HMICFRS has issued a revisit letter on the progress made by Shropshire fire and rescue service following governance concerns raised in 2024.
HMICFRS letters reveal what changed inside two fire services this year
His Majesty’s Inspectorate of Fire and Rescue Services (HMICFRS) has issued two separate revisit letters in England, setting out distinct findings for Avon Fire and Rescue Service and Northamptonshire Fire and Rescue Service.
What the latest fire service inspections reveal about preparedness – and where the gaps still lie
HMICFRS grades for Hampshire, County Durham, and Lancashire fire and rescue services
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has released its latest inspection reports for Hampshire and Isle of Wight Fire and Rescue Service, County Durham and Darlington Fire and Rescue Service, and Lancashire Fire and Rescue Service.
The reports for the 2023–2025 inspection cycle grade each service across 11 performance areas, using categories ranging from ‘inadequate’ to ‘outstanding’.
Each inspection highlights examples of good practice, identifies areas where services have made progress since earlier visits, and sets out issues that require further attention.
While all three services showed strong performance in at least one core area – including fire prevention, protection work, and understanding risk – inspectors also found challenges in resource planning, recruitment, equality and diversity, and operational processes.
HMICFRS said the inspections reflect both improvements and persistent gaps in performance across the fire and rescue sector.
Hampshire and Isle of Wight Fire and Rescue Service
Strong prevention work and volunteer use
HMICFRS said Hampshire and Isle of Wight Fire and Rescue Service is “good at providing effective activity through its prevention team to keep people safe from fire and other risks”.
Inspectors praised the way the service uses volunteers to support prevention work, identifying this as “an area of promising practice”.
The report notes that prevention activity is well organised and makes use of both staff and volunteers to target those at greatest risk.
Progress on some earlier concerns
Since its last inspection, the service has improved business continuity plans, particularly in high-risk areas.
It has also developed processes to manage individual performance through performance development reviews.
The inspectorate noted: “The service has put in place a more effective system for staff to use learning and debriefs to improve operational response and incident command.”
These steps were seen as positive progress against earlier recommendations.
Ongoing challenges in response cover and planning
However, the service was told it “doesn’t have an adequate plan or processes to co-ordinate its recruitment and succession planning work including its future needs”.
This means there is no guarantee that staffing levels and skillsets are aligned to the safety plan, either now or in the future.
Inspectors also found that on-call firefighter availability remains an issue, and the service “isn’t consistently maintaining the availability of its fire engines”.
There were also concerns about the mobilisation system, which, when problems occur, “could cause unnecessary delays in the dispatch of resources to emergency incidents and result in the public receiving a slower response”.
His Majesty’s Inspector of Fire and Rescue Services Roy Wilsher said: “It is disappointing to see that the service hasn’t made the progress we expected.
“For example, it still needs to make sure senior managers are visible and demonstrate service values through their behaviours.”
He added: “I recognise that recruiting on-call firefighters can be difficult and the service is planning some significant changes to meet the financial challenges it faces.
“I will keep in close contact with the service to monitor these changes and its progress in addressing our concerns and associated recommendations.”
County Durham and Darlington Fire and Rescue Service
Outstanding performance in public protection
HMICFRS graded County Durham and Darlington Fire and Rescue Service as ‘outstanding’ in protecting the public through fire regulation.
The service ensures “firefighters, supervisory managers and specialist protection staff receive fire safety qualification training”, which supports capacity and resilience.
Inspectors described this as “an area of promising practice” and highlighted the service’s ability to deliver a high volume of home fire safety visits prioritised for those at greatest risk.
Targeted prevention and technology innovation
The service has reviewed and updated its risk-based inspection programme, with a greater focus on higher-risk premises.
Its prevention activity is clearly prioritised towards people most at risk, using a risk-based approach to guide decisions.
The report notes that the service is “using artificial intelligence (AI) technology to help analyse its data and support well-informed decisions to improve productivity” and to “improve the accuracy of risk assessments, helping to prioritise workloads so they align with the needs of the community”.
Inclusion and workforce diversity
While the service was rated ‘good’ or ‘outstanding’ in most areas, one area for improvement was in promoting equality, diversity and inclusion.
HMICFRS said the service “needs to do more to increase staff diversity and encourage applicants from diverse backgrounds into middle and senior-level positions”.
His Majesty’s Inspector of Fire and Rescue Services Michelle Skeer said: “I congratulate County Durham and Darlington Fire and Rescue Service on its performance in keeping people safe and secure from fire and other risks.”
She added: “The service is now outstanding at protecting the public through fire regulation and effectively uses a risk-based approach to clearly prioritise its prevention activity.”
However, she said: “It should improve how it promotes equality, diversity and inclusion, and how it works with under-represented groups in the community.”
Lancashire Fire and Rescue Service
Six outstanding grades awarded
Lancashire Fire and Rescue Service achieved ‘outstanding’ in six areas and ‘good’ in five, including top marks for understanding risk, protecting the public, and responding to major and multi-agency incidents.
The service “builds a comprehensive risk profile using information from a wide range of sources, including consultation with local communities” and uses IT to share incident information quickly.
An automated post-incident system supports a shared understanding of risk across the service.
Linked protection strategy and community engagement
The service’s protection strategy is “clearly linked to the risks identified in its community risk management plan” and enables effective information sharing between staff.
Inspectors praised its proactive work with businesses to promote compliance with fire safety legislation and noted efficiency gains from reduced attendance to unwanted fire signals.
HMICFRS also said the service “is well prepared for major and multi-agency incidents”, collaborating with the local resilience forum and investing in equipment to respond to wildfire and flooding risks.
Strong organisational culture and leadership
Lancashire Fire and Rescue Service “continues to be outstanding at promoting its values and culture”, with leaders who “demonstrate the service’s values” and staff who feel “appreciated and included”.
However, inspectors said the service “needs to do more to make sure that its equality impact assessment process is robust, and the assessment findings are acted on appropriately”.
Michelle Skeer said: “The service uses a wide range of data to understand risk at a local level, and it has a robust plan and resources in place to inspect its highest-risk buildings.”
She added: “I am confident the service will address the area for improvement we have identified around its equality impact assessment process.”
Relevance for fire and safety professionals
The latest HMICFRS reports offer detailed insight into how three different UK fire and rescue services are performing across core operational, prevention, and protection functions.
For professionals, these findings highlight where specific services are excelling, such as Lancashire’s data-led risk assessment processes, and where systemic challenges remain, including Hampshire’s staffing and mobilisation issues and County Durham’s diversity gaps.
The grades and recommendations in these reports can help benchmark local service performance, inform policy planning, and guide collaborative initiatives across the sector.
They also illustrate the inspectorate’s ongoing focus on prevention, protection, and community risk management – themes that will continue to shape service priorities in the coming years.
By examining both best practice and areas needing improvement, fire safety practitioners, operational leads, and policymakers can better target resources, adapt training, and apply lessons learned to enhance resilience and public safety outcomes.
HMICFRS grades for Hampshire, County Durham, and Lancashire fire and rescue services: Summary
HMICFRS has released new performance reports for Hampshire and Isle of Wight Fire and Rescue Service, County Durham and Darlington Fire and Rescue Service, and Lancashire Fire and Rescue Service.
Hampshire was commended for its prevention work and volunteer engagement but told to improve recruitment planning, on-call cover, and mobilisation reliability.
County Durham earned an ‘outstanding’ grade for public protection through fire regulation and was praised for its AI-driven risk assessment approach but urged to progress equality and diversity efforts.
Lancashire achieved six ‘outstanding’ grades, excelling in understanding risk, multi-agency readiness, and organisational culture, though it was advised to strengthen its equality impact assessment process.
The findings showcase strong public protection measures across all three services, alongside clear opportunities for improvement.
They also reflect sector-wide themes, including the importance of data use, inclusive workforce planning, and operational readiness for both everyday incidents and large-scale emergencies.
Kent fire service praised for outstanding public protection
HMICFRS awards outstanding grades to Kent
His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) has reported that Kent Fire and Rescue Service (KFRS) achieved three ‘outstanding’ ratings in its latest inspection.
The results, published on 14 August, assessed effectiveness, efficiency and how the service looks after its people.
According to HMICFRS, KFRS is among the first fire and rescue services in England to be graded ‘outstanding’ for protecting the public through fire regulation.
The other two ‘outstanding’ ratings were for understanding community risk and future financial affordability.
The inspection also recorded five ‘good’ ratings and three ‘adequate’ ratings.
Protecting the public through regulation
Inspectors said KFRS takes appropriate enforcement action against businesses that fail to comply with fire safety legislation.
The report added that the service completes building fire safety audits to a high standard.
It found that KFRS uses a risk-based inspection programme that focuses on the highest-risk buildings in the county.
The inspectorate also highlighted investment in 3D cameras to scan high-risk premises and create digital models.
HMICFRS stated that this technology supports firefighter safety and improves awareness during incidents.
Financial planning and use of resources
The report graded KFRS as ‘outstanding’ for its approach to ensuring future affordability.
HMICFRS said the service makes good use of public money.
It added that detailed project planning and monitoring are used to maintain value for money.
Inspectors noted that KFRS plans for financial challenges and invests in innovative practices.
The service was commended for integrating technology into operational planning.
Performance in other areas
KFRS was graded ‘good’ for responding to major and multi-agency incidents.
Inspectors praised its collaborative work with partners and across the organisation.
The report also stated that the service promotes the right values and culture, with a positive working environment.
Three areas were graded ‘adequate’, including on-call fire engine availability.
HMICFRS recommended more robust quality assurance for prevention activity such as home fire safety visits.
It also advised improvements to promotion and recruitment processes.
Statements from leadership
His Majesty’s Inspector of Fire and Rescue Services Roy Wilsher said: “I congratulate Kent Fire and Rescue Service on its performance in keeping people safe and secure from fire and other risks.
“I was particularly pleased to see that the service has maintained its high performance in some areas since our last inspection, and made progress in others.
“For example, the service has improved how it protects the public through fire regulation and maintained its outstanding performance in understanding risk and managing future affordability of the service.
“However, further changes are needed in some areas. It should improve the availability of its on-call crewed fire engines to respond to incidents and it needs to quality assure prevention activity more robustly, as well as manage promotion and recruitment processes better.
“I commend the service on its strong performance. We have highlighted some areas for improvement and look forward to seeing the service make progress in these areas.”
KFRS Chief Executive Ann Millington said: “I’m incredibly proud of this independent inspection, which is a testament to the hard work and dedication shown by our fantastic teams, who are all committed to helping people across the county to stay safe.
“As always, we recognise the importance of consistently reviewing and adapting our services to ensure we’re meeting the ever-changing needs of the people we serve.
“We know there’s more we can do, and we will continue to look at new and innovative ways we can deliver a service to the people of Kent and Medway expect and deserve.”
Kent and Medway Fire and Rescue Authority Chairman Brian Black said: “I’m extremely pleased KFRS has been recognised as one of the country’s top performing fire services following its most recent inspection by HMICFRS.
“This comes as a result of hard work and dedication from the team across Kent and Medway, who together help save lives and deliver a fire and rescue service to be proud of.”
Relevance for fire and safety professionals
The inspection demonstrates how targeted enforcement and risk-based planning can deliver high inspection ratings.
It also shows the operational benefits of using technology such as 3D site mapping.
The report provides examples of how detailed financial planning supports both current service delivery and future resilience.
Fire and safety professionals can draw on these findings when reviewing their own regulatory, operational and financial strategies.
Kent fire service praised for outstanding public protection: Summary
HMICFRS reported that Kent Fire and Rescue Service achieved three ‘outstanding’ ratings in its 2023–2025 inspection.
The service was rated ‘outstanding’ for protecting the public through fire regulation, understanding risk and future affordability.
It received ‘good’ grades in five areas and ‘adequate’ in three.
The inspection recognised enforcement work against non-compliant businesses and high-quality fire safety audits.
KFRS uses 3D cameras to assess and model high-risk premises.
HMICFRS recommended improving on-call fire engine availability and prevention quality assurance.
The report commended detailed project planning and collaboration with partners.
Kent Fire and Rescue Service said it would continue adapting to meet community needs.
Gloucester fire service removed from enhanced monitoring by HMICFRS
Return to default monitoring phase for Gloucester fire service
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has reported that Gloucestershire Fire and Rescue Service has been returned to the default Scan phase of monitoring after more than three years in the enhanced Engage stage.
The inspectorate said the decision followed improvements in workplace culture, equality and diversity awareness, grievance processes and equality impact assessments.
Gloucestershire Fire and Rescue Service was placed in the Engage process on 12 July 2022 after HMICFRS identified concerns about its progress in improving organisational culture and promoting equality, diversity and inclusion (EDI).
In March 2025, HMICFRS closed two causes of concern related to values and culture and protection activity.
The remaining EDI-related cause of concern has now also been closed, prompting the service’s return to default monitoring.
Improvements to equality, diversity and inclusion
HMICFRS stated that Gloucestershire Fire and Rescue Service had worked with staff to redesign its EDI objectives, resulting in increased awareness and discussion of their importance across the organisation.
The service has included these objectives in its appraisal process, prompting formal discussion among staff.
Positive action training has been delivered to watch managers to support recruitment of a more diverse workforce.
An initiative called “the big conversation” has been introduced, creating monthly in-person discussions on designated topics, starting with EDI.
Staff interviewed during the latest revisit demonstrated awareness of the benefits of recruiting a diverse workforce.
Strengthening grievance procedures
HMICFRS said the service had appointed a professional standards officer to lead on discipline and grievance processes, aiming for consistency and timely investigations.
A tracker has been introduced to monitor the timelines and actions for complaints, supported by fortnightly review meetings.
Staff now have access to a grievance process booklet, How my voice is heard, which explains the process, complaint submission routes, independent reporting contacts and feedback channels.
The inspectorate found that these measures had improved staff understanding and confidence in the grievance process.
Improving equality impact assessments
The service has revised its equality impact assessment (EqIA) process, introducing both internal and external quality assurance reviews.
Completed EqIAs are assessed by an internal panel and a selection is also reviewed quarterly by an external company.
Actions arising from EqIAs are tracked and monitored for progress.
HMICFRS said its sample review found EqIAs were of good standard and helped ensure policies and practices were accessible to both staff and the public.
The service has also sought feedback on EqIAs from external organisations, trade unions and groups such as Women in the Fire Service.
Governance and monitoring of progress
HMICFRS found governance arrangements to be robust, with progress monitored through regular improvement board meetings chaired by the chief executive of Gloucestershire County Council.
Monthly reports are sent to the fire leadership team and bi-monthly meetings are held with the fire scrutiny panel.
The service’s improvement plan and supporting nine-point plan detail the actions taken, responsibilities assigned, and deadlines for each task.
Staff receive updates on the progress of these plans.
Inspector’s statement
HM Inspector Roy Wilsher said: “It has been quite a journey, but I am pleased with the good progress that Gloucestershire Fire and Rescue Service has made so far.
“While there is still work to do, I have recommended removing the service from our enhanced level of monitoring, known as Engage, and return it to routine monitoring.
“The service has carried out further work to educate and communicate with staff on the importance of equality, diversity and inclusion.
“We found evidence that staff have a better understanding of the service’s objectives in this area because of this.
“Some further progress is needed in its grievance and equality impact assessment processes, but the service has made sufficient efforts to increase staff confidence and completes assessments to a high standard.
“We will continue to monitor its progress to make sure the people of Gloucestershire are getting the service they deserve.”
Relevance for fire and safety professionals
This update demonstrates how structured monitoring by HMICFRS can lead to measurable improvements in organisational culture, staff engagement and procedural compliance.
It highlights how targeted action plans, supported by governance and oversight, can resolve specific causes of concern identified in inspections.
For other fire and rescue services, the case offers a reference point for embedding equality and diversity objectives, refining grievance processes and strengthening equality impact assessment procedures.
Gloucester fire service removed from enhanced monitoring by HMICFRS: Summary
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has confirmed that Gloucestershire Fire and Rescue Service has been returned to the default Scan phase of monitoring.
The service had been in the enhanced Engage phase since July 2022.
The decision follows the closure of the final outstanding cause of concern relating to equality, diversity and inclusion.
In March 2025, HMICFRS had already closed causes of concern relating to values and culture and protection activity.
The service has redesigned EDI objectives, delivered positive action training, and introduced monthly “big conversation” sessions.
It has appointed a professional standards officer, implemented a grievance tracker, and issued a grievance process guide to staff.
Equality impact assessments are now subject to internal and external quality assurance processes.
Governance includes regular improvement board meetings chaired by the chief executive of Gloucestershire County Council.
HMICFRS said it will continue to monitor the service’s progress as part of its routine assessments.
HMICFRS, IOPC and College of Policing agree super-complaints collaboration
Joint UK memorandum formalises policing complaint process
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has signed a new memorandum of understanding with the College of Policing and the Independent Office for Police Conduct (IOPC) to formalise joint work on police super-complaints.
According to HMICFRS, the agreement outlines how the three organisations will collaborate when handling systemic concerns raised by designated bodies under the Police Super-complaints (Designation and Procedure) Regulations 2018.
The document defines each organisation’s role in assessing eligibility, conducting investigations, publishing findings, and issuing recommendations related to super-complaints.
The agreement is designed to support improvements in policing practices across England and Wales, and includes commitments to transparency, proportionality and joint decision-making.
Each authority contributes distinct functions and expertise
HMICFRS stated that the agreement reflects the three organisations’ different statutory responsibilities.
The Inspectorate conducts independent inspections of police and fire services in England and Wales, while the College of Policing sets professional standards and training for police forces.
The IOPC oversees the police complaints system, monitors police handling of complaints, and carries out independent investigations into serious incidents.
HMICFRS said it would act as the lead authority for certain administrative duties, including receiving super-complaints, issuing eligibility decisions if consensus cannot be reached, and managing secure platforms for information sharing.
All three bodies will share information with each other under the regulations where required to carry out joint investigations.
Investigations to focus on systemic policing issues
The memorandum describes super-complaints as a mechanism for identifying policing practices that may be causing harm to the public.
According to the agreement, eligible complaints must show evidence of patterns or widespread issues rather than isolated incidents.
Investigations will be evidence-based and tailored to the nature and severity of the harm reported, HMICFRS said.
Where multiple super-complaints are submitted at once, priority will be given based on the vulnerability of affected individuals, the scale of the issue, and the potential impact on public confidence in policing.
Recommendations from investigations will be published alongside the evidence used to support them.
Collaborative model built into investigation and reporting
The decision-making authorities confirmed they would jointly agree key aspects of every investigation, including which organisation takes the lead and how the work will be divided.
Separate reports may be issued by individual organisations, but all final joint investigation reports must be approved by all three authorities before publication.
If disagreements arise that cannot be resolved by consensus, HMICFRS is authorised under the regulations to make the final decision on eligibility.
The lead organisation on each investigation will manage timelines, stakeholder engagement and media communications, but will not act unilaterally.
Public statements about the system or specific investigations will normally be issued jointly.
Agreement aims to strengthen long-term system performance
HMICFRS said the memorandum supports efforts to continuously improve the police super-complaints process.
The three organisations will review each investigation upon completion and share learning to improve future investigations.
Any updates to processes or practices must be agreed by all three authorities.
The agreement includes commitments to maintain independence while working collaboratively, recognising the benefit of presenting a shared view where possible.
The memorandum was signed in July 2025 by Rachel Watson, Director General of the IOPC, Sir Andy Cooke, HM Chief Inspector of Constabulary, and Sir Andy Marsh, CEO of the College of Policing.
HMICFRS, IOPC and College of Policing agree super-complaints collaboration: Summary
HMICFRS has signed a new memorandum of understanding with the College of Policing and the IOPC.
The agreement governs how the three authorities will respond to police super-complaints.
The regulations are set out in the Police Super-complaints (Designation and Procedure) Regulations 2018.
Each organisation contributes distinct roles and expertise to the complaint investigation process.
HMICFRS will act as the lead for system administration and certain eligibility decisions.
Super-complaints must address systemic issues in policing that may cause public harm.
Investigations will be collaborative, evidence-based, and vary depending on severity and scope.
Joint investigation reports must be approved by all three organisations.
Public statements will usually be issued collectively.
The agreement also outlines commitments to transparency, proportionate action and continuous improvement.
HMICFRS and APCC publish memorandum on police and fire governance roles
Collaboration agreement formalises inspection and accountability process
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has published a memorandum of understanding with the Association of Police and Crime Commissioners (APCC) to define how the two organisations will work together.
The agreement outlines shared expectations for engagement, inspection, information sharing and support between HMICFRS, the APCC and individual police and crime commissioners (PCCs), police, fire and crime commissioners (PFCCs), and mayoral equivalents.
According to HMICFRS, the memorandum is designed to support a whole-system approach to improving the efficiency and effectiveness of policing and fire and rescue services in England and Wales.
The document states that HMICFRS and the APCC will maintain regular contact at leadership and operational levels, and that local relationships between HM Inspectors and commissioners will remain a central part of inspection activity.
The memorandum was signed by His Majesty’s Chief Inspector of Constabulary and Fire & Rescue Services Sir Andy Cooke and APCC Chair Emily Spurrell.
HMICFRS outlines inspection programme, engagement and monitoring
The memorandum sets out how HMICFRS will inform PCCs and PFCCs of inspections, debriefs and findings, and the options available to commissioners if they wish to request additional inspection activity.
All police forces and fire and rescue services are monitored through a two-stage system: Scan and Engage. Scan is standard monitoring and Engage is enhanced monitoring for underperforming services.
If a service enters Engage, HMICFRS assigns a lead inspector and expects collaboration from PCCs or PFCCs in developing improvement plans and attending oversight group meetings.
HMICFRS explained that it is the responsibility of the HMI to inform commissioners of decisions to enter Engage prior to public announcement.
According to HMICFRS, police effectiveness, efficiency and legitimacy (PEEL) inspections are conducted through ongoing assessment and key milestones, with PCCs informed in parallel with chief constables.
Inspection preparation and strategic presentation attendance
The memorandum describes the process for preparing for inspections, including strategic presentations, evidence-gathering and report debriefs.
For police inspections, chief constables decide whether to invite the PCC to strategic presentations and debriefs. For fire inspections, PFCCs may choose to attend or delegate.
HMICFRS encourages participation by commissioners at all stages of inspection to support a shared understanding of local context, performance and improvement.
During inspections, HMICFRS may request meetings with PCCs to gather relevant information, though they are not obliged to participate.
All parties are expected to keep information from strategic presentations and debriefs confidential until formal publication.
Report publication, responses and recommendations
HMICFRS sends embargoed reports to chief officers and commissioners at least 48 hours before publication for force or FRS-specific reports, or 24 hours for national reports.
Under section 54 of the Police Act 1996, PCCs must respond to relevant police inspection reports within 56 days and publish their response online and on the HMICFRS portal.
For fire services, PFCCs must develop and regularly update action plans addressing HMICFRS recommendations, published on the FRS or PFCC website.
If HMICFRS identifies urgent risks to public safety, it may issue an accelerated cause of concern. PCCs will be notified at least 24 hours before such reports are released.
APCC receives monitoring data from HMICFRS to support commissioner responses and oversight activity.
Police and fire leadership appointments and misconduct
The memorandum includes guidance on how HMICFRS may support PCCs and PFCCs during the recruitment of chief constables or fire officers.
While commissioners are solely responsible for appointments, they are encouraged to seek input from HMIs during the shortlisting and interview process.
If an HMI is not part of the panel, the commissioner may consult the inspector to gather performance background on candidates’ current organisations.
HMIs also have a statutory duty to remain informed about misconduct matters involving chief officers. Commissioners are expected to keep HMICFRS updated on such matters.
Super-complaints and engagement with wider governance structures
The memorandum reaffirms HMICFRS’s role in managing the police super-complaints process alongside the Independent Office for Police Conduct and College of Policing.
When a super-complaint is deemed eligible, HMICFRS notifies the APCC, which supports its members’ involvement in investigations and subsequent recommendation responses.
Recommendations directed at commissioners are coordinated with APCC support and submitted to the relevant agencies.
The document also confirms that the APCC participates in HMICFRS external reference groups that advise on inspection methodology, ensuring governance perspectives are included.
Governance roles of panels and statutory limitations of inspections
The memorandum clarifies that HMICFRS does not inspect PCCs but may share inspection findings with police, fire and crime panels upon request.
These panels do not scrutinise police forces or FRSs directly, but rather the way commissioners carry out their responsibilities.
If invited to a panel meeting, an HMI may attend to explain inspection findings and methodology, but will only share public information.
Fire and rescue inspections include interviews with PFCCs or governance leads to inform reports, due to the absence of formal operational independence for most UK chief fire officers.
Statutory limitations apply to what functions may be inspected or reported on in both police and fire governance contexts.
HMICFRS and APCC publish memorandum on police and fire governance roles: Summary
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has published a memorandum of understanding with the Association of Police and Crime Commissioners (APCC).
The memorandum sets out how HMICFRS and the APCC will collaborate in supporting effective police and fire governance.
The agreement defines how HMICFRS will share inspection information with commissioners and how it will engage with the APCC on programme development.
PCCs and PFCCs may request additional inspections, attend strategic briefings and contribute to monitoring activity.
All police and fire services are monitored using the Scan and Engage framework.
Services placed into Engage are subject to enhanced oversight and support.
Commissioners must respond to police inspection reports within 56 days.
PFCCs must produce fire action plans addressing HMICFRS recommendations.
The memorandum outlines procedures for report debriefs, embargoes and confidentiality.
It includes guidance for leadership recruitment and conduct notification.
The APCC supports commissioners in handling super-complaints and systemic performance issues.
Panels may receive public information from HMICFRS when invited.
HMICFRS signed the memorandum alongside the APCC on 3 July 2025.
HMICFRS publishes inspection results for Cumbria and South Yorkshire fire services
Cumbria and South Yorkshire show progress but must address weaknesses
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has published new reports on Cumbria and South Yorkshire Fire and Rescue Services.
The findings cover effectiveness, efficiency and workforce management during the 2023–2025 inspection cycle.
Each service was assessed across 11 performance areas.
Both were graded ‘good’ in five areas.
Cumbria received six ratings of ‘requires improvement’.
South Yorkshire received six ratings of ‘adequate’.
HMICFRS identified improvement in Cumbria’s risk awareness and South Yorkshire’s culture and response readiness.
Inspectors said both services must do more to strengthen staff planning, training and operational systems.
Cumbria’s progress in risk awareness and community partnership
HMICFRS said Cumbria Fire and Rescue Service has enhanced how it identifies risk and works with community partners.
Inspectors found that the service gathers and updates information about high-risk people, places and threats.
It was commended for engaging effectively with local organisations.
The inspection team also noted improved evaluation of operational performance.
This included active learning from other fire services and emergency partners.
Lee Freeman, His Majesty’s Inspector of Fire and Rescue Services, said: “We were pleased to see the service has made good progress against several areas for improvement we identified in our last inspection.
“But we were disappointed that the service hasn’t made enough progress in other areas.”
Financial planning praised but digital systems need upgrading
HMICFRS reported that Cumbria has financial plans that align with community risk management objectives.
The plans include oversight mechanisms intended to reduce financial mismanagement.
Inspectors said these arrangements help ensure service sustainability.
However, the report stated that Cumbria’s IT infrastructure remains underdeveloped.
Although the service has made plans to improve digital capabilities, HMICFRS said progress had been slow at the time of inspection.
The inspectorate said the current IT system limits operational efficiency and oversight.
Workforce planning and recruitment process gaps
The inspection found Cumbria’s workforce and succession planning does not fully reflect the skills needed for strategic goals.
HMICFRS noted a high number of staff remain in temporary roles.
The report said the service has not provided sufficient training to ensure staff are equipped for their responsibilities.
Inspectors were also critical of Cumbria’s equality and diversity practices.
The service was told to make its recruitment process more accessible.
It was also advised to improve the collection and analysis of equality data.
South Yorkshire praised for values work and response planning
HMICFRS said South Yorkshire Fire and Rescue Service has improved how it deploys on-call fire engines.
Inspectors reported that engines are now available more consistently and with fully trained staff.
The service’s internal culture was also recognised as an area of positive development.
South Yorkshire has introduced a workplace campaign called Not on My Watch to support inclusive values.
The initiative includes structured resources to encourage internal discussion and reflection.
Michelle Skeer, His Majesty’s Inspector of Fire and Rescue Services, said: “We were pleased to see that the service has made progress since its previous inspection.
“But the service still needs to make progress in certain areas, such as how it aligns its activity to target risks, how it quality assures prevention activity, and the training provided for staff.”
Training delivery and risk targeting require further attention
Despite progress, HMICFRS said South Yorkshire has not yet resolved key issues from earlier inspections.
The way the service collects and uses risk data remains an area for improvement.
The inspectorate said the service’s activity must align more directly with risk profiles.
Concerns were also raised about the quality and consistency of training for fire control staff.
HMICFRS said the service should confirm that training matches staff responsibilities.
The report recommended better quality assurance for prevention activities.
HMICFRS publishes inspection results for Cumbria and South Yorkshire fire services: Summary
HMICFRS has published inspection reports for Cumbria and South Yorkshire Fire and Rescue Services.
Each service was graded across 11 areas covering effectiveness, efficiency and people.
Cumbria was rated ‘good’ in five areas and ‘requires improvement’ in six.
South Yorkshire was rated ‘good’ in five areas and ‘adequate’ in six.
HMICFRS reported that Cumbria had improved how it identifies risk and works with the community.
The inspectorate said Cumbria needs to upgrade its IT systems and improve workforce planning.
South Yorkshire was praised for enhancing fire engine availability and supporting staff culture.
HMICFRS said South Yorkshire must improve training delivery and risk-based activity planning.
The reports were published as part of HMICFRS’s 2023–2025 inspection cycle.
HMICFRS urges overhaul of police and CPS case building
Inspectors say joint case work still lacks coordination
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has reported that strategic gaps between the police and Crown Prosecution Service (CPS) continue to affect criminal case preparation.
According to HMICFRS, a joint inspection with His Majesty’s Crown Prosecution Service Inspectorate (HMCPSI) identified ongoing failures in communication, performance oversight and digital compatibility between the two services.
The final report, published in July 2025, follows an interim publication in January 2024.
It examined how strategic oversight of police and CPS collaboration has evolved and whether previous recommendations had been acted on.
Inspectors said existing problems had not been resolved. Areas of concern included uncoordinated IT systems, inconsistent file standards, unclear performance measures and delays in charging advice.
The report urged the National Criminal Justice Board to develop a full-system strategy that improves joint performance and outcomes for victims.
Joint inspection calls for national criminal justice strategy
The joint review concluded that there is no unified vision for the wider criminal justice system. This has contributed to conflicting priorities, repeated work and delays that reduce overall efficiency.
Inspectors said that a lack of common performance metrics makes it difficult to evaluate progress in both pre- and post-charge stages. Local teams also experience friction due to uncertainty about roles and standards.
The report recommended that the National Criminal Justice Board publish a national improvement strategy. It also advised creating a joint digital case management system and commissioning an independent review of performance data.
Anthony Rogers, Chief Inspector of HMCPSI, and Sir Andy Cooke, HM Chief Inspector of Constabulary, said: “The relationship between the police and the CPS is critical in an efficient and effective criminal justice system, that increases public trust and importantly to provide better outcomes for victims.
“Over the years, we have seen many changes in the way they interact and work together.
“Most recently, we have seen changes made to disclosure and case building processes, which have increased inefficiencies and tensions between policing and CPS.”
Inspection identifies unchanged systemic problems
The findings reiterated long-standing issues noted in earlier reviews, including weak strategic leadership and unclear division of responsibilities.
Inspectors said that police file quality and delays in CPS guidance continue to hinder progress. These challenges are compounded by changing requirements about file content and limited access to integrated technology.
Rogers and Cooke added: “Successive inspections by HMCPSI and HMICFRS have identified the need to improve case management between the police and the CPS.
“This has been a complex inspection, with a number of issues needing to be examined further and to the degree necessary.
“However, it is clear that fundamental issues remain unchanged, including on joined up processes and priorities.
“There is no clear strategy for improvement being driven across the system and there continues to be a lack of shared performance metrics.”
Frontline progress linked to leadership changes
The report noted that despite broader structural challenges, some positive developments have been observed at operational level.
Inspectors credited the Strategic Joint Operational Improvement Board with initiating reforms and piloting new ways of working. These include targeted efforts to streamline processes and reduce duplication.
Rogers and Cooke said: “However, since our interim inspection, we have seen changes at senior levels in both policing and the CPS, which have led to much more effective senior joint relationships.
“We are seeing early signs of senior collaboration having a positive impact on the approach to joint working at the frontline.
“We are encouraged by the work to address some of the inefficiencies, including the approach of trying and testing innovative ways to improve how the police and CPS work together.”
Inspectors urge full-system alignment for future efficiency
While the report welcomed recent reforms, it warned against viewing the CPS and police in isolation from the wider criminal justice system.
Inspectors said progress would remain limited without cross-agency planning, integrated performance targets and clarity about improvement goals.
Rogers and Cooke concluded: “But we cannot view the police and CPS in isolation, and we are deeply concerned there is a lack of strategic governance and co-ordination across the criminal justice system.
“That is why we are calling on the National Criminal Justice Board to publish a clear strategy to ensure all parts of the criminal justice system are aligned and are working towards the same goal – improving performance and delivering justice for victims.”
HMICFRS report calls for unified strategy: Summary
HMICFRS and HMCPSI conducted a joint inspection into how police and CPS build prosecution cases.
The final report was published in July 2025.
The review found continued inefficiencies in communication, digital systems and case file handling.
Previous recommendations had not led to consistent improvements.
Inspectors found that performance metrics are unclear or not shared.
Delays in charging advice and file quality issues persist.
Local frontline teams face difficulties caused by conflicting practices.
Recent senior-level reforms have helped improve operational collaboration.
The Strategic Joint Operational Improvement Board has led pilot initiatives.
Inspectors issued 18 recommendations for national-level changes.
These include creating a full criminal justice strategy.
They also call for a joint digital case management system.
An independent review of performance metrics is recommended.
Inspectors said that better coordination is essential to deliver justice.
The National Criminal Justice Board is urged to lead this change.
HMICFRS review shows improvements in Greater Manchester child exploitation response
HMICFRS finds improved police and partnership response
His Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS) has reported that Greater Manchester Police (GMP) and its safeguarding partners have improved their handling of child exploitation investigations.
The findings were published on 4 July 2025, in a joint report with Ofsted and the Care Quality Commission (CQC), following an inspection into GMP’s response to child criminal and sexual exploitation.
HMICFRS said GMP had made “significant improvements” in its investigation of child sexual exploitation, and described Greater Manchester’s complex safeguarding peer review programme as contributing positively to risk reduction.
The report assessed GMP’s approach to investigating current and non-recent cases of exploitation, the complex safeguarding peer review system, and its engagement with the 74 survivors identified in previous independent reviews commissioned by the Mayor in 2017.
A separate overview by Ofsted reviewed inspection results from all ten local authorities in Greater Manchester, identifying leadership, preventative efforts and exploitation response structures across the region.
Peer review system highlighted as an example of effective safeguarding
HMICFRS reported that Greater Manchester’s multi-agency complex safeguarding peer review system had enabled strategic partners to evaluate and improve case handling in child exploitation incidents.
The peer review system involves the Greater Manchester Combined Authority, all ten local authorities, Greater Manchester Police and the NHS Greater Manchester Integrated Care Board.
Inspectors described the collaboration as unique and stated it had supported more consistent standards and earlier interventions across partner organisations.
According to HMICFRS, the review system had helped raise potential concerns earlier and contributed to risk reduction in cases of criminal and sexual exploitation.
The process was cited as an example of innovative practice, and the report included specific cases where this approach had improved safeguarding outcomes.
GMP’s current approach to child sexual exploitation described as a ‘cultural shift’
The report concluded that GMP’s current child exploitation investigations showed a marked change from previous years and were considered a model of best practice.
It stated that child sexual exploitation is now treated as serious and organised crime when appropriate, allowing for use of specialist tactics and broader investigative teams.
According to HMICFRS, GMP has integrated serious and organised crime teams with vulnerability specialists, which the inspectors described as “unusual but beneficial”.
The review also reported that the force had learned from previous failings and had made active efforts to support and listen to survivors.
Inspectors said the CSE Major Investigation Team showed dedication and that its work was governed effectively, improving the chances of successful outcomes for victims.
Historic failings acknowledged with commitments to survivor support
HMICFRS reviewed GMP’s actions in relation to 74 survivors named in earlier reports, noting that victims had been let down in the past through failures in recording, language and follow-up.
The report acknowledged the loss of trust among some survivors could not be recovered but highlighted that GMP had since improved its approach.
HMICFRS noted that efforts had been made to work with victims and ensure better service provision.
Chief Constable Sir Stephen Watson said: “The exploitation of children is amongst the most abhorrent of crimes; made worse by the failures of systems, agencies and individuals to protect those most vulnerable. I reiterate my apologies to those whom we have failed in the past. I am sorry that when you needed us, we were not there for you.”
Sir Stephen added: “To those survivors for whom a lack of trust and confidence in the police persist; or to anyone who has suffered in the past but has felt unable to reach out to us; I want to send a clear message today. The passage of time is no barrier to justice: if you are a survivor – when you are ready, we will listen and act if you want us to.”
Regional safeguarding plans to implement findings
The Greater Manchester Safeguarding Alliance will oversee implementation of the report’s recommendations, according to statements from the Greater Manchester Combined Authority.
The alliance includes chief executives and directors of children’s services from the region’s councils, GM NHS, GMP’s Chief Constable, the Deputy Mayor and the GMCA Chief Executive.
Deputy Mayor for Safer and Stronger Communities, Kate Green, said: “We will use their comprehensive and informative reports to continue to drive improvements and standards across our system, and we pledge to take forward every single one of the recommendations through our Safeguarding Alliance.”
Kate Green added: “While I believe we now have that assurance, my thoughts today are for the children we let down, who are now adults living every day with the impact of their abuse. We cannot undo the wrong you suffered, but we are determined that no child will ever again be failed as you were.”
The alliance is expected to ensure that improvements are sustained and adapted to address evolving patterns of offending.
HMICFRS review shows improvements in Greater Manchester child exploitation response: Summary
HMICFRS has published its final report into GMP’s and safeguarding partners’ response to child sexual and criminal exploitation.
The report was developed with support from Ofsted and the Care Quality Commission.
It found GMP had improved its investigations of child sexual exploitation.
It highlighted Greater Manchester’s complex safeguarding peer review as an effective system.
It noted GMP’s integration of serious and organised crime and vulnerability teams as beneficial.
The report said GMP was committed to listening to and supporting survivors.
Ofsted separately published an overview of inspections from all 10 Greater Manchester councils.
That overview found complex safeguarding teams were effective even where other services needed improvement.
The Safeguarding Alliance will take forward all recommendations made in both reports.
The reports mark the final stage of the Mayor’s independent assurance process launched in 2017.