Emergency services response supported by Vismo’s real-time mass notification app

by CommunicationsFeatured NewsSafety

Real-time staff tracking for emergency response

Vismo has updated its mobile application to give emergency services and employers the ability to issue mass notifications directly from a smartphone, according to the company.

The update allows security teams to track employee locations in real time using the Vismo Monitor App, without needing access to a desktop device.

Vismo said this change enables faster responses to emerging threats and offers flexibility during high-risk events by allowing notifications to be issued from any mobile device.

Mobile mass notifications improve communication speed

The company said the new app-based functionality eliminates the need for switching between platforms.

Colin Dale, Vismo Global Sales Director, said: “Having all the functionality of our mass notification on the app saves crucial time and gives security teams greater flexibility by not having to be in a static, fixed place of work in front of a computer screen.”

Dale added: “That saves time for employers’ security operations. No longer do they have to switch platforms to run mass notifications or indeed any other function of the app. They can do everything on a smartphone.”

Global connectivity and roaming capabilities

Vismo stated that the system uses more than 600 roaming agreements in a permanent roaming setup to support communication in various conditions.

Dale said: “One unique aspect of our tier one service is our ability to use more than 600 direct roaming agreements globally in a permanent roaming solution where needed.”

He continued: “They give employer organisations very powerful roaming connectivity, with fallbacks and optional eSIMs, to ensure the most robust network connectivity possible for all two-way mass notification actions.”

Multi-channel messaging and intelligence integration

According to Vismo, its app allows secure real-time communication with individuals, groups, or an entire workforce using multi-channel messaging, regardless of location.

The system also integrates with existing employer systems, such as HR databases and security protocols.

The company explained that it incorporates 24/7 intelligence feeds from sources including emergency services, news media and threat detection specialists.

Dale said: “Mass notification is a fundamental part of safeguarding staff in any situation anywhere, whether in at-risk areas and or wherever the unexpected can suddenly happen.”

Dale added: “Immediately they learn of a threat, employer organisations’ security staff, or outsourced security team, can take immediate steps to help.”

He said: “Step number one is to use mass notification to give an urgent warning about what is happening or about to happen, and then give more details, with advice on how to be safe as events unfold.”

Emergency liaison and response coordination

The company said the app enables security teams to gather real-time updates from users and to liaise with emergency services if needed.

Dale explained: “Step two includes optional phone conversations between those under duress or at risk, and security staff, to gain further information including the proximity of the app users to what is unfolding and more detail about it.”

Dale added: “Step three involves liaison with emergency services and private security companies, and, ultimately, evacuation, if required.”

Emergency services response supported by Vismo’s real-time mass notification app: Summary

Vismo has updated its mass notification system to function entirely on mobile devices through the Vismo Monitor App.

The company said the app enables security teams to locate employees and send alerts without desktop access.

Colin Dale, Vismo Global Sales Director, said the change improves operational flexibility and response speed.

The app is compatible with smartphones, satellite phones and trackers.

It is integrated with Vismo’s secure portal to mirror full desktop functionality.

Vismo supports over 600 roaming agreements to maintain connectivity during mass notifications.

Messages can be sent to individuals, groups or entire workforces via multiple channels.

The system integrates with employers’ infrastructure such as HR databases.

The company uses continuous intelligence feeds from emergency services and other sources.

Security teams can use the app to warn staff, provide safety guidance and initiate evacuation procedures.

Phone calls and further liaison with emergency responders are included in the app’s process.

ServiceTrade expands software integration with Viewpoint Spectrum in the US

by CommunicationsFeatured News

Integration connects ServiceTrade and Viewpoint Spectrum platforms

ServiceTrade has announced a new software integration with Viewpoint Spectrum in the United States.

As reported by ServiceTrade, the connection links its commercial field service management software with Viewpoint Spectrum’s enterprise resource planning (ERP) system.

The company stated that this update supports mechanical and fire protection contractors using ServiceTrade’s tools for field operations and Viewpoint Spectrum for back-office processes.

According to ServiceTrade, the integration aims to improve coordination by allowing real-time data sharing between job sites and office systems.

The company confirmed that the synchronisation covers customer records, job information, and invoicing.

New features streamline service delivery and financial reporting

ServiceTrade said the integration helps reduce repetitive tasks by automating data entry across platforms.

The company added that users can now accelerate billing timelines and end-of-period reporting through synchronised information flow.

This is expected to lower the administrative load on technicians, accounting teams, and operations staff.

ServiceTrade said the system ensures traceable processes for auditing purposes.

Improved visibility and decision-making capabilities

The company explained that the combined platforms allow contractors to access connected data across departments.

ServiceTrade stated that the integration gives teams greater operational insight, supporting cost control, forecasting, and real-time performance tracking.

Brook Bock, Chief Product Officer at ServiceTrade, said: “Contractors using Spectrum for back-office operations and ServiceTrade for service delivery now benefit from a unified, real-time connection between the two platforms.”

She added: “We are dedicated to providing integrations with the business systems our customers rely on.”

She continued: “Seamless integration with Viewpoint Spectrum virtually eliminates manual data entry, improves accuracy, and enhances visibility across the business, driving greater efficiency, accountability, and profitability.”

Focus on customer communications and retention

According to ServiceTrade, the integration also supports customer-facing operations.

It said the combined tools help deliver more accurate information and faster billing, contributing to improved customer experience and retention.

Ms. Bock concluded: “When business systems talk to each other, the contractor’s whole business moves faster and more profitably.”

She added: “Contractors can reduce costs, accurately forecast and account for revenue, and make smarter decisions with clean, connected data.”

She continued: “Accurate, timely customer communication and billing build trust, leading to better reviews, faster payments, and better retention rates.”

Field service software integration enhances contractor operations: Summary

ServiceTrade has announced an integration between its software and Viewpoint Spectrum.

The integration is targeted at mechanical and fire protection contractors in the United States.

It enables real-time synchronisation between field service and back-office platforms.

Customer, job, and invoice data can now be shared automatically between systems.

The update is intended to remove the need for manual data entry.

The integration supports faster billing cycles and improved reporting.

Contractors are expected to benefit from reduced administrative work.

ServiceTrade said the integration also helps with audit-ready compliance.

Operational visibility is improved across departments.

The company said connected data supports better business decisions.

It added that accurate customer communication builds trust and retention.

All quotes are attributed to Brook Bock, Chief Product Officer at ServiceTrade.

London Fire Brigade upgrades system with live translation

by CommunicationsFeatured News

New emergency system to improve communication with non-English speakers

The London Fire Brigade will deploy a new emergency response system that includes a live language translation feature, according to UK Authority.

The £20 million contract was signed by the London Fire Commissioner and awarded to NEC Software Solutions.

The contract came into effect in February and will run until July 2027.

Features to support incident coordination and public communication

The updated system will allow the public to contact the fire service using platforms such as WhatsApp and other social media channels.

NEC explained that the system will use real-time data analytics to trace call origins, immediately tagging them as incident-related.

The feature aims to help control room staff avoid dispatching duplicate units and make better deployment decisions during larger emergencies.

The company will partner with Mitel to integrate the new communications features.

Multi-language capabilities to improve access for London residents

UK Authority reported that the system’s translation feature is designed to support people who do not speak English as their first language.

This aims to improve communication during emergency calls and help control room operators respond more accurately and quickly.

The London Fire Brigade said the technology reflects its efforts to support a diverse population with accessible emergency services.

Technology investment intended to support operational performance

Patrick Goulbourne, assistant commissioner at the London Fire Brigade, said: “Having the right technology means we can be there for Londoners when they need us most.

“Our crews work under immense pressure, and it’s vital we give them the best tools possible to help protect our capital city and its people.

“This new technology shows our commitment to improving and modernising our service so we can respond to incidents as quickly and efficiently as possible.”

London Fire Brigade to launch upgraded system with live translation: Summary

The London Fire Brigade has signed a £20 million contract with NEC Software Solutions.

The contract came into effect in February 2025 and will run until July 2027.

The system is expected to be operational in 2026.

It includes a live translation feature to help non-English speakers communicate during emergency calls.

The system will also allow contact through WhatsApp and social media platforms.

Real-time data analytics will trace call origins and help coordinate responses.

The technology is intended to avoid duplicating emergency dispatches.

NEC will work with Mitel to integrate communication functions into the control room.

The system is designed to support both operational efficiency and accessibility.

The London Fire Brigade stated that the investment will modernise its service.

Communication in structural safety: CROSS-AUS issues new guidance

by CommunicationsConstructionFeatured NewsSafety

Construction safety gaps outlined in Australia newsletter

CROSS (Collaborative Reporting for Safer Structures) has published its latest CROSS-AUS newsletter, which outlines four new Safety Reports focused on structural safety issues in Australia.

According to CROSS, the reports emphasise that communication failures during design, construction, and later modifications of buildings are contributing to recurring structural safety problems.

The newsletter was written by David Donnan, Director of CROSS-AUS.

CROSS stated that designers should account for how structures are built, not just how they perform once complete.

It added that relying on general notes about ‘temporary works by others’ can result in safety risks that are not adequately managed on site.

Temporary works guidance and industry resources

The newsletter highlights the role of temporary works and their associated risks if not properly designed or communicated.

It noted that design professionals frequently separate permanent structure safety from temporary construction phases, despite both requiring oversight.

To support improved practice, CROSS pointed to the work of the Temporary Works Forum in the UK, established in 2010 after several failures.

It added that similar bodies now operate in Australia and New Zealand to offer region-specific guidance.

CROSS also referenced publications from the Institution of Structural Engineers, including the “Temporary Works Toolkit”, which provides structural engineers with best practice documents for temporary works integration.

Issues with proprietary systems and coordination

Two of the reports addressed the use of proprietary flooring systems. CROSS explained that while these systems use precast planks, the design configurations vary, and safe use depends heavily on manufacturer documentation and adherence to erection procedures.

The organisation stated that system stability in temporary phases must be assessed carefully, especially where unbalanced or eccentric loads are expected before full structural interaction is achieved.

Another report outlined the challenges when separate components of a single structure are designed by different engineers.

CROSS noted that failure to understand or communicate component limitations can affect the structure’s overall serviceability and performance.

Structural modifications and site inspections

A further report described the long-term safety implications of modifying and reusing structures.

According to CROSS, documentation of structural changes is essential for understanding how original and new load paths interact.

The report highlighted that load assumptions and building performance requirements can evolve over time.

Without proper records, the risk of instability increases during later modifications or repurposing.

CROSS concluded by stressing the importance of structural engineers being involved during construction.

It advised that on-site inspections, particularly at key stages, can resolve potential misinterpretations early and support safer outcomes.

Communication in structural safety: CROSS-AUS issues new guidance: Summary

CROSS has published a new structural safety newsletter covering four safety reports in Australia.

The newsletter was authored by CROSS-AUS Director David Donnan.

The publication states that poor communication during design and construction contributes to safety risks.

CROSS warned that temporary works are often overlooked or left to others without clear guidance.

It highlighted the Temporary Works Forum and engineering toolkits as helpful resources.

Reports also raised concerns about improper use of proprietary flooring systems.

CROSS noted that understanding design assumptions across different teams is essential.

Structural modifications require detailed documentation to avoid future instability.

CROSS encouraged regular on-site inspections by designers during key construction phases.

When it’s you in the spotlight, with Duncan J. White

by Breaking NewsCommunications

Duncan J. White, Managing Editor discusses why the fire industry must prioritise crisis communication 

Social media means that misinformation spreads faster than ever, and public expectations for immediate updates have never been higher. 

In the fire service and the wider fire industry, where public trust and operational readiness are paramount, the ability to communicate clearly and effectively during a crisis isn’t optional – it’s essential. Whether it’s a high-profile incident, supply chain disruption, equipment failure, or reputational threat, a well-rehearsed crisis communication strategy can mean the difference between maintaining confidence and losing credibility. 

The fire service is inherently high stakes. Communities look to fire departments not only for emergency response but also as trusted public institutions. In times of crisis – be it a major fire, public scrutiny, or leadership transition – swift, transparent, and coordinated communication is key to managing public perception and maintaining morale within the service itself. 

Suppliers and service providers within the fire industry, from PPE manufacturers, vehicle and technology providers, or active and passive fire protection suppliers, are equally exposed.

Duncan J. White

A product recall, safety incident, or data breach can rapidly escalate, with implications not just for brand reputation but also for the safety of those on the front lines. In such moments, silence or inconsistency can be perceived as negligence. Conversely, having a crisis communication plan that includes pre-prepared messaging, trained spokespeople, and cross-platform coordination can limit damage and demonstrate accountability. 

What sets apart a robust strategy from a generic response plan is preparation. It’s not just about having a document on file; it’s about actively practicing scenarios, identifying potential risks, assigning roles, and testing response times. Fire services regularly drill for operational readiness – crisis communication should be no different. Tabletop exercises and simulations involving communications teams, leadership, and even external partners ensure that when the pressure hits, no one is improvising. 

Equally important is the need for comprehensive training for key staff responsible for creating, updating, and executing crisis communication plans.

Duncan J. White

These individuals must be equipped not only with the technical writing skills but also the strategic insight to adapt messaging quickly under pressure. 

Moreover, the communication landscape has evolved. Social media means that misinformation spreads faster than ever, and public expectations for immediate updates have never been higher. A rehearsed plan enables fire services and industry suppliers to respond in real time with clarity and confidence, addressing concerns head-on and correcting narratives before they spiral out of control. 

Beyond mitigation, proactive crisis communication also builds long-term trust. Stakeholders –  be they the public, government partners, or internal teams – want to know that when challenges arise, leaders are ready, transparent, and composed. That trust, once lost, is hard to recover. 

Ultimately, the fire sector exists to protect and serve. Ensuring that both frontline responders and their supporting suppliers are prepared to communicate effectively in a crisis isn’t just good PR – it’s part of the duty of care. 

This article was originally published in the May 2025 Edition of International Fire & Safety Journal. To read your FREE copy, click here. 

AT&T expands FirstNet coverage to rural and tribal public safety sites

by CommunicationsFeatured News

1,000 new FirstNet cell sites launched by AT&T to support emergency services

AT&T has announced the launch of 1,000 new cell sites using Band 14 spectrum to expand FirstNet coverage across the United States.

According to AT&T, these sites form part of a 10-year investment project with the FirstNet Authority focused on strengthening the public safety network.

The new infrastructure extends coverage across 46 states and the District of Columbia, with over two-thirds targeting rural and tribal areas.

The company explained that these locations were prioritised to enhance communications for emergency services at facilities such as fire stations, police departments, hospitals and courthouses.

AT&T stated that the sites were delivered nine months ahead of schedule.

The FirstNet Authority added that these sites are part of a continued effort to support a dedicated public safety network, distinct from commercial systems.

Expansion targets locations identified by public safety agencies

The FirstNet Authority reported that new purpose-built sites are being developed in areas identified by first responders, including tribal and remote regions.

Executive Director and CEO of the FirstNet Authority Joe Wassel said: “These new sites are another major step forward in providing the network that public safety deserves.”

He added: “We have worked closely with first responders to ensure the network delivers reliable, resilient coverage wherever their mission takes them.”

According to the FirstNet Authority, improving rural coverage remains a priority as required by US Congress.

It stated that FirstNet was developed in consultation with public safety and in partnership with rural network operators to extend reach during the initial build phase.

FirstNet now serves nearly 30,000 agencies and organisations

AT&T reported that FirstNet now supports communications for almost 30,000 public safety agencies and organisations across the country.

The company said FirstNet offers priority access and preemption across both 5G and 4G networks.

AT&T added that the MegaRange feature can provide signal strength up to six times higher than other carriers.

Sergeant Cruz Correa of the California Highway Patrol said: “Whether we are responding to rural areas or urban incidents like the recent LA fires, FirstNet is our partner in emergency response.”

He continued: “With a comprehensive network, innovative technology, and critical deployable assets, FirstNet is built with our diverse needs in mind, giving us peace of mind that we can stay connected.”

Engagement efforts continue to inform future FirstNet development

According to the FirstNet Authority, it engaged with more than 53,000 first responders and stakeholders throughout 2024 to inform network planning.

The organisation said these interactions are part of a strategy to identify areas that need enhanced coverage through future builds.

Scott Agnew, president of FirstNet at AT&T, said: “Whether in major cities like Boston or rural areas like Butler, Pa., first responders require reliable communication that is always protected in any emergency.”

He added: “An entire dedicated program of ‘firsts,’ FirstNet is setting the bar for public safety communications so this vital community stays at the forefront of innovative, lifesaving technologies.”

AT&T expands FirstNet coverage to rural and tribal public safety sites: Summary

AT&T has launched 1,000 new cell sites using Band 14 spectrum to expand FirstNet.

The sites were delivered nine months ahead of schedule.

They cover 46 US states and the District of Columbia.

Over two-thirds of the sites are located in rural and tribal areas.

The FirstNet Authority partnered with AT&T on the 10-year initiative.

The programme aims to increase public safety communications coverage.

FirstNet now serves nearly 30,000 agencies and organisations.

Signal strength is enhanced through FirstNet MegaRange.

The FirstNet Authority reported over 1,400 public safety engagements in 2024.

More purpose-built sites are in development.

Congress has mandated rural coverage as part of the programme.

First responders are involved in identifying areas for future expansion.

The FirstNet Authority and AT&T said the network is designed specifically for emergency services.

Quotes from public safety leaders confirm the role of FirstNet in incident response.

AT&T and the FirstNet Authority continue to collaborate on future infrastructure planning.

Enhancing Fire Protection for Large Premises: The Importance of Wireless Communication and Critical Alerts

by Breaking NewsCommunicationsFire Detection

By Bruce McNair, Commercial Director, Call Systems Technology

Fire safety in large facilities, such as universities, hospitals, and corporate complexes, is critical. Protecting individuals in these settings demands a comprehensive strategy that combines cutting-edge technologies with careful planning. As we move into an era where real-time data and quick communication are crucial, wireless communication systems and vital alert systems are key to managing fire safety effectively.

The Need for Reliable Fire Protection

Large facilities face unique fire safety challenges due to their size and complexity. They require durable, adaptable systems that provide real-time responses. Traditional wired systems, while reliable, lack scalability and are harder to maintain, leading to delays in alerts and response times. This emphasises the need for more dynamic solutions suited to expansive premises.

The Evolution of Wireless Communication in Fire Safety

Wireless communication technologies have greatly transformed building management, including fire safety. In fact, the shift to wireless systems brings a range of benefits:

Scalability and Adaptability

Wireless systems are easily expandable and customisable to meet the changing needs of large premises, especially in environments where building layouts and occupancy levels can frequently change.

Reduce Installation and Maintenance Costs

By eliminating the need for extensive wiring, wireless systems reduce installation time, costs, and maintenance efforts. They are also easier to update and expand as new safety requirements emerge.

Real-time Monitoring and Alerts

Wireless technology enables real-time fire alarm monitoring and critical alerts, ensuring quick detection and response during emergencies.

Improved Data Integration

Modern wireless systems integrate data from multiple sources, providing a comprehensive view of fire safety status right across the premises. This integration improves decision-making and supports more effective emergency response planning.

Robust Security Measures

The latest wireless fire safety systems use advanced encryption and security protocols to protect against unauthorised access and cyber threats, ensuring communication channels remain secure and reliable.

Critical Alerts: The Backbone of Emergency Response

Efficient fire protection depends on quick, accurate alerts. In large facilities, timely alerts can greatly impact fire emergency outcomes. Here’s why critical alert systems are essential:

Instant Notification

Critical alerts guarantee that the right individuals are immediately informed when a fire alarm is triggered. This quick notification allows for swift action, such as starting an evacuation or summoning emergency responders.

Wide-Ranging Coverage

Advanced alert systems can cover large areas, ensuring every part of the premises is protected. This is particularly important in larger environments where different areas may well have different levels of risk.

Tailored Alerts

Modern systems enable the customisation of alerts based on the fire’s severity and location, ensuring a response that’s specifically tailored to each emergency.

System Integration

Critical alert systems can seamlessly integrate with other building management systems, including security and HVAC, facilitating a unified response during emergencies. This integration boosts overall safety and operational efficiency.

Reliability and Redundancy

Designed with redundancy, critical alert systems provide multiple communication pathways, ensuring that alerts are consistently delivered, even in the event of a system failure.

Real-World Application: Insights from the University of Sussex

To demonstrate the impact of these technologies, let’s take a closer look at the University of Sussex, where Call Systems Technology’s (CST) wireless fire safety systems were implemented. With the challenge of managing over 84 individual fire alarm systems across its campus, the University needed a reliable and integrated solution.

CST’s Gen2 Q System and AlarmCall Pro+ provided a reliable, integrated solution. The wireless system enabled real-time monitoring and centralised alerts, with a thorough RF signal survey ensuring optimal coverage and seamless integration of wireless transmitters and fire alarm interfaces.

Installation Process

Installation was planned to minimise disruptions, with CST working closely with Mitie Fire and Security and Ladrillos Facilities LTD. A phased approach allowed for the addition of five to six alarm interfaces daily, ensuring thorough testing at each stage.

Integration with Existing Systems

A key challenge was integrating the new wireless system with existing fire alarm panels. CST’s AlarmCall Pro+ wireless interface transmitter adapted easily, connecting with various panels and ensuring smooth data transmission to the Gen2 Q software.

Centralised Control and Monitoring

The Gen2 Q software, installed in the University’s security control room, provides a centralised platform for monitoring all fire alarms and critical alerts. The custom dashboard interface displays across two 27” touch screen monitors, offers real-time data, enabling security personnel to quickly identify and respond to incidents.

Data Harvesting and Reporting

The Gen2 Q application’s fire messaging system captures and processes data from connected alarms, generating detailed daily, weekly, building, and device-specific reports. This robust reporting capability enables proactive maintenance and ensures optimal fire safety performance.

Impact on Safety and Efficiency

CST’s comprehensive solution greatly enhances fire safety management at the University of Sussex. Real-time alerts and comprehensive monitoring enable quick, efficient responses to fire-related events, significantly improving the safety of students, staff, and visitors.

Quick and efficient fire responses have been able to safeguard lives and property by reducing injury and damage. The wireless setup cuts cabling and maintenance costs, while increased reliability enhances fire safety management and team confidence. Detailed reports ensure thorough monitoring.

The Role of Wireless Communication Across Sectors

Hospitals

Wireless fire safety systems in healthcare ensure timely alerts to the right personnel without delay, enabling swift action to protect patients and staff, with easy integration into existing infrastructure.

Corporate Complexes

In corporate settings, wireless communication offers a scalable solution for multiple buildings and floors, ensuring real-time monitoring, alerts, and employee safety as the business grows.

Retail Environments

Wireless fire safety systems in large retail spaces enhance customer safety by enabling quick evacuations and coordinated responses. As referenced earlier, seamless integration with other related systems, among them security and building management, enhances overall operational efficiency.

Industrial Sites

For industrial sites with complex layouts and hazards, wireless systems provide essential coverage and flexibility ensuring prompt and reliable communication for fire safety.

Future Trends in Fire Safety Technology

As technology continues to advance, several key trends are shaping fire safety management for large premises:

Internet of Things (IoT) Integration

IoT devices are becoming increasingly prevalent in the fire safety systems. These devices can provide real-time data on factors like temperature and smoke levels, improving the ability to detect and respond to potential fire hazards.

Artificial Intelligence (AI) and Machine Learning

AI and machine learning algorithms can analyse data from fire safety systems to identify patterns and predict potential fire events. This capability allows for proactive measures to be taken, further enhancing the overall safety regime for the host organisation.

4G Off-Campus Monitoring

Utilising 4G routing through an encrypted tunnel, fire safety systems can maintain continuous connectivity and transmit crucial data to control rooms. This ensures constant monitoring and management of fire safety infrastructure from off-campus locations, providing an added layer of security and reliability.

Enhanced User Interfaces

Future fire safety systems will feature more intuitive and user-friendly interfaces, making it easier to monitor and respond to incidents. Enhanced visualisations tools will provide clearer insights into the status of fire safety infrastructure.

Looking Ahead: The Future of Fire Safety

As technology continues to evolve, the integration of wireless communication and real-time alerts will become increasingly essential in fire safety management. Larger facilities will greatly benefit from these advancements, ensuring they are better equipped to respond to emergencies effectively.

At CST, we are dedicated to developing and implementing technologies that not only meet current safety standards but also address future challenges. By focusing on real-time communication, adaptability, and integration, we aim to create safer environments for everyone.

As we look ahead, our mission is to continue pushing the boundaries of what’s possible in fire safety technology. Through ongoing research, development, and collaboration with industry partners and clients, we are committed to staying at the forefront of innovation, delivering solutions that protect both lives and property in the most effective ways possible.

Blackline Safety expands global presence in fire hazmat safety technology

by CommunicationsFeatured NewsFire DetectionPPE

Global customer growth reported in fire hazmat monitoring

Blackline Safety has reported a 175 percent increase in the number of fire hazmat customers using its connected personal and area monitors worldwide over the past year.

According to Blackline Safety, customer numbers grew from 127 to 350 over the last 12 months.

The company stated that thousands of users are now operating its monitoring solutions across North America, Europe, the Middle East, Australia and New Zealand.

The company attributed this growth to increased demand among fire and hazmat teams for tools that provide enhanced monitoring and real-time data access during high-risk operations.

Blackline stated that its cloud-connected devices allow remote tracking of personnel safety conditions and support faster response decisions.

NewEXO 8 Gamma monitors set for initial shipment

Blackline Safety has announced that the first shipments of its EXO 8 Gamma area monitors will begin this month.

The monitor is capable of detecting gamma radiation in addition to up to eight gases simultaneously.

According to Blackline, EXO 8 is the only portable area monitor with direct-to-cloud capability and simultaneous gas and gamma detection features.

Doug Mayer, Fire Hazmat Business Development Specialist at Blackline Safety, said: “EXO 8’s gamma detection capability is a game-changer for fire and hazmat teams — not only in emergency response, but also in public event monitoring.”

Mayer added: “From gas leaks and chemical spill incidents of all kinds, and now gamma radiation, we’ve reimagined safety solutions to help responders deploy equipment faster, get more gas exposure information, and share data for real-time visibility.”

Fire teams adopt wider range of connected safety tools

In addition to the EXO 8 Gamma, Blackline Safety reported ongoing uptake of its broader range of connected safety technologies by fire-hazmat teams.

These include G7 personal gas detectors featuring cellular and satellite connectivity, two-way voice communication, fall and no-motion alerts, and automatic data logging.

The G6 single gas detector, offering real-time connectivity and emergency SOS functions, is also in use.

Fire departments are also using Blackline Live, the company’s cloud-based platform that provides real-time information on personnel location, gas exposures and device status from any internet-connected device.

Travis Rebello, Firefighter and Hazmat Coordinator for the City of New Bedford, Massachusetts, said: “Blackline’s remote monitoring capabilities allow me to log in any time and see what my guys are dealing with and then to triage what other assets are needed on the scene at any time.”

Fire industry professionals to see new technology at FDIC International 2025

Blackline Safety will be exhibiting its connected safety products at FDIC International 2025 in Indianapolis from 7 to 12 April.

The company confirmed that it will showcase its portfolio, including the EXO 8 Gamma, G7 and G6 wearables, and the Blackline Live platform, at Booth 943.

FDIC International is one of the fire sector’s largest exhibitions, attracting fire and rescue personnel from multiple regions for demonstrations, training and equipment evaluation.

Attendees will have the opportunity to see live demonstrations of Blackline’s latest technologies and learn how connected systems are being integrated into fire and hazmat operations.

Blackline Safety expands global presence in fire hazmat safety technology: Summary

Blackline Safety has reported a 175 percent year-on-year increase in fire hazmat customers, growing from 127 to 350 clients across several regions including North America, Europe and Australasia.

The company stated that its cloud-connected safety devices are being increasingly adopted for their ability to support remote monitoring and real-time data sharing during emergency response operations.

The firm will begin shipping its EXO 8 Gamma area monitors later this month.

This model can detect up to eight gases and gamma radiation simultaneously and is connected directly to the cloud.

Blackline also reported continued adoption of its G7 and G6 gas detectors and Blackline Live cloud platform.

These tools offer features such as SOS alerts, two-way communication and live tracking.

Blackline Safety will showcase its technologies at FDIC International 2025 in Indianapolis from 7 to 12 April, where it will demonstrate its monitoring systems at Booth 943.

FirstNet improves 5G network access and visibility for emergency services in the United States

by CommunicationsFeatured News

FirstNet expands coverage area by 20,000 square miles

According to FirstNet, the organisation has expanded its public safety wireless coverage by 20,000 square miles in the past year, increasing the network’s reach to more than 2.99 million square miles across the United States.

The network, built in partnership with AT&T, now supports over 7 million connections and includes coverage for urban, suburban, rural, territorial and tribal areas.

FirstNet stated that its footprint now extends 250,000 square miles beyond the average coverage area of commercial wireless networks.

Connectivity solutions support remote and indoor emergency operations

FirstNet reported that responders using the service continue to receive priority and preemption access on its 5G, LTE and Band 14 networks.

To improve indoor and hard-to-reach location performance, FirstNet has introduced the Nextivity SHIELD MegaFi 2 router as part of its MegaRange portfolio.

This high-power user equipment is available in fixed, portable and in-vehicle formats, enabling better signal penetration and coverage in areas such as basements, garages and stairwells.

Space-based mobile testing and local cell boosters expand capabilities

FirstNet is working with AST SpaceMobile to develop space-based cellular services.

The organisation said it has already tested push-to-talk functions over satellite connectivity to support responders in areas without terrestrial coverage.

In addition, more than 11,000 FirstNet Cell Booster Pros have been deployed to public safety buildings nationwide.

According to FirstNet, these compact devices act as small cell sites, strengthening service for users and equating to coverage similar in scale to 60 Empire State Buildings.

Enhanced visibility offered through FirstNet Central

FirstNet announced updates to its Network Status Map on FirstNet Central, providing detailed live data to users about service availability and infrastructure.

The tool allows public safety agencies to access hyper-local updates on network maintenance, restoration activities and the status of portable FirstNet cell sites.

Users can subscribe to automatic updates and monitor performance at state, county and local levels.

Scott Agnew, president of FirstNet, AT&T, said: “As public safety’s one and only network – not a commercial slice of a network built for the general population – our unwavering commitment to reliable and resilient communications is foundational to everything we do.”

He added: “The breadth of FirstNet coverage, combined with our unparalleled network visibility, gives first responders the capabilities they need to keep our communities safer.

“Whether a first responder is in a remote area after disasters like Hurricane Helene or in the middle of New York City, FirstNet gives them the peace of mind that they will be connected – that’s the FirstNet promise.”

FirstNet improves 5G network access and visibility for emergency services in the United States: Summary

FirstNet, in partnership with AT&T, has increased its public safety coverage by 20,000 square miles over the past year.

The network now spans over 2.99 million square miles across the United States and supports more than 7 million public safety connections.

To enhance service in difficult areas, FirstNet has added the Nextivity SHIELD MegaFi 2 router and deployed over 11,000 Cell Booster Pros.

Collaboration with AST SpaceMobile has enabled satellite testing for push-to-talk services.

The network offers responders priority and preemption access on 5G, LTE and Band 14.

A new feature on FirstNet Central provides real-time updates on network status, maintenance and temporary cell site deployment.

This expanded visibility is available down to local levels. All information in the article is attributed to FirstNet.

Hytera and NAFFCO sign agreement to enhance emergency response communication

by Breaking NewsCommunicationsMiddle East - Breaking News

Agreement aims to integrate advanced communication systems into emergency vehicles

Hytera Communications has signed a Memorandum of Understanding (MoU) with NAFFCO Group to integrate its communication technologies into firefighting and emergency response vehicles.

According to Hytera, the agreement will support emergency teams in the Middle East and Africa by enhancing coordination and efficiency.

The companies will develop co-branded communication solutions, equipping NAFFCO’s vehicles with Hytera’s wireless radio communication systems.

Stanley Song, Vice President of Hytera, said: “This partnership will enable swift activation, flexible deployment and real-time location tracking—essential elements that empower first responders to act decisively and efficiently during crises.”

Communication technology to be integrated into NAFFCO emergency vehicles

Hytera’s systems will be installed in NAFFCO’s firefighting vehicles, ambulances, and emergency response units.

The integration aims to create a seamless operational framework by improving communication between emergency teams.

The agreement also includes software application programming interface (API) integration, allowing Hytera’s technologies to function within NAFFCO’s existing platforms.

Hytera will provide technical support, software updates, and training to ensure operational efficiency.

Arkan Adel, CEO Representative at NAFFCO, said: “By integrating these powerful technologies into our fleet, we will strengthen coordination across different emergency service teams, enhance on-scene efficiency, and ultimately help save more lives in critical situations.”

Agreement includes Abu Dhabi Police Ambulance initiative

Hytera’s technologies will be used in NAFFCO vehicles deployed under the Abu Dhabi Police Ambulance initiative.

The partnership will also support emergency responders in extreme conditions such as floods or fires by integrating rugged communication devices with NAFFCO’s specialized vehicles.

Hytera’s multi-network devices are designed to improve interoperability between fire, medical, and police teams, reducing response times through GPS-enabled dispatch and real-time tracking.

Benefits for emergency services and high-risk industries

Government agencies and private sector organisations in industries such as oil and gas will have access to emergency response solutions designed for high-risk environments.

Explosion-proof radios and real-time data transmission will be among the technologies available to frontline responders.

The agreement also focuses on improving operational safety by providing firefighters, paramedics, and other first responders with access to live data, including building layouts transmitted directly via Hytera devices.

Hytera and NAFFCO sign agreement to enhance emergency response communication: Summary

Hytera Communications has signed an MoU with NAFFCO Group to integrate communication systems into firefighting and emergency response vehicles.

The partnership will equip NAFFCO’s vehicles with Hytera’s wireless communication solutions, improving coordination and response efficiency for emergency teams in the Middle East and Africa.

Hytera will provide software API integration, training, and technical support to ensure seamless operation of its technologies.

The agreement includes collaboration on projects such as the Abu Dhabi Police Ambulance initiative, where Hytera’s communication technologies will be used in NAFFCO’s vehicles.

The integration of Hytera’s multi-network devices will enhance interoperability between emergency services, allowing fire, medical, and police teams to coordinate more effectively.

High-risk industries, including oil and gas, will also benefit from tailored emergency response solutions.