Multitone, Ericsson, and Telent present PSTN switch-off solution at BAPCO 2025

by CommunicationsFeatured News

UK’s PSTN transition to be demonstrated at BAPCO 2025

Multitone Electronics is working with Ericsson and Telent to develop a communications solution for the UK’s transition away from the Public Switched Telephone Network (PSTN).

The three companies will demonstrate their integrated system at the BAPCO Show 2025, taking place at the Coventry Building Society Arena on 5-6 March 2025.

According to Multitone, the solution ensures secure and high-availability IP-based communication, addressing challenges associated with previous 4G solutions.

Jason Humphreys, Emergency Services Major Accounts Manager at Multitone, said: “Partnering with Ericsson and Telent is crucial for us to deliver reliable, high-speed communication infrastructure, essential for our customers, especially emergency services, in a digital future.”

Live demonstration to showcase integrated response system

At the exhibition, the three partners will present how their integrated system functions across their respective stands.

Humphreys explained: “At the exhibition, visitors can see how all personnel on all three company stands – Ericsson, Telent, and Multitone – use their respective technology to communicate with each other.

“Once one of the stands sends an alarm, all three stands will respond; Ericsson with flashing lights and sounds, Telent by generating sound, and Multitone with sound and alerters.”

The demonstration is designed to highlight how the solution enables connectivity between different communication nodes, stations, and end points.

Addressing the PSTN switch-off with digital solutions

The UK’s PSTN network is set to be decommissioned, necessitating the adoption of alternative communication infrastructure.

Multitone, Ericsson, and Telent’s solution provides a centrally managed second IP bearer between control sites and station-end equipment.

Multitone states that this configuration offers a reliable alternative to legacy systems, mitigating previous challenges experienced with some 4G solutions.

Humphreys said: “This partnership showcases how versatile our solution can be in connecting different nodes, stations and CCP end points; and solves the looming PSTN switch off.”

Industry professionals invited to explore the solution

Multitone, Ericsson, and Telent will be exhibiting at BAPCO 2025, where industry professionals can view the solution and discuss its implementation.

Multitone will be at Stand H29, Ericsson at Stand J31, and Telent at Stand G30.

Multitone, Ericsson, and Telent present PSTN switch-off solution at BAPCO 2025: Summary

Multitone Electronics, in partnership with Ericsson and Telent, will present a digital communications solution at BAPCO Show 2025 in response to the UK’s transition away from the PSTN network.

The demonstration at the Coventry Building Society Arena will illustrate how the system integrates technology from all three companies to facilitate real-time communication.

According to Multitone, the solution provides a secure, high-availability second IP bearer between control sites and station-end equipment, addressing challenges associated with older 4G solutions.

Industry professionals attending BAPCO 2025 can view the demonstration and discuss the solution at Multitone’s Stand H29, Ericsson’s Stand J31, and Telent’s Stand G30.

Victoria extends Motorola Solutions contract for emergency radio network until 2035

by Breaking NewsCommunications

10-year contract secures emergency communications network

The Victorian government has signed a 10-year, AUD $500 million (USD ~$330 million) contract with Motorola Solutions to maintain and enhance the Metropolitan Mobile Radio (MMR) network.

The network supports emergency services across the state.

The agreement with the Department of Justice and Community Safety extends MMR’s operation until 2035.

The network provides secure radio communications for Victoria Police, Ambulance Victoria, Fire Rescue Victoria, Victoria State Emergency Service, and Life Saving Victoria.

Motorola Solutions to provide 24/7 support

Motorola Solutions will deliver 24/7 operational support through its Melbourne-based control centre and field engineering teams.

More than 32,000 radios used on the network will be maintained at the P25 radio standard.

Con Balaskas, managing director for Motorola Solutions Australia and New Zealand, said: “First responders face complex and unpredictable challenges that call for safe and resilient communications that are reliable in the harshest conditions, with the ability to connect and collaborate with other emergency services for multi-agency responses.”

Network expansion and new technologies

The agreement will see Marine, Search & Rescue added to the MMR network in 2025.

SmartConnect, a cloud-based service, will also be introduced to automatically switch between land mobile radio (LMR), broadband, Wi-Fi, and satellite networks when users travel beyond radio coverage areas.

Ambulance Victoria’s regional units will gain access to 1,600 new APX NEXT all-band smart radios, along with 750 APX series multi-band mobile radios installed in regional ambulances.

These enhancements aim to expand coverage and improve access to data applications.

MMR’s role in past emergency responses

The MMR network has been in place since 2005 and has supported Victoria’s public safety agencies during major crises, including the 2023 flood crisis and the 2009 Black Saturday bushfires.

Over the past year, more than 50.5 million push-to-talk voice calls were made using the network.

Motorola Solutions operates 13,000 land mobile radio networks in over 100 countries.

Other governments, including Norway, Portugal, Denmark, and Austria, have also renewed contracts for LMR communications.

Victoria extends Motorola Solutions contract for emergency radio network until 2035: Summary

The Victorian government has renewed its contract with Motorola Solutions for the Metropolitan Mobile Radio (MMR) network, extending its operation until 2035 under a 10-year, AUD $500 million (USD ~$330 million) agreement.

The contract ensures continued radio communications support for emergency services, including Victoria Police, Ambulance Victoria, Fire Rescue Victoria, Victoria State Emergency Service, and Life Saving Victoria.

Motorola Solutions will provide 24/7 operational support and maintenance through its Melbourne-based control centre.

Marine, Search & Rescue will be added to the network in 2025.

The introduction of SmartConnect technology will enable automatic switching between radio, broadband, Wi-Fi, and satellite networks.

Ambulance Victoria’s regional units will receive 1,600 APX NEXT all-band smart radios, while 750 APX series multi-band mobile radios will be installed in regional ambulances.

The MMR network has supported Victoria’s emergency responses since 2005, with over 50.5 million push-to-talk calls made in the past year.

ST Engineering iDirect and Verizon Frontline showcase satellite solutions for emergency response at Super Bowl LIX

by CommunicationsFeatured NewsProjects

Satellite solutions for emergency response showcased at Super Bowl LIX

ST Engineering iDirect and Verizon Frontline demonstrated their satellite-enabled public safety solutions at an exclusive event held ahead of Super Bowl LIX in New Orleans.

The event highlighted various tactical assets designed to provide reliable connectivity during emergencies.

These assets incorporate ST Engineering iDirect’s satellite communication technology to ensure dependable communication for first responders.

Verizon Frontline’s tactical assets integrate satellite connectivity

Among the showcased assets was the Tactical Humanitarian Operations Response (THOR) vehicle, equipped with private 5G Ultra Wideband, mobile edge computing, and multiple backhaul options.

The Satellite Picocell on Trailer (SPOT) supports up to 400 users with satellite backhaul and Wi-Fi access.

The Off-Grid, Cross-Communications Network (OXEN) trailer offers 5G Ultra Wideband, 4G LTE, satellite backhaul, and solar or generator power capabilities.

The Tactical Command Center provides multiple critical communications options in a secured workspace for 25 first responders.

Industry leaders emphasise the importance of satellite-enabled connectivity

Darren Ludington, Regional Vice President Americas at ST Engineering iDirect, stated: “Our satellite technology is a critical enabler of Verizon’s mission to provide reliable, seamless connectivity for first responders when it matters most.

Our long-standing partnership with Verizon is a testament to how innovation in satellite communications can enhance public safety preparedness on a significant scale.”

Stuart Burson, Director of Verizon Satellite Solutions Group, said: “The integration of ST Engineering iDirect’s satellite solutions enables us to deliver unparalleled connectivity to first responders, ensuring they remain operational under all circumstances.

“Together, we are redefining what’s possible in public safety communications.”

Verizon Frontline’s ongoing commitment to emergency preparedness

Over the past three decades, Verizon Frontline has collaborated with public safety officials and agencies to enhance emergency preparedness.

In 2024, the Verizon Frontline Crisis Response Team was deployed nearly 900 times across the United States.

The event in New Orleans provided public safety officials with firsthand experience of how satellite-enabled connectivity is transforming emergency response and public safety operations.

ST Engineering iDirect and Verizon Frontline showcase satellite solutions for emergency response at Super Bowl LIX: Summary

ST Engineering iDirect and Verizon Frontline demonstrated satellite-enabled public safety solutions at an event preceding Super Bowl LIX in New Orleans.

The event featured tactical assets such as the THOR vehicle, SPOT, OXEN trailer, and Tactical Command Center, all integrating satellite communication technology to ensure reliable connectivity for first responders.

Darren Ludington of ST Engineering iDirect highlighted the role of their satellite technology in supporting Verizon’s mission to provide seamless connectivity for first responders.

Stuart Burson of Verizon Satellite Solutions Group emphasised the enhanced connectivity delivered through their collaboration.

In 2024, the Verizon Frontline Crisis Response Team was deployed nearly 900 times across the United States, underscoring the company’s commitment to emergency preparedness.

Vox Ignis unveils new brand identity to mark its second decade

by CommunicationsFeatured NewsFire Detection

Vox Ignis rebrands to align with future growth

Vox Ignis, a UK-based specialist in voice alarm and emergency communication systems, has revealed its new brand identity as the company enters its second decade.

According to Vox Ignis, the rebrand reflects the company’s focus on enhancing safety through advanced design and manufacturing.

The rebrand includes a redesigned logo that simplifies the existing Vi identity, emphasising integrated systems and advanced signal processing.

Vox Ignis also introduced the strapline: “Amplifying Safety Everywhere,” highlighting its mission to improve safety through innovative voice and alarm systems.

Managing Director Anthony Smith said: “I am delighted to unveil our new brand. The last ten years have been hugely successful for us, and 2025 sees us accelerate sales and promotion of two new systems, our Unicorn Voice PAVA and AssistCallPro safety and assistance alarm product.”

Launch of new product ranges alongside brand refresh

The rebrand coincides with the introduction of two new product ranges: Unicorn Voice PAVA and AssistCallPro.

These systems aim to improve building safety by offering advanced performance and ease of use.

Vox Ignis stated that its design philosophy prioritises ease of installation, reliability, and value.

The company’s new branding builds on its global reputation for developing high-quality voice and alarm systems.

These developments come as Vox Ignis continues to expand its export and OEM markets across the Middle East, Asia, and Europe.

Updated branding to be unveiled at key industry events

The updated identity will debut at Intersec 2025 for Middle Eastern and Asian markets and FSE 2025 for the UK and European markets.

Vox Ignis has also launched a new website to align with the brand refresh and has updated its marketing and technical materials.

The rebrand represents a milestone in the company’s history, reflecting its commitment to innovation, customer service, and safety standards.

Company mission and global reach

Founded a decade ago, Vox Ignis designs and manufactures its products in the UK, distributing them under both its own and OEM brands.

Its systems are used globally to enhance the safety of millions of people and buildings daily.

The company continues to focus on technological advancement and improving emergency management.

Vox Ignis rebrands to align with future growth: Summary

Vox Ignis has unveiled a new brand identity to mark its second decade, introducing a refreshed logo, strapline, and updated marketing materials.

The rebrand coincides with the launch of two new products: Unicorn Voice PAVA and AssistCallPro.

These developments aim to enhance building safety and expand Vox Ignis’ global reach in key export markets.

The new identity will debut at Intersec 2025 and FSE 2025, supporting its mission to improve safety through advanced voice and alarm systems.

Telent’s support for Ireland’s fire services reaches decade milestone

by CommunicationsFeatured News

Ireland’s centralised fire service modernisation

Ireland’s fire services, which serve over 5 million residents, operate through 218 fire stations under 27 fire authorities.

Emergency response is coordinated via three Regional Control Centres (RCCs) as part of the Computer-Aided Mobilisation Project (CAMP).

According to Telent, prior to 2015, outdated legacy systems hindered effective communication and coordination.

These regionally independent systems caused delays in resource mobilisation and lacked interoperability.

In 2015, a centralised national model was introduced, supported by standardised GD92 and MG4 communication protocols.

This modernisation aimed to address the inefficiencies of the legacy systems and improve response operations across the country.

Telent’s role in fire alerting system implementation

Telent was selected as the technology partner in 2016 to deploy the National Fire Alerting and Communication System.

This project included upgrading station mobilisation equipment at 218 fire stations and installing Central Communication Processors (CCPs) within the RCCs.

The CCPs enable data integration and streamlined emergency dispatch, improving operational efficiency.

Telent also ensured full interoperability between all fire stations and control centres, standardising emergency response processes nationwide.

24/7 operational support for uninterrupted services

Telent established operational support centres in Dublin and Belfast to provide 24/7 technical assistance.

This ensures rapid resolution of any technical issues, enabling fire services to maintain uninterrupted emergency operations.

By implementing robust technical solutions and support frameworks, Telent has helped improve response times and resource coordination, contributing to the safety of Ireland’s population.

Renewed partnership for continued advancements

The partnership between Telent and Ireland’s fire services has been extended for another five years.

This collaboration will focus on maintaining and advancing the systems already in place.

Telent plans to continue providing first-line technical support and ensuring the reliability of emergency communication systems.

This extension underscores the importance of sustained investment in technology to support life-saving operations.

Telent continues to enhance Ireland’s fire service communications: Summary

Ireland’s fire services, managing 218 stations under 27 authorities, transitioned from outdated legacy systems to a centralised model in 2015.

Telent implemented a National Fire Alerting and Communication System, modernising mobilisation equipment and integrating data for efficient dispatch.

With operational support centres in Dublin and Belfast, Telent ensures 24/7 service continuity.

The renewed five-year partnership aims to maintain and advance these systems, bolstering Ireland’s emergency response capabilities.

The Last Word on critical connections with Dejero

by Breaking NewsCommunications

Michael Stanton, Director, Americas at Dejero, explains how improved connectivity solutions are supporting fire services during critical operations

How did Dejero get involved in the fire sector?

Our journey began in 2008 when we developed a method to transmit live video over cellular networks.

Over time, we refined our algorithm and shifted focus to providing high-speed, reliable connectivity for public safety.

Recognising the critical need for dependable communication in public safety, we adapted our technology to support sectors like firefighting, where reliable connectivity can make a significant difference.

Our patented Smart Blending TechnologyTM is what sets us apart.

It blends all available IP networks including wired, satellite (GEO, MEO and LEO) and cellular (3G, 4G, 5G, LTE, etc.).

With the ability to combine these diverse networks, from diverse carriers, we can provide a reliable and high-bandwidth connection, even in challenging environments.

How does Dejero enhance communication in fire and safety?

We work closely with law enforcement and fire agencies to enhance communication capabilities and provide additional life safety technologies such as telemedicine, and live drone video.

For instance, we provide robust connectivity solutions for command vehicles at incident sites.

These vehicles serve as mobile command centres, and reliable communication is essential for coordinating efforts during emergencies.

We also improve fleet connectivity, ensuring vehicles remain connected even in challenging environments ensuring critical data is “always on”.

 Additionally, we’ve collaborated with 911 call centres to strengthen their infrastructure.

What developments improve data and video transmission?

Our GateWay product line is a significant development.

It combines multiple cellular connections, satellite, and Wi-Fi from diverse service providers into a single, unified network—what we call a ‘network of networks.’ This approach leverages the strengths of each connection to provide better throughput, lower latency, and increased reliability.

For video transmission, we’ve assisted drone teams in sending live footage from remote locations and during rescue operations from confined spaces, where it would otherwise be impossible to get ‘eyes-on’.

In aerial firefighting, drones equipped with our EnGo mobile video transmitter can send real-time visuals back to command centres, helping incident commanders make informed decisions.

We’ve also supported data transmission from unmanned ground vehicles, bodycams and remote sensors.

What communication challenges do you address in fire operations?

Real-time data-driven wildfire applications that can help predict wildfire behaviour.

Fire services rely on real-time GIS data, GPS information, and details like hydrant locations to make informed decisions.

However, transmitting this data reliably can be challenging, especially in remote areas or during disasters when networks are compromised.

Our technology provides dependable connectivity even under these conditions.

What are your future plans for the fire sector?

We plan to enhance our technology to provide even more reliable connectivity, support emerging applications, and enable real-time video sharing.

Our ultimate goal in the fire sector is to empower professionals with the tools they need to make informed decisions, improve response times, and enhance overall effectiveness during emergencies.

This article was originally published in the December 2024 issue of International Fire & Safety Journal – to read your FREE digital copy, click here.

Kahootz extends UK Home Office FireLink programme contract for emergency services communications

by CommunicationsFeatured NewsProducts

Kahootz announces extension of Home Office FireLink programme contract

According to Kahootz, the British Home Office will continue using Kahootz’s secure platform to support its FireLink programme for emergency services.

The extension covers a minimum of two additional years, following an initial contract that has operated since 2006.

The FireLink programme forms part of the Government’s Emergency Services Network, enabling a secure digital communication platform that helps coordinate responses among fire and rescue, police, and ambulance services.

Operational background and scope

Kahootz’s platform has been in continuous service with emergency agencies for more than 20 years.

Since its introduction, the platform’s features have been adjusted and improved to support the integration of multiple organisations.

Its functionality has allowed various emergency responders to communicate efficiently during incidents.

Home Office cooperation

The collaboration between Kahootz and the Home Office reflects a long-standing relationship serving a broad range of public sector needs.

Over almost two decades, Kahootz’s platform has supported emergency services with reliable communication tools.

This long-term approach helps ensure that various UK authorities coordinate efforts effectively.

Additional government and private sector use

Kahootz’s capabilities are deployed within other UK Government departments, including the NHS, Cabinet Office, and Ministry of Defence.

Private sector contractors also use this platform to exchange information at high security classifications.

These arrangements highlight how multiple sectors rely on a single, secure communication framework.

Luca Leone, CEO of Kahootz said: “I am incredibly proud to announce a further contract extension for our work with the Home Office.

“Being in service with our vital front-line responders for over 20 years is testament to the work Kahootz continues to deliver every day, with our customers at the forefront of everything we do.”

Kahootz extends UK Home Office FireLink programme contract for emergency services communications: Summary

Kahootz, a British software provider, has extended its contractual agreement with the UK Home Office to support the FireLink programme.

The FireLink programme integrates into the Government’s Emergency Services Network, a secure communication system used by fire and rescue, police, and ambulance services for coordinated responses.

The contract has run since 2006. This latest extension adds a minimum of two years to a relationship exceeding two decades.

Kahootz’s platform adapts to changing operational needs. It enables multiple emergency services to share essential information.

The FireLink system provides a secure environment for critical data exchange.

Other Government departments, including the NHS, Cabinet Office, and Ministry of Defence, also use Kahootz’s services.

Private sector contractors rely on it for high-security communication.

This continuity ensures consistent tools across various agencies.

The ongoing arrangement reflects a stable approach to emergency response infrastructure, aiming to maintain reliable digital connectivity for public safety operations.

Four UK fire services adopt shared control room technology

by CommunicationsFeatured NewsProjects

Shared control room solution for improved response

Hereford and Worcester Fire and Rescue Service (FRS), Shropshire FRS, Cleveland Fire Brigade, and County Durham and Darlington FRS have collaborated to implement a new shared Control Room Solution (CRS), as reported by Motorola Solutions.

The CRS integrates workflows from call handling to dispatch, creating a unified response system.

Each control room can operate independently or as part of a collaborative services hub, ensuring scalability during peak demand.

The solution aims to standardise data and processes, enabling control room staff to respond faster and more effectively to incidents.

Enhanced collaboration during emergencies

Jon Pryce, Chief Fire Officer at Hereford and Worcester FRS, highlighted the importance of the control room’s role in emergency response.

He said: “By creating this new multi-agency hub, our four fire services can manage incidents together when they need to, such as in spate conditions, when a control room may need to cover a large amount of incoming 999 calls.”

The shared platform facilitates joint management of high-demand scenarios, maximising staff capabilities and leveraging advanced technology to support frontline responders.

Standardisation to streamline operations

Fergus Mayne, UK and Ireland country manager for Motorola Solutions, explained the benefits of the shared infrastructure: “By adopting this innovative approach, fire and rescue services can enhance capabilities, improve service delivery and minimise costs by sharing the same underlying infrastructure.”

The hub solution ensures seamless information exchange during joint operations while increasing scalability to handle varying demand levels, contributing to quicker response times.

Platform features and coverage

The deployment includes an Integrated Communication Control System (ICCS), computer-aided dispatch (CAD), and data recording capabilities.

These features enhance the resilience and effectiveness of incident response across the four FRSs, which collectively operate 77 fire stations and serve a population of 2.5 million.

The CRS will enable fire services to manage incidents collaboratively while maintaining independent operational capabilities.

Four UK fire services adopt shared control room technology: Summary

Hereford and Worcester FRS, Shropshire FRS, Cleveland Fire Brigade, and County Durham and Darlington FRS have introduced a shared Control Room Solution provided by Motorola Solutions.

The platform integrates workflows, standardises data, and supports independent and joint operations across the services.

The solution, featuring ICCS, CAD, and data recording systems, enhances incident response and operational resilience.

Covering 77 fire stations and a population of 2.5 million, the collaboration ensures improved service delivery, scalability, and cost efficiency during emergencies.

Scottish Fire and Rescue Service announces seven-year Motorola Solutions contract for cloud-based control room technology

by Breaking NewsCommunications
Left to right: Deputy Chief Officer Andy Watt, Motorola Solutions Country Manager for UK and Ireland Fergus Mayne, Area Commander for Operations Control Jacqui MacDonald, Motorola Solutions Account Director for Scotland & Northern Ireland Gregor MacKenzie and Area Commander for Service Development Derek Wilson

SFRS adopts new control room technology with Motorola Solutions

Motorola Solutions has announced a seven-year contract with the Scottish Fire and Rescue Service (SFRS) to implement a cloud-hosted control room system across Scotland.

The new control room solution (CRS) is expected to be operational in all SFRS control centres, enhancing collaboration and reducing emergency response times, according to Motorola Solutions.

Andy Watt, Assistant Chief Officer at SFRS, highlighted the alignment of this implementation with both the service’s digital strategy and the Scottish Government’s Cloud First policy.

Watt said: “Installing a cloud-hosted, single command and control system has been a strategic priority for our Fire and Rescue Service.”

Enhancing emergency response and cybersecurity

The CRS will support SFRS in coordinating responses to large-scale incidents, including those requiring multiple fire stations and resources, across its 356 fire stations in Scotland.

The system is expected to improve response capabilities during spate conditions, which are periods of high incident volumes, and reduce cybersecurity risks associated with operational data.

The contract is also intended to offer a streamlined experience for control room operators, consolidating command functions into a single, unified system.

This approach, according to Watt, will “reinforce our commitment to providing a modern experience for our control room operators.”

Meeting the needs of Scotland’s fire and rescue operations

SFRS, which manages responses to various emergencies across Scotland, will use the CRS to manage incidents such as fires, road traffic accidents, and water rescues.

The service operates three main control centres in Edinburgh, Dundee, and Johnstone, coordinating thousands of incidents annually across the nation.

Fergus Mayne, Motorola Solutions’ country manager for the UK and Ireland, described the partnership’s goals: “Scottish Fire and Rescue Service respond to a wide range of complex incidents on a daily basis.

Our control room solution is helping SFRS to improve its operational efficiency and safeguard communities across Scotland.”

Long-standing partnership with Scotland’s public safety agencies

Motorola Solutions has provided services to Scotland’s emergency organisations for several years.

The company’s technologies, including the Airwave national emergency services network and TETRA radios, are widely used by public safety agencies in Scotland to support emergency response operations.

Motorola Solutions also supplies the Pronto Digital Policing Application and body cameras, which assist emergency responders in safeguarding communities.

The CRS contract represents a continued collaboration with SFRS, strengthening the technology used in critical emergency response systems across Scotland.

Scottish Fire and Rescue Service announces seven-year Motorola Solutions contract for cloud-based control room technology: Summary

Motorola Solutions has secured a seven-year contract with the Scottish Fire and Rescue Service (SFRS) to implement a cloud-hosted control room solution across Scotland’s operational centres.

The system is designed to enhance response coordination, particularly during high-demand periods, and to support cybersecurity measures for operational data.

According to SFRS, the contract aligns with their digital strategy and the Scottish Government’s Cloud First policy.

The CRS will consolidate command functions across SFRS’s three main control centres, improving operational efficiency for emergency response.

Motorola Solutions’ country manager for the UK and Ireland, Fergus Mayne, noted that the system aims to support SFRS’s mission of safeguarding communities.

The company, already a long-standing technology partner to Scotland’s emergency agencies, also supplies tools like the Airwave network and TETRA radios used by public safety organisations throughout the country.

US launches NERIS platform to modernise fire and EMS incident data

by Breaking NewsCommunicationsResearch

NERIS: New cloud-based system to enhance data collection for emergency response

The National Emergency Response Information System (NERIS) has launched to advance incident data collection for fire and EMS departments across the United States.

As reported by the Fire Safety Research Institute, this new cloud-based platform is designed to provide near-real-time data and analytical tools for fire service leaders.

NERIS, created in partnership with the American fire service, aims to enable more accurate, timely responses to community emergencies, while improving post-incident data access for local and national agencies.

NERIS Version 1 will support nearly 27,000 fire and EMS departments by capturing data that helps these agencies make informed decisions, adjust resource allocation, and respond effectively to evolving threats such as lithium-ion battery fires, wildland-urban interface fires, and extreme weather events.

New platform replaces NFIRS as primary reporting tool

NERIS is set to replace the legacy National Fire Incident Reporting System (NFIRS), which will be phased out by early 2026.

After completing beta testing with over 60 departments, NERIS will onboard an additional 105 departments by the end of 2024.

A full nationwide rollout will follow in January 2025, spanning 12 months to cover all fire and EMS departments.

The platform has been developed through a collaborative effort involving the Fire Safety Research Institute, the U.S. Fire Administration, and the Department of Homeland Security Science and Technology Directorate.

NERIS is designed to streamline data reporting, enhance accuracy, and improve ease of use for firefighters and first responders.

Key benefits of NERIS for fire and EMS services

NERIS offers several advantages that directly support fire and EMS departments.

Among the platform’s core features is its ability to help departments better understand and articulate their operational needs, based on comprehensive incident data that reflects various hazard types.

The system will also assist in resource allocation decisions, including staffing and equipment deployment, by providing insights on mutual and automatic aid usage.

In addition, NERIS will support risk assessment by establishing a consistent, nationwide understanding of local hazards.

It will enable fire service agencies to track and measure mitigation efforts and improve response performance by identifying areas for service enhancement.

Leaders emphasise importance of real-time data in fire service evolution

According to Dr. Steve Kerber, Vice President and Executive Director of the Fire Safety Research Institute, NERIS will mark a significant shift in fire service data usage.

Dr. Kerber stated: “NERIS represents a new era for the fire service. It will put actionable data in the hands of our firefighters, giving them the tools to better protect their communities and use resources more effectively.”

Dr. Lori Moore-Merrell, U.S. Fire Administrator, highlighted how NERIS will influence the future of fire service: “NERIS is about finally understanding our fire problem and shaping the future of our fire response.

“By providing our departments with meaningful access to more accurate near real-time data – it will set the foundation for innovations that will transform how we protect our communities for many years to come.”

US fire departments to transition from NFIRS to NERIS in 2025

In 2025, NERIS will be offered at no cost to fire and EMS departments across the U.S. as they transition from NFIRS.

This transition period will allow departments to continue using NFIRS while gradually integrating NERIS into their systems.

All departments are advised to maintain current reporting standards in NFIRS until they are fully transitioned to NERIS by early 2026, ensuring consistent data continuity throughout the changeover.

US launches NERIS platform to modernise fire and EMS incident data: Summary

The National Emergency Response Information System (NERIS), a cloud-based data platform, launched this week to serve fire and EMS departments across the United States.

Developed with input from the American fire service, NERIS Version 1 aims to improve data collection and analysis, offering tools for timely, data-informed decisions in emergency response.

NERIS is designed to replace the existing National Fire Incident Reporting System (NFIRS) by 2026, with a nationwide rollout scheduled to begin in January 2025.

Key benefits of NERIS include enhanced resource allocation, risk assessment, and performance review capabilities.

Dr. Steve Kerber of the Fire Safety Research Institute and U.S. Fire Administrator Dr. Lori Moore-Merrell highlighted the importance of real-time data in modernising fire service practices.