity of the building and minimising impact on guests.

Installation process and timeline

Fire Queen Limited coordinated with hotel management to schedule work around room bookings, ensuring fire protection remained in place throughout.

Unlike a hard-wired installation, which could have taken six weeks, the wireless system was installed within one week.

Some preparatory work was carried out in advance to reduce the time spent on-site.

The installation process was structured to prevent interference with hotel operations, allowing the hotel to remain fully operational while the new system was implemented.

Outcome and client feedback

The upgraded system features Hyfire Taurus wireless devices combined with an Advanced MXPro fire panel.

Fire Queen Limited stated that this solution offers a fully addressable, reliable, and user-friendly fire safety system suitable for complex building layouts.

A Fire Queen Limited spokesperson said: “The end client was extremely pleased with the rapidity and efficiency of the installation.

“Thanks to Hyfire’s innovative devices, the whole installation was smooth and did not lead to disruption of any kind.”

Royal Ship Hotel upgrades fire safety system with Hyfire technology: Summary

Hyfire has reported that Fire Queen Limited has completed a wireless fire alarm upgrade at the Royal Ship Hotel in Dolgellau.

The previous system, comprising separate wireless and wired components installed over different periods, had become outdated and difficult to manage.

Fire Queen Limited planned the project to ensure no business disruption, conducting signal strength tests and scheduling work around hotel occupancy.

The installation, which would have taken six weeks with a wired system, was completed in one week.

The new system integrates Hyfire Taurus wireless devices with an Advanced MXPro fire panel, providing a fully addressable and modern fire safety solution.

Fire Queen Limited stated that the upgrade improved reliability while maintaining full hotel operations throughout the process.

AI-powered analysis updates Churches Fire & Security’s customer service

Churches Fire & Security, the fully integrated fire safety company from the UK, has successfully updated its customer service operations through the Sabio Group‘s AI-powered analysis programme.

The company partnered with digital customer experience (CX) transformation specialists Sabio Group to conduct an Intent Capture & Analysis (IC&A) process, analysing over 25,000 customer calls to identify key pain points and improvement opportunities. 

AI analysis

The analysis unveiled that 17% of all incoming calls, more than 16,000 annually, were simply requests to test fire alarms, representing the most common reason for customer contact.

This revelation has since prompted Churches to develop automated customer journeys through their online portal, potentially freeing up thousands of hours of customer service time.

CEO, Churches Fire & Security, Charlie Haynes’ statement

In a recently published case study, Charlie Haynes, CEO of Churches Fire & Security, emphasised the strategic importance of the IC&A project.

He said: “As a business, we have an increased focus on self-service and operational efficiency whilst maintaining customer experience.

“The nature of our very business means that it is crucial for us to understand our customers’ needs and streamline our processes accordingly.

“The IC&A solution has been a game-changer for us. The insights we gained have allowed us to make data-driven decisions, prioritise automation efforts and ultimately improve the experience for both our customers and employees.” 

Head of AI Solutions, Sabio, Kevin McGachy’s statement

Kevin McGachy, Head of AI Solutions at Sabio, said: “ The success of this initiative highlights how organisations can approach customer service transformation, demonstrating the value of data-driven decision-making in improving operational efficiency while maintaining service quality.”

The IC&A, which forms part of a larger three-phase transformation programme, has already led to several strategic improvements.

Rather than investing in an entirely new customer service infrastructure, Churches Fire & Security opted for a more targeted approach based on actual customer interaction data. 

The company is now implementing various automation initiatives, including a PCI-compliant payment system integrated with their telephony infrastructure, after discovering that billing and invoice payments were the second most common reason for customer contact. 

AI-powered analysis programme by Sabio improves Churches customer service: Summary

Churches Fire & Security has chosen to update their customer service operations with Sabio Group’s AI-powered analysis programme.

Charlie Haynes, CEO of Churches said that the solution has been a gamechanger.




Advanced MxPro 5 fire alarm system installed at Scottish Borders hotel

Hotel installs new fire alarm system to meet safety standards

The George and Abbotsford Hotel in Melrose has installed an Advanced MxPro 5 fire alarm system to upgrade its fire safety measures.

The hotel, located near Melrose Abbey and St Cuthbert’s Way in the Scottish Borders, required an updated fire alarm system as its existing setup had become obsolete.

Safe Services was contracted to install a four-loop Advanced Advanced announce that they will be at Intersec Dubai 2025MxPro 5 analogue addressable fire panel, integrated with EMS Firecell wireless devices, to provide Category L2 coverage.

Hotel owner Graham Barrett said: “We are very happy with the Advanced system and the installation by Safe Services. It was quite a complex project as the hotel is a big building.

“The previous fire safety system was obsolete, it was a cabled system and the cables were obsolete too.

“It would have been very costly to install a cabled system as it was so complex. We decided on a radio system and that took a week to install.”

Wireless system installed to minimise disruption

Safe Services implemented a wireless system due to the complexity of installing new cabling in the large hotel building.

Graeme Millar, Fire Technical Sales Engineer at Safe Services, said: “The George and Abbotsford Hotel required a new fire alarm system to meet Category L2.

“Housed in a large building, both the fire alarm system and cabling were obsolete.

However, installing new cabling would have meant major disruption to this busy hotel due to the building’s size.

“We therefore integrated the Advanced panel with the wireless EMS Firecell. The Advanced MxPro 5 is our panel of choice as it’s a trusted and reliable panel with our design and installation teams.

“Combining the Advanced MxPro 5 with the EMS equipment works very well and we have used this combination in a number of our projects.”

The upgraded system also integrates with a kitchen suppression system for additional fire safety.

Advanced highlights compliance benefits of MxPro 5

Neil Parkin, Sales Manager at Advanced, said: “In hotels, it is vital to ensure fire alarm systems meet the latest standards and so protect guests and staff.

“Our MxPro 5 panels are designed to make life as easy as possible, delivering robust protection and compliance that offers real peace of mind, all backed up by our highly rated technical support.

“Selecting wireless equipment when installing a fire system offers minimal disruption for hotels providing both time and cost benefits.”

The MxPro 5 panel, certified to EN 54 standards by FM Approvals, can be used as a single-loop system or as part of a network of up to 200 panels.

It is compatible with multiple wired and wireless detector brands and includes false alarm management features.

Wireless fire alarm technology gains traction in hospitality sector

Wireless fire alarm systems are becoming increasingly common in hotels, where minimising disruption is a key factor.

Advanced’s AlarmCalm system allows for false alarm verification, while its two-way communication capabilities enable battery monitoring and fault reporting.

These features are designed to support ongoing maintenance schedules and reduce downtime.

Parkin added that wireless technology can also help cut installation costs and improve flexibility: “Wireless solutions not only mean lower visual and physical impact, but they are also faster and cheaper to install, making them an increasingly popular alternative for sites where downtime is not an option, or re-wiring would prove disruptive.”

Advanced MxPro 5 installed at Scottish Borders hotel: Summary

The George and Abbotsford Hotel in Melrose, Scotland, has upgraded its fire alarm system with an Advanced MxPro 5 panel to meet Category L2 safety standards.

Safe Services installed the four-loop analogue addressable panel, integrating it with EMS Firecell wireless devices to minimise disruption.

The hotel’s previous fire alarm system had become obsolete, making an upgrade necessary.

The new wireless system avoids the need for extensive cabling, reducing costs and installation time.

Advanced has stated that the MxPro 5 panel is designed for reliability and compliance with fire safety standards.

It supports wired and wireless devices and includes false alarm management features.