Public protection or market competition? Fire services expand commercial roles amid governance scrutiny

As fire services expand commercial training and consultancy, important questions arise about the boundaries between duty to public protection, private markets and fair competition, writes Duncan J. White

Across many jurisdictions, fire and rescue services are facing a complex strategic dilemma: how to maintain operational capability and financial sustainability in an era of tightening public budgets.

One response gaining momentum is the expansion of commercially delivered services, ranging from specialist training and consultancy to fire risk assessments and event safety management.

While these activities can generate valuable revenue and broaden professional expertise, they also raise an important question for the sector: are fire and rescue services blurring the boundaries between the public and private sectors?

Traditionally, the role of fire and rescue services has been clearly defined.

Funded through taxation, their responsibility to protect life, property, and the environment through prevention, protection, and emergency response.

Commercial activity, by contrast, has historically been the domain of private fire safety consultancies, training providers, and risk management firms.

Yet financial pressures on public services have encouraged many fire authorities to explore new income streams that capitalise on their operational credibility and technical expertise.

Examples increasingly include accredited fire safety training for businesses, consultancy on complex risk environments such as petrochemical facilities, and event safety planning for major public gatherings.

Some services have even established dedicated trading arms or commercial subsidiaries.

Advocates argue this evolution is both logical and responsible.

Fire services possess highly specialised knowledge, real-world operational insight, and trusted reputations, assets that industry values.

When managed well, commercial activity can generate income that is reinvested in public protection while strengthening engagement with high-risk sectors.

However, the expansion of commercial services is not without controversy.

Private-sector fire safety professionals sometimes question whether publicly funded organisations should compete in markets where independent businesses already operate.

Concerns centre on potential competitive advantages if publicly funded infrastructure, training facilities, or institutional credibility indirectly support commercial offerings.

There are also deeper governance questions.

Fire and rescue services must ensure that commercial ventures never divert attention, personnel, or strategic focus away from statutory duties.

Transparent governance, clear financial separation, and robust accountability frameworks are therefore essential if public trust is to be preserved.

Yet the most important issue may not be whether fire services should participate in commercial markets at all.

The real question is whether the sector is prepared to define clear rules for doing so.

Without them, the risk is not simply market tension; it’s the dilution of roles.

If fire and rescue services are to engage in commercial activities, they must do so with clear guidelines: transparency on costs and subsidies, fair competition with private providers, and an unwavering commitment that public safety, not revenue generation, remains the primary mission.

The sector cannot afford ambiguity.

As financial pressures intensify and fire risk becomes more complex, the credibility of fire services will depend not only on how they respond to emergencies, but on how clearly they define the limits of their role in the marketplace.

Stay safe!

This was originally published in the April 2026 Edition of International Fire & Safety Journal. To read your FREE copy, click here.

UK fire sector report outlines four drivers of organic growth

Fire sector growth drivers outlined in new report

DC Advisory and Fairgrove have published a report on how operators in the UK fire and security sector are pursuing organic growth in a competitive market.

Titled Igniting Growth: Organic Levers for UK Fire & Security Services, the report is based on interviews with CEOs of private equity-backed businesses and sets out the strategies being used to improve performance, scale operations and strengthen margins.

It says the UK fire and security sector remains highly fragmented, with more than 3,000 businesses working across active fire, passive fire and security services.

The report links continued investor interest in the sector to regulatory requirements, recurring inspection cycles and long-term service contracts that support stable revenue streams.

Recent growth is tied to regulatory change following the Grenfell Tower fire, including the Fire Safety Act 2021, Fire Safety (England) Regulations 2022 and the Building Safety Act 2022.

Those measures have increased compliance requirements and led to higher levels of inspection, remediation and maintenance activity across the built environment.

The sector is expected to grow at around 6% to 7% annually through to 2030.

Organic growth moves higher on the agenda

The report states that investors are placing greater emphasis on organic growth and operational performance, even as buy-and-build strategies remain common.

DC Advisory and Fairgrove identify four pillars behind that shift: commercial engine, commercial discipline, people model and operational leverage and productivity.

It describes increasing contract penetration and recurring revenue as central parts of current growth strategies.

Operators are focusing on cross-selling services across fire and security portfolios where appropriate.

They are also prioritising up-sell work such as remedial works and lifecycle upgrades.

The report says up-sell activity can generate between £1 and £3 of additional work for every £1 of planned maintenance activity, depending on the asset base and contract structure.

It adds that winning new business remains difficult because of high customer retention and procurement barriers, particularly in the private sector.

Service quality and long-term client relationships are presented as the main drivers of sustained growth.

Technology and workforce pressures shape performance

The report says technology is becoming a larger factor in improving operational performance without major capital investment.

Field service management platforms are being used to improve scheduling, engineer utilisation and job reporting.

Digital tools are also being used to improve response times and customer experience.

The report says some providers are starting to use more automated and self-testing systems in higher-spec installations.

That change may reduce routine maintenance workloads and increase margins through higher-value service activity.

Recruitment and retention of engineers are identified as a constraint on growth across the sector.

Companies are expanding apprenticeship programmes, recruiting from adjacent industries and investing in in-house training academies to increase workforce capacity.

Retention measures such as improved benefits and referral incentives are also being used to reduce churn and protect productivity.

The report adds that better parts management, route optimisation and technician scheduling can improve first-time fix rates, reduce unproductive time and raise jobs per engineer per day.

DC Advisory and Fairgrove say firms that pair operational discipline with technology use, workforce development and customer retention are expected to perform more strongly as the market matures.

UK fire, construction, and energy consultancies to be brought under one roof

Housing construction, fire safety and energy efficiency consultancies are encouraged to register interest for a new consultancy framework launching this summer.

Consultancy Services (CS1) from LHC offers public sector organisations a wider range of services across all stages of the design, construction and refurbishment process, all in one framework.

The framework will cover all five LHC Group regions including Scottish Procurement Alliance (SPA), Welsh Procurement Alliance (WPA) and South West Procurement Alliance (SWPA), Consortium Procurement Construction (CPC) and London and South East (LSE). However, housing consultancy services will be only for SPA, WPA and SWPA, owing to pre-existing frameworks already available for CPC and LSE areas.

CS1 brings together LHC’s existing Housing Construction Consultancy (H1 WS1), Energy Efficiency (N8C) and Fire Safety (FS1-C) frameworks under one umbrella to make it easier for contracting authorities to procure specialist consultants.

Dean Fazackerley, head of technical procurement at LHC said: “We recognise the importance of making frameworks more accessible to regional suppliers and SMEs to give them more opportunity to work with public sector organisations – CS1 looks to achieve that.

“Bringing housing construction consultancy, fire safety and energy efficiency under one roof allows us to meet client needs for projects of all sizes, reflecting the current market. It also means we can streamline the procurement process while offering a wider variety of high-quality, pre-approved expertise across a wide range of public sector buildings”

Consultancies are encouraged to register interest for the framework, which will be opening for applications in early summer 2022.

LHC intends to hold further engagement webinars with interested parties in due course to discuss initial proposals and gain feedback, before finalising the framework and issuing the tender.

Iwan Cray appointed Deputy Chief Fire Officer of Mid and West Wales Fire and Rescue Service

Iwan Cray, current Assistant Chief Fire Officer, has been confirmed as the new Deputy Chief Fire Officer of Mid and West Wales Fire and Rescue Service.

Following the announced retirement of Chief Fire Officer Chris Davies, who will leave the Service in April 2022, and the subsequent appointment of Deputy Chief Fire Officer Roger Thomas to the role of Chief Fire Officer; Assistant Chief Fire Officer Iwan Cray was appointed by the Authority’s Appointments Committee on Monday 31 January 2022.

Councillor Elwyn Williams, Chair of Mid and West Wales Fire and Rescue Authority said: “It is with great pleasure that I can confirm that Assistant Chief Fire Officer Iwan Cray has successfully been appointed as our new Deputy Chief Fire Officer.

“Iwan has a great track record in executive leadership here at Mid and West Wales Fire and Rescue Service and we are incredibly fortunate to be able to appoint an individual of his calibre to the role of Deputy Chief Fire Officer.

“Chief Fire Officer Chris Davies leaves our Service on April 2022 following an illustrious career and I speak on behalf of the Fire and Rescue Authority when I say that we have full confidence that both Iwan Cray and Roger Thomas will form a strong and forward-thinking team, who will drive this organisation forward.”

Assistant Chief Fire Officer Iwan Cray said: “I want to extend my gratitude to Mid and West Wales Fire and Rescue Authority in affording me the opportunity to become the new Deputy Chief Fire Officer for Mid and West Wales Fire and Rescue Service.

“Whilst I have no doubt that it will be an incredibly challenging position, I am excited to work with our newly appointed Chief Fire Officer Roger Thomas and develop and enhance an organisation that continues to deliver an exceptional service to our communities.”

New reports reveal fire safety checks halved in last decade

DORSET and Wiltshire firefighters carried out nearly 1,000 fewer safety checks on buildings last year compared with a decade ago, new figures reveal.

Fire services conduct audits on most public buildings and the shared areas of residential properties such as flats to make sure they are in line with safety laws.

But with inspections hitting a record low across England last year, the Fire Brigades Union warns the scale of the building safety crisis – exposed by the Grenfell Tower fire – is “beyond all current comprehension”.

Home Office data shows the Dorset and Wiltshire Fire and Rescue Service completed 1,040 fire safety audits on buildings in 2019-20. This was 958 fewer than the 1,998 inspections recorded in 2010-11, when comparable records began.

Across England, the number of audits completed fell to a record low of 48,400 last year – 43% fewer than in 2010-11. Buildings tested include care homes, hospitals and high-rises, as well as schools and shops.

Local breakdowns on the type of buildings checked were unavailable, but nationally 3,500 were undertaken on blocks of flats. This was a slight decrease on 2018-19 and far fewer than the 6,500 done in 2017-18.

The Home Office said the higher number that year was likely to be in response to the Grenfell Tower disaster, which killed 72 people in June 2017.

Matt Wrack, Fire Brigades Union general secretary, said more than a decade of government cuts had led to preventative work being slashed.

“The Grenfell Tower fire exposed the shameful state of building safety in the UK,” he said.

“The scale of the building safety crisis is beyond all current comprehension – and firefighters have a crucial role to play in tackling it.”

Mr Wrack said the union supports the Government’s new bills on fire safety and building safety, which aim to expand firefighters’ prevention and protection work.

“But to be effective, the fire and rescue service must be properly funded,” he added. “As things stand, the Government is trying to do public safety on the cheap.”

Of the audits undertaken in Dorset and Wiltshire last year, 476 (46 per cent) resulted in an “unsatisfactory” rating.

Crews issued 441 informal notifications to premises that had failed an audit, explaining what action needed to be taken.

If informal notifications fail, they can take tougher action and Dorset and Wiltshire crews handed out eight enforcement notices – formal warnings that a building breaches the law.

Prohibition notices, ordering access to a building to be restricted or for it to be closed altogether, were issued on 11 occasions.

A Home Office spokeswoman said the Government was committed to providing fire services with the resources they need.

She said: “Funding for standalone fire and rescue services has increased by 3.2 per cent in 2020-21.

“We’ve also made more than £20 million of funding available to the sector to support fire protection work – £16 million of which is being invested directly to increase the number of audits and qualified officers.”

Public encouraged to honour emergency service workers on ‘999 Day’

Emergency Services Day, also referred to as 999 Day, begins with a two minutes’ silence at 9am on September 9, to represent the ninth hour of the ninth day of the ninth month.

The public are being encouraged to fly the flag of 999 Day and to share and promote an emergency services charity on social media.

Organisers said the event is an opportunity to pay tribute to the two million people who work and volunteer across the NHS and emergency services, including more than 250,000 first responders.

It also aims to educate the public on using the services responsibly, as well as raising money for charities and to highlight the different career and volunteer roles in the emergency services.

Now in its third year, Emergency Services Day is backed by Prime Minister Boris Johnson and the First Ministers of Northern Ireland, Scotland and Wales – and has been promoted by members of the royal family.

Mr Johnson said: “It takes a very special kind of person to put your life on the line for a complete stranger, yet that is what we see day in, day out from the remarkable men and women of our emergency services.

“You protect us from harm, deliver us from danger, and tend to us in our hours of need. And you do so without hesitation or complaint – if we dial 999, we know you will be there for us.

“I know the dedicated men and women of the emergency services did not get into this line of work for the accolades or applause.

“You are heroes of British life, doing what you do not for the plaudits but out of a sheer sense of duty and a determination to serve the public.

“All of us in this country owe each of you a debt of gratitude.

“So, it is only right that, on Emergency Services Day, we celebrate your work and, as a nation, say a huge thank you for doing so much for so many.”

Organisers said a main national “open day” style event is held on the nearest Sunday, but this year’s event, which was scheduled in Belfast, was cancelled due to coronavirus.

Last year, the Duke of Cambridge visited the Fire Fighters Charity’s centre at Harcombe House in Chudleigh, South Devon, to mark the event.

Tom Scholes-Fogg, founder and chief executive of Emergency Services Day, said: “As we saw earlier this year with people clapping at their doors, the UK is united in its support for those who put others before themselves.

“I encourage everybody to support our emergency services personnel all year round, not just on 999 Day.”

Dräger launches ‘Health for the Firefighter’ campaign in response to firefighters’ health concerns

Dräger is launching its ‘Health for the Firefighter’ campaign to support fire services in driving the cultural changes that are required to protect firefighter health.

The launch follows a survey* of UK firefighters that found considerable concern over the impact of exposure to contaminants on long-term health. Some 84% admitted they were concerned about the risk of cancer – a disease highlighted in some scientific reports to be the leading cause of death within the service.

The International Association of Firefighters (IAFF) reports that nearly two out of three (61%) firefighter line-of-duty deaths between 2002 and 2017 were caused by cancer. Embedded carcinogens in any equipment can easily be absorbed by the men and women using it.

The survey by Dräger also found that more than two thirds (68%) of firefighters fear the impact of Covid-19 on their long-term health, a point picked up by Brian Hesler, Consultant and Specialist Advisor at Draeger Safety UK and former Chief Fire Officer for the Northumberland Fire and Rescue Service:

“The Covid-19 pandemic, and the ongoing fears over cancer, have highlighted the critical importance of hygiene, and a significant cultural change is required. We need to move away from firefighters wearing dirty kit like a badge of honour that proves their hard work and value, to understanding that clean and well-maintained kit supported by detailed and robust hygiene processes that mitigate every contact with contaminants are essential.

“One firefighter surveyed said ‘they had always been a bit blasé about invisible contaminants’. This has got to change.”

The Health for the Firefighter campaign will support the fire services in helping to communicate and provide training on the importance of detailed hygiene processes; from the handling and storage of masks and breathing apparatus (BA) equipment through to the subsequent cleaning of the kit after an incident has occurred.

It will also provide bespoke workshop solutions that guide the potentially contaminated kit from entering the station, to washing and drying processes through to leaving the station to be used again.

In addition to providing detailed advice for manual washing processes including on detergent use and drying techniques, Dräger is the first company in the Emergency Services space to launch specialist BA and mask cleaning equipment and dedicated solutions, including mechanical washing systems that provide complete consistency in washing temperatures, the amount of detergent used, speed and temperature of drying – which can all work together to disinfect contaminants and to protect the longevity of the kit.  Support also encompasses logistical support for installation, the ongoing maintenance of equipment and the quantity of stock required.

The survey revealed the most important factors in combating firefighter concerns over contaminants were the cleaning of masks with 97% rating this as very or extremely important, closely followed by the cleaning of BA equipment (95%) and cleaning of PPE (94%).

While manual cleaning of equipment is still generally the norm within UK Fire Services, the survey revealed three quarters (75%) believed that mechanical equipment washing would improve their health, and 80% agreed that as a result of the Covid-19 pandemic more emphasis should be placed on cleaning equipment and hygiene control. However, only 23% said that the pandemic had significantly changed their approach to cleaning equipment.

“There is obvious concern over cleaning of equipment following the pandemic,” adds Brian. “One surveyed firefighter said ‘they clean to the best of their ability’ – the point is that a person’s ability should not be a factor in the cleaning process. Consistency has to be key and manufacturers of medical and safety technology products have a responsibility to innovate solutions that support change. We are not here to tell brigades how to operate, rather to provide a range of solutions that support them and their firefighters’ health.”

*Survey conducted in July 2020, including 122 responses from people working in the UK Fire Services.

www.draeger.com/en_uk/Home

PELI agrees to donate to fire and humanitarian services

PELI Products, global designer and manufacturer of high-performance protective cases and advanced lighting systems, is uniquely positioned to provide support to those most in need.

After its large donation of PELI 9600 Lighting systems to the Italian Red Cross at the beginning of the crisis, PELI decided to help its closer community in Barcelona; the city where the Europe, Middle East and Africa (EMEA) headquarters is located.

PELI’s donation to the ‘Fundació Patrimoni Natural de Matadepera´ includes fire & rescue teams, forest preservation and law enforcement entities

The foundation was created for the preservation and to improve safety against natural hazards, fires and emergencies, with the ultimate goal of reducing the loss of assets and natural heritage in our territory: Matadepera and the Natural Park of Sant Llorenç del Munt i l’Obac. Approximately 45 torches PELI 1910 has been given to them.

Other entities belonging to the same Foundation such as a unit of the local Police has also received a selection of 400 models including PELI 7110, 7610 and 7620 from PELI. Furthermore, several Fire departments from Barcelona and Catalunya have received 1380 units of PELI 3325Z0 and almost 50 units of PELI 9430; the Forest Agents and Fire departments also received approximately 1020 headlamps of model PELI 2785Z1. Lastly, the Red Cross of Barcelona has received 300 headlamps.

Piero Marigo, Managing Director of PELI says: “We are delighted to contribute with our lighting systems to these professional entities, especially after the complexity of the times we have gone through during the last months. We are totally sure they will use them for humanitarian search and rescue and to preserve our environment too.”

www.peli.com

NVFC offers webinars, virtual training and in-person courses on fire services

The National Volunteer Fire Council (NVFC) offers dozens of on-demand webinars, live virtual trainings, and in-person courses on a variety of key fire service topics.

Until in-person trainings can be offered again, the NVFC is pleased to announce an afternoon of live, virtual training providing a condensed version of our popular in-person full-day course offerings focused on successful departments. The NVFC Virtual Leadership Symposium is sponsored by the Motorola Solutions Foundation.

Fire And Emergency Services

The training sessions will take place on Friday, August 14, from 1:00 – 5:30 pm ET. Registration is required; attendees can choose to attend one or both courses.

  • Leadership for the Fire and Emergency Services
  • 1:00 – 3:00 pm ET
  • Instructor: Chief Jeff Cash

Quality leadership is essential for the fire and emergency services to accomplish the mission and improve your department. This course examines leadership styles, qualities, ethics, and best practices to help the department function at a high level and avoid fire and emergency services leadership pitfalls. New retention research will also be discussed to help leaders understand retention concerns and identify solutions.

  • Volunteer Fire Service Culture: Essential Strategies for Success
  • 3:30 – 5:30 pm ET
  • Instructor: David Lewis

The NVFC published the textbook Volunteer Fire Service Culture – Essential Strategies for Success as a guide to fire service leaders who desire to change their department’s culture and attitude towards personal health and safety. This training delves into key points from the guide to reinforce the need for change and provide a roadmap for implementation of change to improve the health and safety of volunteer fire and EMS responders.

www.nvfc.org/

Resilient communications for tall buildings with the Hytera E-pack 100 from Radiocoms

Lack of radio coverage inside buildings can severely hamper the ability of fire services to tackle fires, locate occupants or oversee emergency evacuation procedures. Poor communications can lead to increased loss of life and damage to property.

Maintaining voice coverage in tall buildings, tunnels and basement areas is critical for firefighters. But radio signals can be severely reduced or even blocked entirely inside tall buildings due to height and space propagation issues and difficulties in penetrating modern construction materials. A simple and reliable way to overcome this challenge is to deploy an ad hoc repeater such as the digital wireless Hytera E-pack 100for resilient communications in tall buildings.

Based on DMR Tier II technology, the E-pack 100 offers fast and flexible networking for situations that require a temporary communications system based on simplex voice calls. The E-pack functions as a radio to make and receive calls or to create a wireless mobile ad hoc network up to a maximum of 32 repeater nodes – all on one frequency, greatly increasing spectrum efficiency.

An unlimited number of DMR radios can be supported, but as they operate in ‘simplex’ direct mode, only one person can talk at a time. E-pack also supports emergency calls, GPS location services and DMR Tier 2 services such as radio checks and remote stun and revive.

Self-configuring network software ensures each repeater node immediately looks for other repeaters when powered up and automatically ‘buddies up” with them. The E-pack is a self-healing network. If a node moves out of network range or malfunctions, voice calls will automatically route to another node to guarantee link continuity.

The E-pack also features an embedded GSM card slot for backup, so if two meshed networks are separated, they can stay in touch via a public cellular 2G network. The repeater’s display shows the caller’s ID, their location within the tall building using the in-built GPS function, and change of talk groups. It can also support a list of GSM phone numbers, so it can be used to ring a mobile phone if the number is in the pre-listed call list. It can also see alarms triggered by the DMR radios.

The E-pack nodes are light, small and rugged (IP67 and MIL-STD-810G certified for dust and moisture, shock and drop resistance), so they can be deployed in harsh environments like a fire. They can be carried in a backpack, so this provides a highly mobile network to enable fire crews to communicate with each other on different floors inside a tall building and to keep in touch with colleagues outside.

Conversely, if one node is too close to another intelligent software in the E-Pack will turn one of them off to avoid interference. The nodes have a battery life of about 10 hours with a blue light display to show how much battery time is left.

E-packs provide firefighters with reliable, fast deployable, temporary wireless networks inside tall buildings to ensure they can stay in contact with each other at all times.

Hytera E-pack 100s can also be easily installed within tall buildings for instant resilient communications as there is no need for cabling, thereby greatly saving on infrastructure and installation costs. By installing critical communications equipment, organisations not only address risk but also provide a solution to manage it.

In the event of loss of normal communications or an emergency evacuation, for example, building safety and fire teams can use the equipment to manage incidents when they occur. By being proactive organisations can also mitigate their insurance risk.

Deploying critical communications equipment like the Hytera E-pack 100 either on a temporary or a permanent basis can minimise disruption, reduce the loss of life and damage to property and potentially lessen the impact of a disaster.

Hytera Communications Corporation Limited is a leading global solution provider of Professional Mobile Radio communications, dedicated to bringing the most valued and user-centric solutions to clients across the world.

Radiocoms Systems Ltd support clients in both the public and private sector globally. Their team of experienced radio communications and software manufacturer qualified experts are based at five offices around the UK.

www.radiocoms.co.uk/