UK emergency alert test scheduled for September 2025

by CommunicationsFeatured News

Nationwide test scheduled for mobile emergency alert system

The Guardian has reported that the UK government will carry out a second national test of its emergency alert system on 7 September 2025.

The system is designed to notify the public of threats to life, including severe weather events, through mobile phone alerts.

The alerts will bypass silent mode and sound a siren for approximately 10 seconds, displaying a message to indicate that it is a test.

The alert will not be received if a mobile device is turned off or connected to a 2G or 3G network.

There are around 87 million mobile phones in the UK, according to The Guardian.

Alerts used in previous emergencies across the UK

The emergency alert system was first tested across the UK in April 2023.

According to The Guardian, some users reported not receiving the alert, a problem later attributed to certain mobile networks.

Since then, the system has been used regionally on five occasions.

In January 2025, approximately 4.5 million people in Scotland and Northern Ireland received alerts during Storm Éowyn, when the Met Office issued a severe weather warning.

Other local uses include alerts for flash flooding in Cumbria and Leicestershire, and an unexploded Second World War bomb in Plymouth.

Local officials support the system’s emergency response role

Tracey Lee, chief executive of Plymouth city council, commented on the system’s role during a real-life incident.

Lee said: “The alert proved to be an invaluable tool during the Keyham bomb operation.”

“This was the first time the system had been used in a real emergency, and it played a vital role in helping us safely evacuate over 10,000 people and coordinate a complex, multi-agency response.”

Government aims to improve coverage and public awareness

The alert system is operated by the UK government and is intended to improve public safety through rapid communication during emergencies.

Pat McFadden, Chancellor of the Duchy of Lancaster, said: “Emergency alerts have the potential to save lives, allowing us to share essential information rapidly in emergency situations including extreme storms.”

“Just like the fire alarm in your house, it’s important we test the system so that we know it will work if we need it.”

The government will provide advance notice of the 7 September test.

This is intended to help vulnerable people, including those affected by domestic abuse who may have concealed phones, to take precautions.

Broader resilience plans and international context

The Guardian reported that McFadden will also present a new resilience action plan alongside the emergency alert system test announcement.

The plan will offer guidance on how members of the public can prepare for different types of emergencies.

Ministers are also expected to release an update on the implementation of the 2023 biological security strategy.

This strategy is intended to support national preparedness for future pandemics.

Other countries such as Japan and the United States conduct regular tests of similar emergency alert systems.

UK emergency alert test scheduled for September 2025: Summary

The UK government will conduct a second nationwide test of its emergency alert system on 7 September 2025.

The alert will sound on mobile phones regardless of whether the phone is set to silent.

Phones switched off or using 2G or 3G networks will not receive the alert.

The system was first tested nationwide in April 2023.

Previous regional uses include severe weather, flash floods and an unexploded bomb.

The government will give prior notice to support vulnerable groups.

Pat McFadden said the test is essential to ensure the system functions in an emergency.

Tracey Lee said the system helped evacuate 10,000 people in Plymouth.

McFadden will also announce a resilience action plan for public preparedness.

An update on the 2023 biological security strategy will also be published.

Safe Haven buttons at South Wales fire stations provide emergency support

by CommunicationsFeatured News

South Wales fire service expands Safe Haven access

South Wales Fire and Rescue Service has confirmed that all 47 of its fire stations now offer a Safe Haven facility to members of the public facing distress or danger.

The Safe Haven initiative, introduced in August 2022, allows anyone experiencing risk to press a button outside the station to receive support from staff or connect directly to emergency services.

The service said the system is intended to help people such as those fleeing domestic violence or feeling unsafe in public spaces.

According to South Wales Fire and Rescue Service, if fire station staff are present, the alert will notify them. If not, the system connects directly to a 999 operator.

Chief Fire Officer Fin Monahan said the buttons continue to be used and have proven effective in delivering help to vulnerable individuals.

Emergency system supports domestic abuse response

The Safe Haven buttons are part of a wider response to safety concerns in the UK, particularly violence against women and girls.

South Wales Fire and Rescue Service referenced national statistics, noting that one in four women in England and Wales will experience domestic abuse during their lifetime.

According to the service, UK police receive a domestic abuse-related call every 30 seconds.

The fire service described the Safe Haven buttons as a way to make immediate help more accessible in moments of threat.

Chief Fire Officer Fin Monahan said: “Ultimately, I wish the Safe Haven buttons weren’t needed, but they are a vital lifeline for those at risk. They have proven to be an effective way for people to seek help and find safety—whether fleeing domestic violence or feeling unsafe on the streets.”

Fire stations provide assistance beyond emergency response

Although fire and rescue services traditionally focus on fire prevention and emergency incidents, the Safe Haven scheme reflects a broader public protection role.

Chief Fire Officer Fin Monahan said: “While our primary role as a Service is to respond to fires and rescue incidents, I want people to know that we are here to protect them—whatever the threat may be, including violence against women and girls.”

He said staff at each station are able to assist those in need of support, even outside of typical fire service duties.

He added: “I am really pleased that the Safe Haven buttons continue to be used by the public during times of distress.”

Fire service calls for public awareness of Safe Haven access

The fire service is encouraging greater awareness of the Safe Haven buttons among members of the public who may be in danger.

Chief Fire Officer Fin Monahan said: “If you’re in danger and need immediate help, your nearest fire station can offer support—but always call 999 first in an emergency.”

He also expressed a personal concern about public safety and awareness: “As a father, it’s deeply concerning that my daughters still do not feel safe walking alone through a town or city in the evening.”

South Wales Fire and Rescue Service also advised people affected by domestic violence to visit the Refuge website for further support.

Safe Haven buttons offer 24/7 access to help

The Safe Haven feature is accessible 24 hours a day through the external button fitted at every South Wales fire station.

If pressed, and no staff are available, the button links the caller to emergency services through a direct 999 connection.

The fire service stated that this system ensures help can be reached even when station personnel are not on site.

By providing a clearly marked and monitored public access point, the stations contribute to wider community safety infrastructure.

The fire service described the measure as a permanent part of its public support offering.

Safe Haven buttons at South Wales fire stations provide emergency support: Summary

All 47 fire stations across South Wales are equipped with Safe Haven buttons.

The initiative was introduced by South Wales Fire and Rescue Service in August 2022.

Each button connects the caller to on-duty staff or a 999 operator.

The system is designed to assist people fleeing danger or in distress.

The fire service said the scheme especially supports those at risk of domestic violence.

Chief Fire Officer Fin Monahan confirmed the buttons have been used by the public.

UK police receive a domestic abuse-related call every 30 seconds.

One in four women in England and Wales will experience domestic abuse in their lifetime.

Monahan said the fire service aims to offer protection beyond emergency incidents.

The buttons are available at all hours, whether staff are present or not.

South Wales Fire and Rescue Service encouraged public awareness of the system.

Further support for domestic violence is available through the Refuge website.

AT&T provides $200k and mobile support in Texas flooding response

by CommunicationsFeatured NewsFlooding

AT&T donates $200k to Kerr County flood recovery

AT&T has pledged $200,000 to the Community Foundation of the Texas Hill Country’s Kerr County Flood Relief Fund in response to widespread flooding in Central Texas.

According to AT&T, the funding will assist with both immediate recovery and longer-term rebuilding efforts following the severe weather events that began in early July 2025.

The company stated that it will match all employee contributions to the relief fund, effectively doubling the available support for local community initiatives.

This financial commitment is part of a broader effort by the telecommunications company to assist affected residents and public agencies in the region.

The donation is intended to assist response partners equipped to handle natural disaster recovery, according to AT&T.

Communications access prioritised for emergency response

AT&T has deployed its Network Disaster Recovery team to support connectivity in areas impacted by the flooding.

The company also confirmed that its FirstNet Response Operations Group, comprised of former emergency responders, has been sent to direct the use of FirstNet assets based on requirements from public safety partners.

FirstNet, built in partnership with AT&T, is described by the company as the only nationwide 5G network designed specifically for emergency service personnel in the United States.

According to AT&T, FirstNet provides dedicated connectivity for first responders and is being used to support emergency communication during the ongoing crisis.

Mobile cell sites have been set up in affected zones to help emergency teams maintain operational capability during the recovery period.

Customers given extended free data and call services

From 5 July to 3 August 2025, AT&T has suspended overage charges for customers living in areas covered by the emergency response.

This includes unlimited talk, text and data for both Postpaid and Prepaid customers with billing addresses in the designated disaster-affected zip codes.

The measure is aimed at reducing financial strain for those impacted by the flooding and ensuring they maintain access to communication during the disruption.

Leslie Ward, President of AT&T Southern Region, said: “Our hearts go out to the Central Texas communities impacted by the recent devastation. We’re committed to supporting recovery efforts and helping ensure that residents and first responders maintain reliable connectivity during this challenging time.”

AT&T also confirmed that local retail stores remain open to provide customer support.

Connectivity tools deployed across public sites

AT&T and the Information Technology Disaster Resource Center have installed a Mobile Connectivity Center at Schreiner University in Kerrville.

This 40-foot facility provides free public access to Wi-Fi, 16 computers and charging stations for devices.

AT&T has also delivered supplies such as power strips, charging blocks and cables to the Texas Department of Emergency Management.

These resources will be distributed locally by the department to help affected residents maintain communications access during the response and recovery.

According to AT&T, these deployments are part of a broader effort to ensure continuity of service and access to emergency updates for the local population.

Employee and community support initiatives continue

AT&T has activated its Employee Relief Fund, managed by the public charity E4E Relief, to support staff affected by the flooding.

The company said the fund is designed to help employees facing serious personal or financial challenges as a result of natural disasters.

AT&T stated that it would continue to engage with local authorities and non-profit organisations to provide assistance as needs develop.

This includes ongoing coordination with partners on the ground in Central Texas to support long-term rebuilding and resilience planning.

The company confirmed that it intends to maintain its presence in the area throughout the summer recovery period.

AT&T provides $200k and mobile support in Texas flooding response: Summary

AT&T has donated $200,000 to the Kerr County Flood Relief Fund.

The company is matching all employee contributions to the fund.

FirstNet assets have been deployed to support first responder communications.

AT&T’s Network Disaster Recovery team is assisting affected areas.

Overage charges have been waived for customers from 5 July to 3 August 2025.

AT&T and ITDRC have installed a public Mobile Connectivity Center in Kerrville.

Charging equipment has been supplied to the Texas Department of Emergency Management.

AT&T retail locations remain open in Central Texas.

An Employee Relief Fund has been activated for affected staff.

AT&T said it will continue working with communities during the recovery.

Suffolk Fire and Rescue launches new fire control room

by CommunicationsFeatured News

New fire control room begins operations in Suffolk

Suffolk Fire and Rescue Service has launched a new fire control room in Ipswich, aimed at strengthening emergency call handling and response across the county.

According to Suffolk Fire and Rescue Service, the facility was completed within 18 months and replaces a legacy system that had been deemed unreliable.

The control room includes cloud-based technologies designed to improve call management, data handling and regional collaboration.

It was developed in partnership with Motorola Solutions and will serve as part of a wider control hub with fire services in Hertfordshire and Norfolk.

Suffolk County Council said the project involved creating a new contact centre, hiring a new team and implementing locally configured systems tailored to Suffolk’s needs.

Regional collaboration and resilience features introduced

The control room forms part of a tri-service network linking Suffolk, Hertfordshire and Norfolk fire services.

Suffolk Fire and Rescue Service stated that this network will support mutual assistance across the three counties, particularly during peak demand such as periods of high call volumes or major incidents.

The service added that the new system is designed to enable improved management of large-scale emergencies, including floods and wildfires.

It also includes the ability for control staff to securely access systems remotely, supporting mobile command centres and flexible staffing arrangements.

According to the fire service, recorded data and incident logs will now be stored and organised more efficiently, improving the accuracy and traceability of emergency response data.

Council outlines reasons for investment

Suffolk County Council confirmed the decision to build a new fire control room was made in 2023 due to reliability concerns with the previous setup.

The council explained that the earlier system no longer provided sufficient resilience and could not guarantee continued effective service delivery.

The investment formed part of a wider strategy to bring fire control capabilities back into Suffolk and ensure future readiness.

Councillor Steve Wiles, Cabinet Member for Public Protection at Suffolk County Council, said:

“This is an incredible achievement – it demonstrates our commitment to innovation and protecting Suffolk’s residents with the very best emergency response services.

“Delivering this in just 18 months is a testament to what’s possible when teams collaborate with a clear vision and shared purpose.”

Technology provided by Motorola Solutions

Motorola Solutions was selected to deliver the core dispatch and communications systems for the new control room.

The company’s Guardian Suite software underpins the cloud-enabled system, which supports call handling, dispatch, and integrated communications.

Fergus Mayne, UK and Ireland Country Manager at Motorola Solutions, said:

“Demand on the fire and rescue service has evolved over the years.

“Our cloud-hosted Guardian Suite of computer-aided dispatch and integrated communication control system software benefits the three fire and rescue services by bringing all communications together into a robust and efficient environment, supporting faster, more coordinated emergency responses.”

Jon Lacey, Chief Fire Officer of Suffolk Fire and Rescue Service, said:

“This project is about making sure every call for help is answered with speed, precision, and care. Bringing services back into the county was a decisive move to put Suffolk’s residents and public value at the heart of emergency response.

“The new control room features advanced dispatch technology, upgraded communications systems, and enhanced data sharing capabilities – ensuring faster, smarter coordination during emergencies.

“I’m immensely proud of everyone who played a part in delivering this project successfully.”

Fire Minister welcomes service upgrade

Alex Norris, Minister for Fire, said:

“This new control room marks a major step forward for fire and rescue in Suffolk, improving the effectiveness and co-ordination of emergency responses across the county.

“I want to thank everyone involved for their hard work and dedication in delivering this project. It is a clear example of how investment and innovation in our fire services can lead to meaningful improvements in public safety.”

The minister joined council and service representatives for an official ceremony in Ipswich to mark the launch of the control room.

A plaque was unveiled as part of the event, which included attendance from emergency services partners and local officials.

Suffolk Fire and Rescue launches new fire control room: Summary

Suffolk Fire and Rescue Service has opened a new fire control room in Ipswich.

The launch was reported by Suffolk Fire and Rescue Service.

The project was completed in 18 months.

The facility includes cloud-enabled technology provided by Motorola Solutions.

The control room replaces a previous system deemed no longer reliable.

It enables remote access, improved data handling, and regional collaboration.

The system is part of a tri-service hub with Hertfordshire and Norfolk.

Councillor Steve Wiles said the delivery showed effective team collaboration.

Chief Fire Officer Jon Lacey said the system supports faster, smarter emergency response.

Fergus Mayne said the Guardian Suite enables integrated communication and dispatch.

Fire Minister Alex Norris said the new control room improves emergency response in Suffolk.

The launch event took place in Ipswich with partners and local officials.

US public safety groups call for FirstNet reauthorisation before 2027 deadline

by Breaking NewsCommunications

Reauthorisation of FirstNet network urged by PSBTA

The Public Safety Broadband Technology Association (PSBTA) has warned that FirstNet, the national public safety communications network in the United States, must be reauthorised before its statutory sunset in February 2027.

FirstNet was established following the communications failures experienced during the 9/11 attacks to provide a dedicated network for emergency responders.

According to PSBTA, the network currently supports more than 7 million connections and 30,000 public safety agencies.

FirstNet provides priority communications access during emergencies, large-scale events, and natural disasters.

PSBTA stated that legislative approval is needed to ensure FirstNet can continue operations and evolve with new technologies.

Petition calls for FCC to retain 4.9 GHz spectrum for public safety

The PSBTA is supporting a national petition urging the Federal Communications Commission (FCC) to preserve the 4.9 GHz spectrum exclusively for public safety use.

The petition follows proposals within the FCC’s Sixth Further Notice of Proposed Rulemaking that would allow commercial use of the band.

The petition states that allowing access by critical infrastructure companies and local agencies could lead to fragmented systems.

According to the PSBTA, this could compromise interoperability and reverse the progress made since 9/11 in creating a unified public safety network.

The petition calls for the 4.9 GHz band to be allocated and licensed directly to the FirstNet Authority.

It argues that FirstNet has a proven record of managing public safety broadband systems.

Economic impact of FirstNet highlighted in 2023 data

PSBTA reported that FirstNet contributed an estimated $8 billion in net economic output across all industries in 2023.

It also supported $5.6 billion in wages and salaries for households and workers.

Over the same period, the network was linked to the creation of an average of 13,877 jobs per year.

The association stated that the figures demonstrate FirstNet’s broader impact beyond public safety coordination.

It added that maintaining the network’s stability is necessary for continued economic contribution.

Public safety organisations seek continued federal support

Chief Jeff Johnson, spokesperson for the Public Safety Spectrum Alliance, a programme of PSBTA, said continued Congressional backing is essential.

Johnson said: “Reauthorisation of the FirstNet Authority will support the continued success of FirstNet and will ensure public safety continues to have a voice in guiding the network’s future evolution.”

He added: “Legislative action will be necessary to continue to evolve this network that is essential to public safety and in turn, the safety of our country.”

Johnson continued: “We encourage people to share the petition far and wide to ensure the continuation of this mission critical service. It is our hope that Congress continues to support FirstNet to ensure stability for the evolution of the most reliable communications system.”

Demand for reliable emergency data services continues to grow

PSBTA stated that mobile broadband demand among first responders has increased over the past six years.

It attributed the increase to growing use of mobile applications and connected systems for emergency operations.

The organisation said the original FCC vision to reserve the 4.9 GHz band for public safety remains relevant.

It warned that any reversal could limit FirstNet’s ability to expand or meet future needs.

The association is calling for the FCC to formally allocate the 4.9 GHz band to FirstNet to secure long-term continuity.

US public safety groups call for FirstNet reauthorisation before 2027 deadline: Summary

The Public Safety Broadband Technology Association said FirstNet must be reauthorised before February 2027.

The association stated that FirstNet currently serves over 7 million connections and 30,000 agencies.

The PSBTA supported a petition to the FCC to preserve the 4.9 GHz spectrum for public safety use.

It warned that commercial use could lead to fragmented emergency communications systems.

The association called for the spectrum to be allocated to the FirstNet Authority.

In 2023, FirstNet contributed $8 billion in economic output and supported over 13,000 jobs per year.

Chief Jeff Johnson of the Public Safety Spectrum Alliance urged Congress to act.

The petition aims to raise awareness of the network’s role and the consequences of non-renewal.

PSBTA reported increasing data demand within the emergency services sector.

The organisation said FirstNet remains essential to maintaining operational reliability for responders.

Saudi Arabia boosts satellite network through ST Engineering iDirect and stc partnership

by CommunicationsFeatured News

Saudi Arabia’s satellite services upgraded with ST Engineering iDirect

ST Engineering has reported that its satellite communications division, ST Engineering iDirect, has signed a new partnership with solutions by stc to strengthen Saudi Arabia’s digital infrastructure.

The collaboration is aimed at improving connectivity across sectors in Saudi Arabia, supporting the Kingdom’s Vision 2030 goals.

The new agreement includes expanding the existing ST Engineering iDirect ground network to offer both fixed and mobile satellite services.

The partnership will make use of local satellite resources to deliver flexible, scalable, and secure communications to government, enterprise, and telecom customers.

ST Engineering iDirect’s software-upgradable network components will allow the infrastructure to adapt as the demand for data services in Saudi Arabia continues to grow.

Partnership supports Vision 2030 growth goals

ST Engineering said the collaboration is in line with Saudi Arabia’s digital transformation plans under Vision 2030.

The Kingdom’s digital market is projected to increase from US$55.15 billion in 2025 to US$90.25 billion by 2030.

The network expansion is expected to support national growth by providing broader access to high-bandwidth and cost-effective connectivity.

Solutions by stc will play a key role in this expansion by integrating advanced satellite solutions into its service portfolio.

ST Engineering iDirect’s products are intended to enable reliable communications across remote areas and critical sectors.

The company noted that its technology will ensure long-term network resilience and adaptability.

Technology upgrade includes fixed and mobile satellite support

The agreement includes the deployment of ST Engineering iDirect’s latest satellite communications products across Saudi Arabia.

The products will be used in both stationary and mobile applications, supporting a wide range of operational needs.

ST Engineering said its solutions were selected for their ability to offer high availability, scalability, and integration with existing terrestrial systems.

The upgrade will support enterprise and government operations, as well as telecom networks extending to underserved regions.

Solutions by stc will manage the deployment and service delivery within the Kingdom.

Statement from ST Engineering iDirect

Don Claussen, CEO at ST Engineering iDirect, said: “This collaboration with solutions by stc is a testament to our shared vision of delivering advanced connectivity solutions that empower digital transformation across the Kingdom.”

He added:
“This collaboration with solutions by stc is a testament to our shared vision of delivering advanced connectivity solutions that empower digital transformation across the Kingdom.”
“We are honored to contribute to Saudi Arabia’s efforts in building a robust, future-ready connectivity framework.”

Claussen’s comments were included in the company’s official announcement of the partnership.

Service to reach government, enterprise and telecom users

ST Engineering iDirect confirmed that the upgraded services will be offered to a wide range of customers in Saudi Arabia.

Target users include government bodies, large enterprises, and mobile network operators.

The solutions aim to extend communication services into remote or underserved locations.

Solutions by stc will use the expanded infrastructure to meet sector-specific requirements.

The company said the service will be tailored for diverse applications including emergency communications, defence operations, and business continuity.

Saudi Arabia boosts satellite network through ST Engineering iDirect and stc partnership: Summary

ST Engineering reported a new partnership between its iDirect satellite division and solutions by stc.

The partnership focuses on expanding Saudi Arabia’s satellite communication infrastructure.

The deal supports Saudi Arabia’s Vision 2030 digital transformation targets.

Saudi Arabia’s digital sector is projected to grow to US$90.25 billion by 2030.

The agreement includes fixed and mobile satellite service upgrades.

ST Engineering iDirect’s software-upgradable products will be deployed.

The services will support government, enterprise, and telecom customers.

Solutions by stc will manage network deployment and service operations.

Don Claussen of ST Engineering iDirect said the deal supports the Kingdom’s future-ready connectivity goals.

All information was sourced from an official release by ST Engineering.

Speaking safety into action with TOA Corporation  

by Breaking NewsCommunications

Ian Bridgewater, Managing Director at TOA Corporation (UK) Ltd, explains how voice evacuation systems enhance crowd safety through clear communication during emergencies and complex incidents 

In an ideal world there would never be a need for voice alarm systems for evacuation. Utopia would, at no time, see the incidents we do that cause a threat to life. Unfortunately, this is sadly not the case in our world and there is an ever-increasing need for audio in public and commercial buildings to keep people safe during an incident or help direct them to areas where they can get help. 

Whilst sounding a bell alerts attention it cannot give accurate instructions and often leads to delayed reaction. Delivering a clear message can lead to greater response and allows for better communication between the public and the incident management team. 

Ian Bridgewater

Buildings are ever increasing in size and height giving emergency services many challenges in a crisis. The ability to be able to give direction to large crowds greatly enhances their capacity to manage events safely and securely with a much greater chance of success they will get everyone out or moved to a place of safety in a controlled manner. 

Voice messages give clear direction for the movement of people away from an incident. It also gives the ability to deliver instructions in zones allowing safety control teams to dictate who they move and where they move them to.  

For example, an airport may have several terminals in operation but there might be an incident in one that requires evacuation whilst the safest option for other areas is to lock down and contain passengers. Voice alarm systems allow for greater management of these situations and can prevent a mass exodus with little knowledge of whether you are being directed towards or away from the danger zone. 

Voice evacuation legislation 

So, let’s discuss: what are the legal requirements and what actually is a voice alarm/evacuation system? 

In basic terms voice alarm is a public address system that is linked to the fire alarm that is then triggered in the event of an emergency.

Ian Bridgewater

With the option to use pre-recorded messages or live announcements, voice alarm systems allow for effective and clear communication. They can deliver everyday messages in zoned areas but in the event of an emergency these messages can be over-ridden to communicate important safety instructions.  

In the UK voice alarm systems are regulated to British Standard BS5839-8: 2023: Fire detection and fire alarm systems for buildings – Design, installation, commissioning and maintenance of voice alarm systems code of practise. Installations must use independently certified EN-54 products, it is a legal requirement for power supplies, control and indicating equipment and speakers to be EN-54 certificated by a 3rd party approved body. 

Voice alarm is divided into 5 categories under BS5839-8: 

  • V1: Fully automatic evacuation 
  • V2: Ability for live emergency messages 
  • V3: Ability for zonal live emergency messages 
  • V4: Manual controls 
  • V5: Specially engineered systems. 

Each system should be individually designed to the end-users requirements to create a secure, easy to use, robust and reliable solution for communication and evacuation. 

Industry challenges 

A sector that we have seen a huge growth in interest for voice alarm systems to be installed is education. Pupil and staff safety is high on the agenda within the teaching world and we are seeing an increasing number of projects where the ability to lockdown is required. Multi-functional and multiple building super-sized high schools have an average of 950 pupils plus many staff.  

The ebb and flow of movement is constant as they change classes and the connection of all spaces to a central point is paramount to the school’s evacuation policy. Sadly, schools have seen many incidences of violent behaviour in recent years so teachers need to be able to stay put and keep their pupils safe or know where and how they can move to a place of safety.  

Communication with outside agencies is paramount in these situations so using a voice alarm system that can zone to classrooms and staff and is simply to use is a key consideration for educational institutions. 

Ian Bridgewater

We have also seen an increase in landlords and management companies insisting on audio being connected to fire systems be it for large shopping complexes that require multiple systems for retail units and restaurants to multi complex transport hubs. This will become more an industry standard going forward as custom-designed systems allows greater flexibility and future expansion. 

Martyn’s Law 

Much has been discussed about The Terrorism (Protection of Premises) Act or Martyn’s Law which received Royal Assent on 3rd April 2025. This has set in motion the implementation period for an estimated 24 months before the Act comes into force.

Martyn’s Law will have a huge impact on venues and public places, how they manage safety and security and who takes responsibility for appropriate public protection procedures.  

The procedures specifical relate to evacuation, moving people to a safe place, lockdown procedures and the ability to communicate with individuals inside the premises from outside organisations offering emergency assistance. We think we will see a huge increase in demand for voice alarm systems that comply to both Martyn’s Law and fire regulations offering a one-stop solution for communication and evacuation. 

Technical excellence 

TOA systems are designed for the individual projects and it is important that when we are advising installers and the end-user that they understand our principles for our life safety systems that they are: 

  1. A system that is multi-purpose, delivering daily communication and emergency announcements. 
  1. A system that, in the event of an incident, should be easy to trigger messages, either pre-recorded or live, to save valuable time. 
  1. Provide excellent intelligibility and clarity of sound. 
  1. A system that can connect emergency responders directly to the incident area and management points. 
  1. A system that provides completely integrated product solutions ensuring system robustness and the ability for expansion. 

TOA Voice Alarm Systems can be used not only in the event of a fire, but for general announcement with scheduled class change and background music, but also for lockdown messages in the event of an intruder. 

Ian Bridgewater

At TOA we take life safety very seriously. We never want to hear that one of our systems has not delivered in an emergency. Our technical team are here to help and support projects with their extensive knowledge of regulations coupled with their design capabilities and full training offer in 100V line and Voice Alarm Systems and Regulations. 

For more information contact TOA Corporation (UK) Ltd on 01372 389799, visit www.toa.co.uk, or email technical@toa.co.uk 

This article was originally published in the June 2025 Edition of International Fire & Safety Journal. To read your FREE copy, click here. 

US fire contractors adopt ServiceTrade’s all-in-one inspections tool

by CommunicationsFeatured News

New inspection technology supports fire contractors

ServiceTrade has launched a digital inspections platform tailored to the fire protection sector in the United States.

According to ServiceTrade, the new feature – ServiceTrade Inspections – integrates inspection and compliance processes directly into its existing field service management platform.

The company said the system is intended to support fire contractors by reducing paperwork, consolidating operations, and improving accuracy in inspection reporting.

ServiceTrade stated that this launch followed over a decade of collaboration with commercial fire service providers and aimed to address common operational challenges.

According to the company, the product is now available for purchase, with rollouts planned from autumn 2025.

All-in-one solution for mobile inspection and compliance

ServiceTrade explained that its inspection tool is built into the platform’s mobile application, allowing technicians to manage inspections and maintenance from one interface.

The company said the app includes digital forms based on NFPA and AES standards and supports joint commission-accredited organisations such as hospitals and schools.

Inspection data is recorded once and reused across reports, asset updates, and deficiency documentation, according to ServiceTrade.

It added that this structure allows faster report generation and more accurate compliance tracking.

The mobile interface is also designed to reduce technician training time and increase adoption in the field.

Deficiency tracking and report generation

ServiceTrade stated that technicians using the new system can identify issues during inspections and have these immediately added to compliance reports.

According to the company, identified deficiencies are automatically converted into quotes for repair work, eliminating duplicate entries and reducing turnaround time.

Brook Bock, Chief Product Officer at ServiceTrade, said: “Inspection and deficiency repair work is an engine of predictable revenue and growth for fire protection contractors.

“ServiceTrade’s new built-in inspections functionality makes it easier for contractors to take advantage of this desirable work without compromising on capabilities or implementing multiple software products to support both inspections and operations.

“ServiceTrade’s all-in-one service capabilities include inspections, quotes, repairs, and compliance reporting.

“It is purpose-built to help fire service contractors build stronger, more efficient, and more profitable businesses.”

Field-to-office integration and digital efficiency

The company reported that its integrated solution improves coordination between technicians and office staff, with real-time tracking and edit history.

It said that the workflow allows seamless updates to inspection forms within the platform, supporting transparent operations.

Joshua Gilbert, Vice President of Operations at Desert Fire, said: “ServiceTrade does three things simultaneously – it creates the report and maps everything for compliance, tracks all deficiencies so we can generate quotes and send work acknowledgments to customers, all from one mobile interface.

“Once we started tracking how quickly we moved from deficiency to quote to job to invoice, our revenue skyrocketed because nothing was getting missed anymore.”

According to ServiceTrade, this digital approach removes paperwork and supports more consistent service delivery.

Product availability and industry-specific focus

The platform is available to fire contractors across the United States.

ServiceTrade said it designed the system specifically for the fire protection sector, with industry-specific forms, terminology, and workflows.

It noted that the platform differs from general inspection tools, which may lack dedicated features for fire protection work.

The company confirmed that implementation for ServiceTrade Inspections will begin in autumn 2025.

US fire contractors adopt ServiceTrade’s all-in-one inspections tool: Summary

ServiceTrade has launched a new inspections feature within its field service platform.

The product is called ServiceTrade Inspections.

It is designed for fire contractors in the United States.

The tool integrates compliance management and inspection functions.

It allows technicians to work from a single mobile interface.

It includes NFPA and AES-compliant forms.

Inspection data is used across reports and asset tracking.

Deficiency findings are converted directly into quote records.

Real-time coordination is available between field and office teams.

Brook Bock, Chief Product Officer at ServiceTrade, said the system helps improve contractor performance.

Joshua Gilbert of Desert Fire said the tool improved quote-to-invoice speed and revenue.

The platform was developed with feedback from commercial fire contractors.

It eliminates the need for multiple software systems.

ServiceTrade stated the tool is now available for purchase.

Implementation will begin in autumn 2025.

Life safety messaging platform launched by OneTel and TouchTone

by CommunicationsFeatured News

Real-time SMS solution launched for life safety and alarm sectors in US

TouchTone, in partnership with OneTel Security, has launched a new mobile messaging platform in the United States designed for alarm, life safety, and security industries.

The new solution supports both traditional SMS and Rich Communication Services (RCS) where available, enabling secure, real-time communication for high-priority notifications and emergency messaging.

According to the announcement, the platform allows application-to-person (A2P) messaging to integrate directly with existing dispatch and monitoring systems.

Messaging service integrates branding and media features

The system includes RCS capabilities for users where supported.

According to TouchTone, this allows organisations to send branded messages that include verified sender information, images, audio, video, and response options.

The company added that delivery status, read receipts, and click-through tracking are also available.

These tools are intended to help alarm and emergency response companies communicate more effectively with customers and personnel.

Technical focus on routing speed and reliability

TouchTone stated that SMS routes are designed for mission-critical delivery.

Messages are sent through zero-hop routing and direct connections to over 800 telecom providers globally.

According to the company, this approach is intended to improve delivery speed and minimise delays or message failures during emergency scenarios.

OneTel explained that its collaboration with TouchTone focuses on industries where communication speed and system reliability are essential.

Company leaders emphasise support for critical communications

Pino Bio, President of TouchTone Communications, said: “Our partners, such as OneTel, need communication tools they can depend on.

“This SMS solution was built with their needs in mind – fast, secure, and always on.

“Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”

Sascha Kylau, Vice President of Sales and Marketing at OneTel Security, added: “Both OneTel and TouchTone have a shared mission to support organizations where every second counts.

“By integrating real-time SMS and RCS messaging into our communications suite, we’re equipping alarm, life safety, and security providers with the tools they need to ensure urgent messages are seen, understood, and acted upon without delay.”

Life safety messaging platform launched by OneTel and TouchTone: Summary

OneTel Security has launched a mobile messaging service for alarm, life safety, and security sectors in the US.

The announcement was made in partnership with TouchTone Communications.

The system includes SMS and Rich Communication Services (RCS) features where available.

The platform is intended to support real-time, secure application-to-person (A2P) messaging.

It integrates with dispatch and monitoring systems used in mission-critical environments.

RCS capabilities include branded content, verified sender details, multimedia, and user engagement tracking.

TouchTone stated the service uses zero-hop routing and direct telecom connections for speed and reliability.

More than 800 providers are connected through the system.

Pino Bio of TouchTone said the platform was designed to support dependable and fast communication.

Sascha Kylau of OneTel said the service helps ensure urgent alerts are received and acted on.

Use cases include emergency alerts, alarm notifications, recall messaging, and staff communications.

Multitone highlights role of technical author in new communications project

by CommunicationsFeatured NewsResearch

The role of documentation in Multitone’s Nucleus solution

Multitone has highlighted the contribution of Junior Technical Author Elizabeth Dark to the development of its critical communication system, Multitone Nucleus.

Elizabeth joined the UK-based company in February 2024 and has been involved in preparing documentation for the Nucleus system, which launched in spring 2025.

Her work focuses on writing and maintaining clear documentation for customers and internal teams.

Elizabeth said her role centres on communicating technical content in an accessible way.

She said attending site visits helps ensure documents are relevant to real-world use.

Elizabeth added that internal teams have expressed interest in more video guides to support training.

Developing adaptable communications for critical industries

Multitone described the Nucleus system as modular and customisable, with a design that allows different users to interact with it efficiently.

Elizabeth explained: “Multitone Nucleus is a communication management system intended for critical industries. This product delivers next-level customisability and adapts to a wide range of communication needs, while maintaining a design that users can easily use and understand.”

She continued: “This product succeeded because we approached its development differently in several key ways.

“In particular, the modularity of adding optional features, and extra effort in the user interface design have streamlined use and setup for everyone.

“Put simply, this product is straightforward and ‘to the point’ so that users waste no time sending out critical messages and alerts, while still allowing customisable flexibility to make it a perfect fit for all sorts of industries and users.”

Assessing the limitations and usefulness of AI in technical writing

Elizabeth said artificial intelligence tools can support general understanding of new subject matter, but are not a substitute for manual research and collaboration with product teams.

She said: “AI can be useful for some aspects of documentation work, but most of my work is that of a communicator rather than a copywriter.

“AI relies on its previous exposure, so when working with internal-only documents or brand-new products – especially hardware – it’s often more effective for me to use my own skills to gather notes, engage with product experts and other resources, create diagrams and images, develop document structures, and produce videos.

“Especially for such critical and lifesaving information, I am not comfortable relying on AI too much in this context.

Elizabeth added: “As someone who is still relatively new to this industry, AI can help me quickly grasp unfamiliar concepts in a general way by elaborating on things in a sort of ‘custom’ context.

“There are many existing ways to introduce automation techniques into documentation, such as investing in structured/xml style authoring.

“This can be used to increase efficiency, organisation, and to keep all relevant documents up to date at once without compromising on accuracy or human led information control.

“This change would require overhauling the process significantly and making a substantial financial investment.”

Improving critical incident response and future communication applications

Multitone stated that its MAJAX function, which is designed to send major incident alerts and visualise response data, is one of its key solutions.

Elizabeth said: “All Multitone products help save lives. What could be more exciting and motivating?

“My personal favourite is the MAJAX – Major Incidents feature.

“MAJAX is capable of sending out major incident alerts to large quantities of personnel and teams all at once and using data visualisations to convey essential response data back to the system operator.

“People use this in situations such as large traffic emergencies, terrorist events, and hospitals.

“The introduction of this feature streamlined emergency interventions for large emergencies exponentially.”

She also commented on the importance of maintaining security as technologies evolve.

She said: “Mismanaged security and targeted attacks in these sectors could be completely disastrous, so security must be at the forefront of our attention for every product.

“I am interested in exploring how we can protect encryption against quantum computing risks and how we can continue building and maintaining customers’ trust in cloud storage solutions.”

Elizabeth also said she would like to see further development of communications solutions for home care.

She said: “Being able to improve care communications outside of hospitals would help to give patients some independence back and improve the continuity of care.”

Multitone’s technical author supports clarity in critical communication projects: Summary

Multitone Electronics reported that Elizabeth Dark joined the company in February 2024 as Junior Technical Author.

Elizabeth creates technical documentation for Multitone’s communication solutions, including the Nucleus system.

The Nucleus system launched in spring 2025 and is designed for use in critical industries.

Multitone described the system as modular and customisable.

Elizabeth said her role involves communicating information clearly to external and internal users.

She said video guides are in demand across teams.

Elizabeth said the design of the Nucleus system supports efficiency and adaptability.

She said AI can help with general understanding, but not with internal or hardware-specific documentation.

Elizabeth added that structured authoring tools may support future efficiency but require major changes and investment.

She said her preferred Multitone feature is MAJAX, used for alerting and response in large emergencies.

She highlighted the importance of strong security in critical communication systems.

Elizabeth said she would like to see more communication tools developed for home care settings.