Chubb France adopts assisted reality for remote technical support

by Featured NewsFire Engineering

Chubb France uses assisted reality to reduce field visits and enhance technician support

Chubb France has reported that it is using assisted reality software to enable remote support for fire safety maintenance and breakdown resolution.

According to Chubb France, the company has integrated AMA’s XpertEye software into its operations to improve efficiency and reduce the number of required field visits by technical staff.

The software enables remote visual support, allowing experts to guide technicians or customers through fault diagnosis or system troubleshooting using live video and on-screen annotations.

Remote video software enables live guidance and problem qualification

Chubb France stated that the software enables a connected expert to see the same view as the person in the field, using either smartphones or connected glasses.

The organisation explained that through a secure video connection, experts can annotate the video feed in real time, direct actions on a fire panel, and prepare technicians ahead of an in-person intervention.

Chubb France added that this method supports its technical call platform by allowing breakdowns to be qualified remotely, which helps plan more effective interventions and reduce unnecessary travel.

Assisted reality offers hands-free operation and supports technician safety

Chubb France noted that the use of connected glasses allows field technicians to keep their hands free, supporting safety during operations.

The organisation said this functionality enhances communication between on-site staff and remote experts, especially when faults are difficult to explain over the phone.

It also helps with on-the-job training, allowing newer technicians to receive step-by-step guidance and improving knowledge transfer within teams.

New service aims to support both technicians and customers

Chubb France stated that the solution contributes to faster service for technical faults and is intended as a long-term support tool for both customers and employees.

The organisation said the system can be used to resolve issues remotely or to better prepare for site visits, helping to minimise downtime.

According to Chubb France, the solution also plays a role in internal training and knowledge sharing by supporting real-time collaboration.

Use of assisted reality contributes to Chubb’s CSR targets

Chubb France reported that the reduced need for travel supports its corporate social responsibility (CSR) objectives.

It stated that lowering the frequency of field journeys limits road risks and contributes to a reduced carbon footprint.

The organisation said this aligns with its broader environmental and safety goals.

AMA provides the technology behind Chubb’s assisted reality solution

AMA, the developer of the XpertEye software, is a provider of secure assisted reality and AI tools for field teams.

According to AMA, the company’s platform supports data collection and collaboration, and is certified to ISO27001 and B Corp standards.

AMA is listed on Euronext Growth Paris and has a global operational presence supporting clients across all time zones.

Chubb France delivers fire safety services across the country

Chubb France provides fire detection, extinguishing, evacuation systems, training and respiratory protection services for public and private clients.

The organisation operates through Chubb Delta for electronic security and Cemis for multi-brand fire detection systems.

Chubb France stated that it has nearly 4,000 employees and supports 300,000 customers annually.

Parent company Chubb operates in 17 countries worldwide

Chubb is a global provider of fire and electronic security services with more than 200 branches in 17 countries.

The company services over one million sites and is part of the APi Group, a global provider of security and specialist services.

Chubb reported that it has over 200 locations worldwide and has been operating for more than 200 years.

Chubb France adopts assisted reality for remote technical support: Summary

Chubb France has introduced AMA’s XpertEye software to improve remote troubleshooting.

The system enables live video communication between remote experts and field technicians or customers.

Experts can annotate live video feeds to provide step-by-step instructions.

The software can be used via smartphone or connected glasses for hands-free operation.

Chubb France stated that the system helps reduce unnecessary travel.

It also said the tool supports technician training and internal knowledge sharing.

The company reported that the technology aligns with its CSR targets by reducing travel and emissions.

AMA, the software provider, offers certified secure collaboration tools for field workers.

Chubb France provides fire safety systems, training and technical services across France.

Chubb operates globally with over 200 branches and serves over one million sites.

Chubb honours exceptional employees in the UK and Ireland

by Featured NewsPeople

Annual awards ceremony celebrates Chubb employees

Chubb Fire & Security, a UK fire safety and security solutions providers, recently honoured its exceptional colleagues at the third annual Chubb Superstars awards ceremony.

Held on Friday, 7th June, at the historic Cameron House Hotel and Spa in Glasgow, the event celebrated the dedication and achievements of Chubb’s people across the UK and Ireland.

Attendees donned kilts, ball gowns, and tuxedos, transforming the venue into a vibrant celebration of excellence and camaraderie.

Recognising outstanding contributions

Dave Dunnagan, Chubb’s Managing Director for the UK and Ireland, warmly welcomed everyone and set the stage for an inspiring evening.

Joined by other members of the senior leadership team, the team presented 43 Chubb Superstar awards to outstanding individuals and teams that have made notable contributions to the business.

An inspiring speech by Paul Grunau, Learning Officer at APi Group, on Building Great Leaders and the power of believing in one’s success resonated deeply with the audience.

Award winners from diverse roles

The award winners represented a diverse array of roles, including sales, service engineering, and operational positions.

Among them were unsung heroes, difference makers, and emerging stars whose exceptional contributions have made a lasting impact on the organisation.

Dave Dunnagan said: “It’s an honour to present these awards to our remarkable teammates for their outstanding contributions in 2023.”

Special recognition with the ValYou award

Andrew White, Chubb’s CEO, presented the prestigious ValYou award, which epitomises Chubb’s commitment to recognising those who embody the company’s core values.

Andrew highlighted the story of Ben O’Leary, a service engineer whose quick thinking and selfless actions during a routine service visit saved a life.

Andrew added: “Ben’s heroism and dedication exemplify Chubb’s fundamental value of ‘Protecting People First.’”

Chubb adopts iotcomms.io’s Alarmbridge to enhance telecare alarm communications

by Featured NewsFire DetectionSafety

Chubb, a prominent fire safety and security solution provider in the UK, has adopted the cloud-native communications platform of iotcomms.io to manage vital alarm communication for its telecare services.

This news has emerged as a significant development in the field of telecare alarm communication.

Embracing digital transformation with iotcomms.io

The digital switch from analogue is currently in progress and set to conclude by 2025. However, Chubb recognises that not all housing providers will be equipped to meet this timeline.

Therefore, in preparation for extending the lifespan of analogue systems in the telecare sector, Chubb has partnered with iotcomms.io.

This partnership is expected to boost Chubb’s capability to meet future telecare alarm communication requirements, while catering to existing needs.

Simultaneous support for new and legacy communications

The collaboration will entail new digital-based alarm communication functions co-existing with conventional analogue-based systems.

Thanks to the flexibility of the iotcomms.io platform, Chubb can offer an alternative transition route and migrate customers in a phased manner.

Shaun Moscrop, General Manager at Chubb, stated: “We desired a communications platform provider that grasped the challenges of this transition and, by doing so, could help us better serve our customers during the digital shift.

“This new collaboration enhances our existing infrastructure and abilities, while rapidly introducing modern, reliable alarm communication offerings to the market.”

iotcomms.io’s commitment to mission-critical real-time alarm services

Gunnar Reinholdsen, co-founder at iotcomms.io, declared: “We are incredibly proud to collaborate with Chubb, a leading provider of telecare and telehealth products in the UK with a long history in the UK telecare space.

“Our cloud-native platform has been designed to specifically address the requirements associated with mission-critical real-time alarm services.

“Therefore, we are confident that the platform and its Alarmbridge offering is the perfect fit for Chubb and its solutions for dispersed housing and group living.”

To learn more about Chubb’s telecare solutions, you can click here.

IFSJ Comment

Chubb’s move to incorporate the iotcomms.io platform demonstrates the company’s forward-thinking approach, recognising the digital transition’s challenges and providing an alternative path for its customers. This news highlights the ongoing digital transformation in the safety and security solutions sector, demonstrating the necessity for companies to adapt and evolve with changing technological trends.

Fire-safety firm Chubb launches volunteer programme

by Featured News

Provider of fire-safety and security solutions Chubb has launched an employer-volunteer programme to encourage employees to give their time, skills and energy to help improve the communities in which it operates.

Under the name charitAble the community engagement programme has been designed to promote leadership development and environmental stewardship through employee volunteerism and contributions to worthy community organisations and schools.

Employees looking to take part are required to form a team of three or more members and select a non-profit organisation or school to work with on a volunteer project. All approved projects will receive a £500 grant from Chubb and employees will be given two paid days off per year to volunteer.

Priority will be given to volunteering requests that provide value in seven focus areas: science, technology, engineering and mathematics (STEM) education; sustainable urbanisation; safety and security; hunger and food waste; disaster relief; diversity and inclusion; and vibrant communities.

Carla Sousa, Director of Marketing Communications at Chubb, said: “We wanted to launch a community engagement programme that all of our employees could get involved with, no matter what their role or skill set. With charitAble employees have the opportunity to play a vital role in their local communities, whilst developing invaluable team building and leadership experience.

“We’re very excited to facilitate this opportunity for our employees and to see the difference they can make to their local communities.”

To find out more visit Chubb’s community engagement page.