C-TEC confirms Birmingham showcase for lockdown and evacuation systems

by EventsFeatured NewsFire Detection

C-TEC at Fire Safety Event 2026

C-TEC will exhibit a range of life-safety systems at The Fire Safety Event (FSE) 2026 at the NEC in Birmingham from 28 to 30 April.

The company will be on Stand 4/F30 with CAST-powered systems and other products for fire safety, evacuation and communication.

The range includes new Lockdown Solutions described as monitored, battery-backed, multi-message systems for schools, theatres and other commercial and public venues.

The systems are designed to help venues comply with Martyn’s Law and include PA/VA solutions for larger projects.

HUSH-PRO will also be shown as a fully monitored BS 5839-6 Grade C residential fire alarm system for flats, apartments and other domestic settings.

EVAC-ALERT is described as a BS 8629:2019+A1:2023 compliant evacuation alert system designed to assist the fire and rescue service evacuate part or all of a building in an emergency.

C-TEC systems on display at Stand 4/F30

ZFP CAST will be presented as a touchscreen-controlled one to eight loop fire alarm system compatible with CAST-PRO combined fire detection and alarm devices.

ENVISION is a cloud-based Fire IoT remote access, data management, commissioning and maintenance solution compatible with C-TEC’s CAST-powered systems.

FASTCONVERT is described as a retrofit solution for converting a multi-zone conventional fire system to an addressable CAST system using existing wiring.

C-TEC will also display its SigTEL disabled refuge system, its AlertBuddy moveable deaf person’s alert system and Quantec-Pro next-generation call system.

Brian Foster, C-TEC’s UK Sales Manager, said: “The Fire Safety Event is now the industry’s key event.

“We’re looking forward to showing all our latest innovations at this year’s show including our new range of lockdown alert systems and our multi award-winning CAST-PRO combined detection and alarm devices.

“If you’d like to learn how our systems can help you grow your business, come and see us on Stand 4/F30.”

C-TEC technical support upgrade includes AI call logging and CAST team

by Featured NewsFire Detection

C-TEC technical support line launches on 24 November

C-TEC has announced that a new dedicated technical support telephone number for its customers will go live on Monday 24 November 2025 as part of a wider investment in its technical support and professional help desk services.

The new line will route customers directly to the company’s technical support team rather than via a central switchboard.

The new number is 01942 366328.

C-TEC stated that the changes are intended to make it easier for customers to reach the right specialist for queries on its life-safety systems.

The firm added that the new line forms one element of an ongoing programme to strengthen its technical support offer.

Terry Gordon, C-TEC’s Engineering/Technical Support Manager, said: “We already have an excellent reputation for technical support in the industry and these new developments are set to enhance this further.

“The new call logging system, a direct technical line and new specialist CAST support team to assist with things like complex cause and effect programming on our ZFP 1-8 loop networkable addressable fire system will all mean faster and more efficient technical support for our customers.”

Investment in technical support and help desk services

C-TEC reported that the new number comes alongside a cloud-based AI-enabled call logging software system introduced for its help desk.

The company said this software will record and track customer enquiries so that technical cases can be followed through to resolution.

It explained that the system is intended to give the technical team better visibility of open issues and previous interactions.

C-TEC has also appointed additional technical experts to expand the capacity of its support team.

The firm indicated that this is designed to reduce waiting times and provide access to a wider range of specialist knowledge.

Customers can contact the main technical support line on 01942 366328 or via technical@c-tec.co.uk.

C-TEC highlighted that this contact information is being promoted so customers can update their records ahead of the line going live.

Specialist CAST team and new help videos in development

As part of the same programme, C-TEC has created a specialist CAST technical team focused on its own-protocol life-safety systems.

According to the company, this team will provide tailored support on issues such as complex cause and effect programming on systems including the ZFP 1-8 loop networkable addressable fire system.

The CAST team can be reached via the same main number, 01942 366328, or at cast@c-tec.co.uk.

C-TEC added that this dedicated route is intended for projects requiring more detailed assistance on configuration and commissioning.

The firm is also developing a series of help videos to give customers clear visual guidance on installing and operating its systems.

These videos are planned for release early next year through C-TEC’s online support hub at c-tec.com/info/support-hub.

The company said that the hub will act as a central point for documentation, video materials and other on-demand support resources.

Customers are being encouraged to use the online hub alongside the new telephone support lines once the updates are in place.

C-TEC’s CAST and Hush Pro systems specified at mixed-use site

by Projects

C-TEC’s CAST and Hush Pro fire alarm systems are safeguarding a charming cluster of commercial and residential properties in Llangollen, Wales.

As a ‘mixed-use’ building housing both business units and domestic dwellings, a combination of commercial and residential fire systems was required. Allied Fire & Escapes Ltd, a leading Wrexham-based fire specialist company, installed one of C-TEC’s powerful CAST XFP addressable fire systems to protect the ground floor retail units and interfaced it to three of C-TEC’s new Hush Pro domestic fire systems to safeguard the residential dwellings on the first floor.

Said John Westerman, Director at Allied: “Linking C-TEC’s CAST system to Hush Pro proved the ideal solution for this mixed-use building. Each domestic dwelling is fitted with a Hush Pro controller connected to a series of Hush Pro smoke detectors, base sounders and heat detectors – all interfaced via Hush Pro’s CAST Landlord Interfaces – to the CAST XFP communal/landlord system.”

Specifically designed for flats, apartments and high-rise residential buildings, Hush Pro provides residents with easy-to-use detection, alarm, silencing and test facilities so they can test their own devices, be alerted to system faults and hush any false alarms at the Hush Button which is positioned at light-switch level for easy access.

Said John: “We specified Hush Pro as it offers higher levels of fire protection over the Grade D unmonitored battery alarm systems typically used in domestic installations. As a fully-monitored BS 5839-6 Grade C system, Hush Pro reports open and short circuit faults and operation faults back to the CAST fire panel and even allows management and maintenance companies to remotely monitor the system. In the event of an emergency, Hush Pro relays information to the CAST panel to effectively notify building management.”

“As an intelligent domestic detection system, Hush Pro certainly ticks all the boxes. We were very impressed by its operation and ease of integration with the CAST fire system which was also simple and straightforward to set up. With regards to customer support, C-TEC is always very responsive and happy to help with any enquiries we have. We look forward to installing C-TEC’s products into our future contracts as they provide high-quality, intuitive and easy-to-install fire detection solutions that can be adapted to meet the specific requirements of any building.”

www.c-tec.com/